Subway

I called three time to local store I dont feel like the gm wanted to help me it took two months to finally get any type of resolution. And it wasnt until I said something online on subway.com did I feel multiple issues where addressed.

And I dont know if she didnt understand what the three different times I was complaining about for poor service when asked to speak to management, or the three sub orders drone three different visits, and wasnt like it was every busy because far from it usually all my subs are great and service was only three out of the 6 times a month I eat subway over the period of two plus months just three times so I would say 15% of my visits in time gram. Well anyway she and I were able to talk I explained again what was the issue she apologized said she would send me cards in the mail, I reviewed two 6 inch extra at additional cost cards The time first was beginning of October or end of September. and I actually ended up getting charged twice basically for my order or double the amount that I shouldve gotten charged because of the special going on at that time and there is two foot-longs on that day so basically one foot-long wouldve been owed and we both missed each others phone calls. I called back but never received a call back from that call back then and and beginning of November Ish was black olives were put on my sub that I didnt order black olives on on a mobile order then the following week was cucumbers, were on my sub on a mobile order that werent on the order probably maybe due to new employee I would imagine because like I said, Id eat Subway probably six times a month and usually dont have any problems and I always go to the same store, but then when I reached out to the store the last time I asked for a supervisor I was given attitude over the phone, kind of by whoever answered the phone just told me a manager wasnt there.

I would have to call back in a couple days when they get back from vacation instead of like taking a name or number or anything, and then when I asked, what do you want to take my name and number down the girl kinda like give me a sigh and said hold on and I took my number down then one manager got back received a text message, but then I received a phone call and actual felt like somebody was trying to make mens at the issue I faced by stating all of the fault of orders and the service I received by calling to try to get resolved from the employee thats on subway.com was really the reason I felt like she contacted me to make her right but then she said shes gonna make right and send me a couple cards in the mail and I get 2 6 inch extras and additional cost cards sent to me for really 3 12inch pro item menu subs dont feel like was properly resolved. Some orders where on app some where in person but Ill give ya copies of account history

Purchased food through app on 01/05/2025. Uber Eats went to pick up our dinner and for some reason there was verbal altercation with staff member who claims to be Assistant Manager/Francisco.

I claimed i was not physically involved so just go ahead and refund my money.Money never refunded by Manager/Maggie (who finally decided to handle my call after advising Assistant Manager ti communicate ti me she was not in...I heard them talking to each other).

She advised me she would refund my money "whenever she felt like it" (so unprofessional) after i repeatedly asked for a confirmation on the time I should expect funds returned.

I need to speak to someone who can fix this problem immediately.

Store is in LaPorte Texas 77571 **** Fairmont Parkway W. Suite R

Also, an employer of Subway called the LaPorte police department just now because i called them to demand they refund my money for 2nd time since no refund has been made since transaction on 01/05/2025

Police officer called me about 20 minutes after the owner of Subway hung up on me she also tefused to refund my money ...

Officer advised me that according to employee, that I was harassing them and that I needed to stop calling and that I was not welcome to the store!

I told officers Garza that she really needed to go back and ask why they refuse to do refund because they are technically stealing my money and need to acknowledge they are more or less breaking the law AND they have falsely accused me of harassment.

We placed an order online under Courtney, order number 85056, at the Edward Decatur franchise. Unfortunately, no order arrived under 4154.

I am extremely unsatisfied with the customer service; they were very disrespectful when I called back to notify them that they had placed onions on my sandwiches, despite my allergy to onions. I expect my order to be replaced, or my money refunded. I am dejected with your customer service at the restaurant; they were negligent, disrespectful, and didn't listen to the customer's complaints. I told them that eating the sandwich could cause me to break out in hives due to severe onion allergy which could potentially be fatal.

I would need to use an EpiPen to counteract the effects of the onions due to my severe onion allergy. I am filing this complaint because I am unsatisfied with the sandwiches and with your customer service at the restaurant.

