Subway
Reviews and Complaints
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Verified Reviewer
Double charged-need refund
This is my second message to the company. I placed an order on 11/15/24 at 5:10pm.
To the subway store at 1508 Centre Ave. , Fort Collins,CO 80521...it was order number#2D91F77F-1B. It was place online and when it says it was processing the payment it just keeps on spinning. I had to eventually refresh my screen.
But I called the store to make sure they got the order but they had nothing as far as an online order. Then I got a hold of my bank via online bank and verified that the money was token out 15.00 via subway. So they told me to contact customer service.
But I did place another order right after so that I could get the food. please help me out by investigating the situation and refunding my money thanks Priscilla Cisneros
- Have great food
- Have no customers service number
Preferred solution: Full refund
User's recommendation: Don't order online you must do it throw the app.
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Verified Reviewer |
Farmington, Connecticut
Horrible experience
I decided to use my local Subway after having many bad experiences, and it was a total disaster! It took 20 minutes to make my sandwich.
I couldn't use a coupon even though I have used one before.
I received very little cheese because the assistant said you get more cheese on a special BMT, but mine was just a regular BMT. The sandwiches were not wrapped properly and the handle broke in the parking lot!
User's recommendation: Stay away!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Toaster and drinks machine broken
The whole Subway experience at The Lanterns Mall is a complete shambles. The toaster oven is broken, and the drinks machine is broken.
There's a written sign saying the oven isn't working. Then, I was told I would have to pay separately instead of paying $4 for a combo. I feel it's false advertising as I never got my sandwich the way I wanted. There's limited salad, for which you have to pay an extra $5.
I will not be buying anything from Subway again. This experience made me upset and was a waste of $55.
- Get a sandwich how you like it
- Hidden extra charges
Preferred solution: Full refund
User's recommendation: 1
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Verified Reviewer |
Atlanta, Georgia
Bad service / food
The pickles were bad! Other employees agreed. Manager got snotty and said wont open new one till those are gone!
User's recommendation: Fresh food
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Verified Reviewer
Complaining/ bad customer service
I dont like the way subway associate behaved with me she did not make my subway as i asked her i ordered her 4 subway and it was so dry didn't even tasted like one . She really pissed me off and started adding things on her own. I had to come home and add more sauces still couldn't eat that.
Address of the store is 4000 E Commerce
Suite 120
Sacramento, CA, 95834
916-419-****
- Bad customer service at that store
Preferred solution: Full refund
User's recommendation: Neverr go to that place the customer service is so bad it destroyed my whole mood.
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Verified Reviewer |
Coffeyville, Kansas
Employee complaint
The manger and employee gabby is a *** the other girls they always burn my bread been going here for months I told gabby dont toast my bread shes a hater she burns my bread on purpose every time the manager is a joke she didnt call me back or hear my opinion told me they wont serve me I rather not go there if their going to mishandle my food Im calling corporate *** them they can lose they job manager didnt call me back I have proof of my food the *** burns it every time manager is racist doesnt have good customer service skills her employee mess up orders she cant address she rather see a customer go so weird Ill make they both lose their position
Preferred solution: Apology
User's recommendation: Don’t go there
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Verified Reviewer
Payment issue
When I try to make a payment, it says error or incorrect pin or number. I tried ordering from another phone. It was the same error.
- Its healthy
- App sucks
Preferred solution: I want to order from mobile app. It saves 50% of money when i order from app. But the app does nt let the payment go through
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Verified Buyer |
Brampton, Ontario
Issue with order
Hello
I reached out to subway customer care after a while. And the agent just apologized, which wasn't worth it as per my spending in subway all times.
I was looking forward for getting better reply and help in this case.
But that's unfortunate. The sandwich that day was awful 
User's recommendation: Not really
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Verified Reviewer |
Radcliff, Kentucky
Coupons denied
I recently received coupons in the mail for subway there were a variety of such as get a foot-long for 699 two foot-long for 1299 three foot-long for 1799 among others and I took two of them to two different subways in Radcliffe and I was refused. I was told that they were not participating subways.
I dont understand why a company would release coupons and whether theyre franchise or not, they should honor those coupons.
I thought it was rather odd that they would accept the 699 coupon or the 649 coupon but they would not except any of the others if theyre not participating, they shouldnt accept any or they should accept all.
I quit eating subway because inflation, and enjoyed eating Subway.
That is exactly why I went with the coupons.
I am the GM of another restaurant in Radcliffe.
Thats a franchise however, if someone comes into my store with a coupon thats corporate I will always honor it. Good customer service, and good quality are the two most important things in the restaurant business.
I dont think that its good customer service to accept one or two of the coupons on the page but not all of the coupons, if youre non-participating, dont accept any of the coupons.
Im sure there are others in this area that feel the same way.
- Pretty good food
- To expensive
Preferred solution: Fix it
User's recommendation: Complain
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Verified Reviewer |
Bristol, Connecticut
Someone used account
Someone somehow used my subway card. When it was with me at all the time. It was $100.00 and now there is only $41.85 left on it.
User's recommendation: I don't know yet it depends on how you will treat me and solving my issues.
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Verified Reviewer |
Fort Myers, Florida
Complaint.
What a joke, can't get ahold of no one...im going to let everyone know that your subways suck! Absolute bs!
Some one better call me or I swear to God, if I don't get my money back, I will put out terrible reviews.
No one can speak English or understand what I WANT!! SERIOUSLY!?!?!?
User's recommendation: Don't go to 106 Hancock Bridge Parkway in Cape Coral!!
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Verified Reviewer |
Fort Myers, Florida
No one understands you. How can you get a job and not understand English! Not prejudiced but just saying
No stars at all...I want my money back I've lost 30$ on food from Subway twice now since they can't understand me. And...WHEN YOU CALL, THE PHONE IS NOT ANSWERED BECAUSE THEY CANT SPEAK ENGLISH!!
WTH!!! I WANT MY MONEY BACK
User's recommendation: Nope
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Verified Buyer |
Isanti, Minnesota
They did not fulfill the whole order
I ordered through the app and I ordered chips with my sandwich, they didnt give me chips.
They wont answer the phone.
They do not update your order on line until its made and a sitting there for 1/2 hour.
Im handicapped and walking is difficult.
User's recommendation: Check your app order carefully
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Verified Reviewer |
Winchester, Kentucky
Verbally assaulted by worker
I was verbally assaulted by a drive-thru worker this evening. She raised her voice and slammed the window in my face for asking if my online order was toasted because our order hasn't been correct the last three times.
When she finally came back and opened the window, I asked for the manager. She refused. At that point, I raised my voice. She then threatened to call the police if I didn't leave the property.
We eat there weekly, but I will never support them again.
I've worked with the public my whole career and I've never experienced anything like this before. This is disgusting behavior.
- App is user friendly
- Worst subway worst customer service
Preferred solution: Apology
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Easthampton, Massachusetts
My food was not made correctly and you guys are not actually have a number for customer service
My bread was not toasted correctly my bacon was literally taking out of the container and put on my sandwich I'm trying to find a number to get a hold of customer service and I cannot find one you guys want me to do everything online I want to talk to a real person
User's recommendation: Not to come to you
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