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Carol S Nfj

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| map-marker Glastonbury, Connecticut

This is the worst company I have ever seen

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Subway - This is the worst company I have ever seen
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Subway - This is the worst company I have ever seen - Image 2

You cant talk to anyone no matter why these franchises do what they want to the customer and get away with it my name is Carol and my email is frank 2528@***.net and I was chatting with pearl and she sent me to join I wouldnt join this company if my life depended on it

.

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Loss:
$9
Cons:
  • This is the worst company i have ever seen

Preferred solution: A reason why you send coupons and can’t use them only on what the franchise tells you what they allow you get and it’s only 4 or 5 things

User's recommendation: Go somewhere else this company is terrible

Anonymous

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Verified Buyer
| map-marker Raleigh, North Carolina

They charge tips without the consents of the customer,

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Subway - They charge tips without the consents of the customer,

1) I ordered one foot long sub with different dressing and same meat they charged me for 2 half subs instead of one foot long .

2) they charged me tip without my consents

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User's recommendation: Check ur receipts before you leave subways, they charge

Corey-Ross M

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Verified Reviewer
| map-marker Rigaud, Quebec

A Once-Reliable Experience Diminished: Subway’s Decline in Quality and Value

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A Once-Reliable Experience Diminished: Subway’s Decline in Quality and Value
Original review Sep 29, 2024

For years, Subway was my go-to for a quick and satisfying meal. The sandwiches were once a feast for both the senses and the stomach heavily laden with fresh vegetables, quality meats, and generous portions of toppings.

The promise of a filling, balanced sandwich was what set Subway apart from other fast-food chains. However, in recent years, this experience has become a hollow shadow of its former self, transforming into a frustrating and disappointing ordeal that worsens with each passing year.

One of the most glaring issues lies in Subways coupon system, which has become a frustrating labyrinth of restrictions and ambiguities. What was once a simple and transparent process has devolved into a confusing and misleading exercise. Time and again, Ive found that the sandwich I want is excluded from the promotion, something that is never made clear when the deal is first presented.

This lack of transparency is frustrating, and all too often, I find myself walking out empty-handed because of it.

The quality of the sandwiches themselves has also taken a noticeable hit. When I bite into a Subway sandwich, I don't want to feel like Im eating something I could easily make at home. I dont want an overpriced, glorified piece of bread with a bit of sauce and a few vegetables thrown on top. I want a sandwich that is filled, one that closely resembles the image I see on the menu.

Yet today, the reality is far from that. The vegetables and meats are so scant that you can barely see them. From the side, all you notice is the bread, and that bread quickly becomes soggy. The promise of a hearty, satisfying sandwich has been replaced by a sparse, overpriced meal that feels more like an afterthought than a carefully crafted dish.

In my opinion, the leadership at Subway has missed the mark in understanding the reasons behind their declining sales.

They seem to believe the downturn is due to strong competition and decline in sales, but the truth is far more apparent. If Subway were to return to its roots, offering generous portions, quality ingredients, and a sandwich that reflects the images they promote, their competition wouldn't seem nearly as appealing. The real issue isnt the competition; it is Subways internal choices to skimp on quality and value, leaving customers frustrated and looking elsewhere.

The old saying, You pinch pennies, you lose dollars, couldnt be more fitting here. Subways focus on saving costs by skimping on ingredients, charging for extras, and reducing portion sizes may seem like a way to save money, but its ultimately harming the brand.

This short-sighted approach risks alienating customers who once valued Subway for its quality and generosity. It is quite literally what made them stand out. When consumers leave pissed, feeling like the owner of the store is cheaping out in the clients, they seldom want to return. All they can remember is what the restaurant used to be.

Instead of focusing on long-term customer satisfaction, Subway seems fixated on immediate savings that only serve to drive loyal customers away.

Subway has become a shell of its former self.

Once known for its hearty, filling sandwiches, it now offers what feels like an overpriced, soggy piece of bread. Until Subway returns to the values that made it a beloved option offering generous portions, quality ingredients, and transparency, it will continue to lose its loyal customers to competitors who truly understand what it means to provide good value and a satisfying experience.

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Pros:
  • Return to its roots
Cons:
  • Not what it used to be

Preferred solution: The old subway back.

User's recommendation: Demand clear terms and restrictions on coupons, don’t cave to pressure when it comes to restricted sandwich selection when in store; don’t tolerate stingy restrictions on extra toppings.

2 comments
Kevina Ior

Okay

Guest

Corporate releases the coupons but they can't force the stores to accept them because Subway locations are 100% franchise-owned. I don't bother with them anymore. There are so many other better places.