I expect to be compensated for the disregard of your staff, to have my money fully refunded, and for my sandwiches to be replaced due to the inconvenience and disrespect of your customer service. Thank you.

I ordered two foot-long sandwiches for $12.99. It was their special.

I placed my order through the app somehow the app got a glitch in it to where it only sent an order for one sandwich and charge me $14 for it. Man didnt know what to do. She tried to call the corporate number that they given her to call, but it was an available did not work.

She could not tell me who to get a hold of nor would she correct it after seeing my email stating I got two sandwiches if you cannot give your customers a phone number to call when a problem arises then you need to get rid of the app and you also need to hire a manager for your stores who actually know how to manage not just some one off the street. it is uncalled for I still have not heard back from Subway after putting in a request to correct this I highly doubt that I order from SUBWAY again nor recommend anybody else to

I ordered in the app, 2 sandwiches and nearly $30 on Sunday afternoon. I arrived to pick up and the employee told me she did not have everything needed to make the sandwiches properly.

She said to call back for her Manager's phone number if the sandwiches are unacceptable and I would get a full refund. After getting home, they truly were not acceptable, not even the proper bread to start. I called several times, no answer. Monday after work I stopped in and a different employee tried to refund me then said since it was the day before that I had to come back Tuesday (today) between 8am and 2pm to talk to Manager for the refund.

This employee also said that they all the time do not have what they need. Today I go in and was treated horribly. The manager said she had no order for "Jo" so I showed her my app that's says "Jo" and then the order. She said she doesn't refund and wrote down info from the order.

Then she said her people would never tell me I can get a refund. Well, both did. Now she says all she knows is I show up and say that the order was wrong. No, I called Sunday as directed, nobody answered.

I went in Monday and was told to come see the Manager. Then the manager said she knows for a fact they have everything so what was wrong. I started with the bread and she wanted to know what bread I got, I don't know, it was not the wheat I ordered. Before I could list other items missing, seems ridiculous, She said she has to check with the employees.

She asked if I know their names, I said no. Then I asked who was working Sunday 1210pm and she said she did not know, she was off Sunday. I said, you are the manager and you don't know who was working? She literally yelled at me saying she doesn't know their names, she has only been there 2 weeks.

Wow. Ok, I am a small business owner and would never treat someone like this. There were 2 other customers in the shop at this point when she yelled at me. I will not allow someone to treat me like this so I turned to walk out and she laughed.

I went back and she said she had to research it and talk to her employees. I asked who was working last night 7pm is and again she did not know. Then I asked how she would reach me once she did her research and she said, You walked away, and laughed again saying 'unbelievable ' like 5 times in a row. I was not going to be treated like this, yelled at, called a liar and completely embarrassed in front of others.

She started running her mouth more as I walked out. This is 100% unacceptable. I think her name tag said April. I am happy to speak to the franchise owner.

I want a refund, yes. 2 employees told me I should and could have the refund.

Your policy online states that I should get a refund. See attached.

Dear Subway Customer Support,

I am extremely disappointed with my recent experience ordering through the Subway app. I accidentally placed the wrong order and immediately tried to cancel it, but the app did not allow me to do so. I also called the restaurant multiple times (over 10 times), but no one answered or assisted me in canceling my order.

Order Details:

Order Number: E6E916**-**

Order Date & Time: Sat, Mar 01 at 06:40 PM

Restaurant Location: 475 Charolais Blvd, Unit 6, Brampton, ON, L6Y 0M2, 905-452-****

Items ordered: Classic Italian Herbs & Cheese, Grilled, Toasted, Habanero Jack, Lettuce, Tomatoes, Red Onions, Crispy Onions, Cucumbers, Black Olives, Chipotle Southwest, Mojo Sauce, Smoky Honey Mustard, Sweet & Smoky BBQ Sauce.

$13.29

Footlong Turkey Breast: Multigrain, Toasted, Habanero Jack, Lettuce, Green Peppers, Red Onions, Crispy Onions, Pickles, Black Olives, Jalapenos, Mojo Sauce, Nashville-Style Hot Sauce, Tandoori-Spiced Sauce, Mayonnaise, Peppercorn Ranch, Bacon $2.20.

I made every possible effort to cancel the order before it was prepared, but due to Subway's lack of customer support, I was forced to pay for an order I did not want. This is completely unacceptable.

I demand a full refund for this inconvenience. If my request is not addressed promptly, I will escalate this complaint to higher authorities, including Subway's corporate office and consumer protection agencies.

I expect a resolution at the earliest. Please process my refund immediately.

Best regards,

Sidakpreet Kaur

647450****

The store is at 8930 1/2 Greenwood Ave, Niles, IL 60714, Store #49163-0. I ordered a turkey footlong (O# 921BF5C3-F1, 12:35pm). I submitted a complaint twice to the so-called corporate office, but received no responses and of course they have no authority over franchises. A few well-chosen words can go a long way.

I ordered to take it to work and eat during lunch. I found out there was no turkey in it. I called the place on 847-553-**** numerous times, only to have it say 'invalid number'.

I took the issue to the store the next day and encountered the same person. She recognized the mistake. I asked for some type of credit or redemption. She provided the turkey itself, as she admitted it was missing. I said, 'Really? At least provide a sub bread to go with it.' The answer was no. I didn't have time to argue and asked for management to address it. I had to go to work.

This is absurd, ridiculous, and unfounded!!!

I have been a customer at this location for a while and they dont get my order ready on time when its already been ordered and someone gets there to pick it up but as they are making it if someone comes, they make their order first and get it done before they try to finesse mine and some of the times they mix up the type of bread or they dont put all of the items that I asked for And this location is on the seventh seventh Street by the airport. Its 1513 W.

7th St., Saint Paul 55116.

My order was today placed at 1:58 and it wasnt ready. They didnt start even making it until like for 1020 minute after And they had no customers on there and some person in there was on the phone so I need somebody to get back to me about this stuff cause before I was like OK it happened sometime but its been ongoing thing.

I went into store #48524 to purchase four $25 gift cards. The promotion being offered states one free sub for every $25 in gift cards with a maximum of four subs.

The free sub coupon needs to be used by 1/31/2025. When I went in, I tried to purchase gift cards but was told only one free 6-inch sub was available no matter how many cards I bought, and I had to get the free sub at that moment. This was nothing close to what the sign in the store stated and not even close to what is on the website. It was a Saturday, so I thought I would try on a workday.

I ended up at a different Subway Saturday afternoon and inquired about the promotion. The employee at store #42209 let us know how it worked, and my friend ended up purchasing four cards for her nephews. She got a receipt for each gift card and then another receipt printed out for the free sub. Today (Monday) I went back to store #48524 to grab a sandwich and tried to purchase gift cards since I now knew how it worked.

I ordered my sandwich, went to get gift cards, and paid for my sandwich. I got my first gift card, and a receipt was printed...but no extra receipt. I asked about it, and was told only one free sub was available and I had to order it now. That is not what the promotion says.

It's not what is shown on the sign in the store and the website.

I believe the franchise owner is trying to scam customers and pocketing whatever funds were distributed for this promotion. I will be going to the store I was at on Saturday, buying gift cards, and boycotting store #48524.

I ordered on the app (delivery) and was expecting my order at 3:19pm today (11/27/24). I received a message indicating my DoorDash driver had delivered my food and sent a picture.

I went to the lobby to retrieve my order and it was not there. The receptionist told me that the driver took the picture and then left with my food as he apparently didnt know where to leave it.

I called DoorDash to get a refund on my $30 order but they told me I had to contact Subway directly because they are a third party in this order. I have spent the past hour trying to get in contact with someone at Subway rather than send messages like this because I would like this resolved rather than I get a message back a week later giving me restaurant credit instead of refunding the money back to my account.