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Stephen O Pif

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Verified Reviewer
| map-marker Chico, California

Horrible customer service and improper web order

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Subway - Horrible customer service and improper web order
Subway - Horrible customer service and improper web order - Image 2
Original review Oct 04, 2024

Re ordered online 2 sandwiches.. entered flbogo code which is valid today 10.4.24

When order went through it only showed that I purchased 1 sandwich.

Tried to call restaraunt, they did not answer..

tried calling 7x.

Went to restaraunt at 240 w. East ave. Chico, ca.

She ridiculed me saying that they have not gotten a phone call all night.

I pointed to the place where the phone should be and it was just a jumble of wires... and then called the number in front of her..

of course it did not ring... there was no phone...

Then she said, well show me your receipt again.. so I did...she said yeah it only shows 1... you have to refund it online and reorder.

I told her i tried but it wasnt an option... she basically laughed and with a condescending attitude said there is nothing i can do to help.. she would not refund..she would not make another sandwich... didn't care that the phone didn't work...and thought it was funny..

so i took a picture of the "phone wires" and left with 1/2 an order...

Tried to find a place on subway.com and app to leave feedback and could not... maybe i will get an email asking me to review... we will see... restarauntat 240 w.

East ave in chico has some really bad things going on

If you try and call subway they say to visit their website then click contact us at the bottom of the page.. it doesn't exist.

View full review
Loss:
$13
Pros:
  • Like sandwiches
Cons:
  • Pretty lousy customer service

Preferred solution: Full refund

User's recommendation: Don't trust this location.... order from a different subway.

Maricela R Cly

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Verified Reviewer
| map-marker North Hollywood, California

Unhappy customer portions

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I have been going to this subway on 8449 Laurel Canyon Blvd Sun Valley ca 91352. For more than 20 yrs And is always the same issue when I asked for more lettuce the worker always say the owner is looking at us from the camera and if we put more lettuce we get in trouble.

The sandwiches are not even 12 they are 11 and the owner of the subway needs to take in consideration that the 12 subs are $12.99 I need to have a follow up on this matter at this point they lost a loyal customer that buys subs at lease 2 to 3 times a week. Im just going to go to Jersey Mikes the subs there are big and when ever I ask for extra they put it on my sub. Just to let you know the only extra I ask is more lettuce nothing else. I have pictures on how the subs look like with everything on them.

And as well as the size of the sub nowhere near 12.

I need a resolution to this problem and every time I want to put a review on their yelp it does not allow me I think is because Im giving him the owner a bad review. Corporate you need to do something about this owner he dont care about the customers.

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User's recommendation: The owner tells the workers to not put what the sub needs to have they put one hand of lettuce for the 12” sub and when you ask the workers to put enough they say the owner is looking at us from the camera we get in trouble.

1 comment
Guest

That sounds really fat.

Yash M Uni

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| map-marker Brampton, Ontario

Issue with order

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Subway - Issue with order
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Hello I placed an online order last night for 2 FL I received. But the thing is the bread was stale and hard, coming towards the end it scratched inside of the mouth and the jaws.

The veggies which we asked for were not present in the subway. There was hardly anything in it. The bread I selected was Italian herb and garlic and I got the other bread, and that too so hard. This experience with subway was very awful.

Even I belong from hospitality and the service was very casual and it was like nobody cares. One of my friend started bleeding because of the hard bread. There wasn't the sauce we asked for in it.

The worst sub ever I had in Canada, you need to monitor the store for this thing. I am sorry to say that the sandwich was very awful Sad.

Highly disappointing, never expected something like this from SUBWAY

See the cracks when the bread is hard and over toasted, due to some reason.

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Sara G Fuu

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Verified Reviewer
| map-marker Stonecrest, Georgia

Cancel order because they don’t have nothing I ordered

Subway - Cancel order because they don’t have nothing I ordered
Subway - Cancel order because they don’t have nothing I ordered - Image 2

I order food from subway all the time today has been the worst experience ever I ordered online then when I got here nothing was ready the bread was just popped in the oven and only flatbread was available I do not eat flatbread I simply asked if I can cancel the order and go to another subway and they couldnt even give me information to do that the wait is one hour and I wouldyhave mind waiting but I am pregnant the staff at #30765-0 **** Panola road was very rude when I asked for help

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Preferred solution: Full refund

JoAnn A Pvf

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Verified Reviewer
| map-marker Fort Myers, Florida

Complaint.

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Subway - Complaint.
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This is the 2nd time at this location that I have had an issue with the employee not understanding English and messing my order up by obviously not understanding. I have lost almost 30$ now.

Never again I want a gift card for a new location where they can understand me please. Not being prejudiced but not fair at all.

You call the store and no answer...OBVIOUSLY BECAUSE YOU CAN'T SPEAK ENGLISH!!! If I could give 0 stars, I would

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User's recommendation: I'm sorry but I have none

Anne L Lbf

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Verified Reviewer
| map-marker Riverside, California

Aboult unsafe work advertisement as well as food safty issues

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Subway - Aboult unsafe work advertisement as well as food safty issues
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Subway - Aboult unsafe work advertisement as well as food safty issues - Image 3

Until today, I was an employee at one of your Subways in Cookeville, Tennessee. I had, slowly over time, kept getting sick.

My white blood cell count was up and red low due to infection. My doctor thought it could have been leukemia, so he ran tests and it was negative. But I kept getting worse - my coughing at first, and then sinuses with watery eyes. Not long after that, my voice went out.

Soon, we figured out it was the filth in the backroom of the Subway. On Saturday, I came home with a rash due to the spores of mold in the building. I have pictures of everything, even me begging the manager to get me things to clean with, and I was left alone every night with no help. Which at times, made it hard for me to do all I needed to make it safe for me and customers.

I keep trying to email corporate but cannot get where I need to. I have taken concerns to the main boss and still nothing, so I had to get away from the black mold and bacteria that is in the building. They are by law required to file my illness as workers' compensation and they still have not done that.

They just wanted to push me to have no other reason but to quit to solve the health issues I acquired by working here. No lawyer will handle a case like this and if nothing is done, I will go viral with everything that I have, including all the pictures of the filth and text messages.

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Preferred solution: The store to be cleaned up to code for customers and well I have medical because of it so would just have to figure that out

User's recommendation: To clean store fix leaks and clean the mold in back of store which is on wood covering floor as well on the back wall.

Tashauna Dqe

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| map-marker El Segundo, California

They charged me but the order never went on their website

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Subway - They charged me but the order never went on their website
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Subway - They charged me but the order never went on their website - Image 6

Placed an order online. Paid with Apple Pay.

Then it charged me for the order and took me to the next page, asking me to leave a tip and pay for the order again! The order never went thru on their end, but of course they took the money out. Leaving me unable to even get lunch from there or anywhere else. Theres no record of my order anywhere on their end, left a complaint but there was no option to actually speak to a customer service rep and the store just straight up didnt answer.

So I left the complaint. They replied with an email that was a no reply thanking me for my feedback. Smh.

When I tried to respond anyways, it said I was blocked and cashapp tells me to contact the merchant or show proof of refund receipt but theres no record of it anywhere besides my CASHAPP reading, subway charge x amount of dollars !!! Crazy .

View full review
Loss:
$16

User's recommendation: Don’t order online with them!

AYONNA C Ysz

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Subway did not honor their coupons

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Subway did not honor their coupons
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I went to a Subway today, located at 2154 North Mall Drive, Alexandria, Louisiana, 71301. I had two coupons and when I got to the register, Subway refused to honor those coupons.

So, I had to pay full price. Now, I'm asking for the difference for my meal, otherwise, this would be false advertisement.

View full review
Loss:
$10
Pros:
  • Convenience
Cons:
  • Will not honor their coupons and promotions which is false advertisement

Preferred solution: Full refund

User's recommendation: Be aware when you go to the subway located at 2154 North Mall Drive Alexandria Louisiana 7130 1. They will not honor Subway coupons that are sent to you in the mail they also will not honor any promotions this is false advertisement and should be reported

Yamaris Ewp

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Worker was Rude and kept giving me different stories. Didn’t pick up my sandwiches my sister-in-law is dying across town at hospice and your workers at the Brant Pike Huber Heights, OH 45424. Location

Subway - Worker was Rude and kept giving me different stories. Didn’t pick up my...
Subway - Worker was Rude and kept giving me different stories. Didn’t pick up... - Image 2

I placed an order online like I always do. It went to the wrong store.

I only ever buy from one Subway when I tried to call the store that the order was placed through, the workers were extremely rude. I asked for a manager and was told the manager was not available. I didnt get upset until the end because the worker kept telling me different stories first it was oh theres nothing I can do you have to come pick the sandwiches up then it was oh youll get your money back in 24 hours and then at the end of the conversation she said I had to contact customer care or I wouldnt receive my money back. I tried to call customer care there is no phone number.

I am beyond pissed. The worker at the Huber Heights location hung up on me and when I tried to call back, they refused to answer their phone. The most horrible customer service Ive ever received.

I order a lot at Subway. You can look at my account and see that.

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User's recommendation: Never shop Subway located in Huber Heights, Ohio

Melissa A Bti

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Paid for food not given

Subway - Paid for food not given
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I ordered my sandwiches on my app, the order went through. It said my order was ready, I had an order number and everything.

I went to the restaurant and they told me they didn't get the order, even though the money was taken from my account and I had the receipt.

They said they couldn't make the food because they didn't have the order on their end, so I was forced to leave with no food and no money. I'm so done.

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Loss:
$13

Preferred solution: Full refund

User's recommendation: Don’t trust the app

Kailee A Ggw

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Verified Reviewer
| map-marker Winder, Georgia

About a order I made online

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Subway - About a order I made online
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I made an order (birthday cookie). I was sure it was for the Subway above Walmart, the one next to Game Stop. I went in and asked for my birthday cookie. They asked my name, which I provided. They told me they hadn't received any orders that day. I showed them my receipt. They bluntly told me this wasn't the right store. I insisted that it was, showing them the address to prove that I was at the correct location. They advised me that since they hadn't received any orders, they couldn't do anything. I went back to my vehicle to call the Subway located inside Walmart. They hastily told me to check the one on the outside and then hung up on me.

I reviewed all of my emails. The address was clearly stated as 444 Atlanta Hwy NW, Winder, Georgia, 30680, US along with Suite 900. Eventually, they asked what I would like to do. I responded that I'd like to have my cookie. As one of the girls was getting the cookies, she insulted me in Spanish. (I didn't respond at the time) I got my cookie and as I was walking to the door, one of the girls started laughing. I turned around and asked her if she was laughing. She denied it, but I insisted that I had heard her. I continued walking to the door, and they started talking about me. I told them to keep talking because I could hear them.

I had already encountered problems with these two girls when I came in to make a family order. As they were making the subs, I kept apologizing, informing them that they would be paid three separate ways. As I was walking out of the store, they started talking about me. At the time, I was too exhausted to react. I have pictures validating that I was at the right location, if they are required.

View full review
Pros:
  • Food is delicious
Cons:
  • Employees are very rude with no customer service skills

Preferred solution: Apology

User's recommendation: Don’t waste your time

3 comments
Guest

Forget an apology. That is just a meaningless word.

Forget about a cookie too.

In fact, the heck with Subway. Other chains have better subs and better service.

Nashly Fos

They were not laughing at you you are paranoid. Also they may be under 18, but it is YOU who is acting like a child with your keep talking about me I can't hear you.

Guest

"React" ? To what ?

A private conversation. Why did you "keep apologizing" to them ? Now you want one from them ? What a fouled up social education you must have received.

Heckel and Jekyll. "You first" "I'm apologize but must insist ; you first". That's how cartoon characters act. Apologies are words and words are cheap and insincere.

I don't want any such thing from folks like this ; just what I paid for or all of my money back in my pocket. Actions, not words.

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Kerry w Fqw

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Toaster and drinks machine broken

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Subway - Toaster and drinks machine broken
Subway - Toaster and drinks machine broken - Image 2

The whole Subway experience at The Lanterns Mall is a complete shambles. The toaster oven is broken, and the drinks machine is broken.

There's a written sign saying the oven isn't working. Then, I was told I would have to pay separately instead of paying $4 for a combo. I feel it's false advertising as I never got my sandwich the way I wanted. There's limited salad, for which you have to pay an extra $5.

I will not be buying anything from Subway again. This experience made me upset and was a waste of $55.

View full review
Pros:
  • Get a sandwich how you like it
Cons:
  • Hidden extra charges

Preferred solution: Full refund

User's recommendation: 1

Shiree Gjy

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Verified Reviewer
| map-marker Atlanta, Georgia

Bad service / food

Subway - Bad service / food
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The pickles were bad! Other employees agreed. Manager got snotty and said wont open new one till those are gone!

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User's recommendation: Fresh food

Uzma A Pss

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Complaining/ bad customer service

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Subway - Complaining/ bad customer service
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Original review Aug 13, 2024

I dont like the way subway associate behaved with me she did not make my subway as i asked her i ordered her 4 subway and it was so dry didn't even tasted like one . She really pissed me off and started adding things on her own. I had to come home and add more sauces still couldn't eat that.

Address of the store is 4000 E Commerce

Suite 120

Sacramento, CA, 95834

916-419-****

View full review
Loss:
$25
Cons:
  • Bad customer service at that store

Preferred solution: Full refund

User's recommendation: Neverr go to that place the customer service is so bad it destroyed my whole mood.

About

Summary

Subway is a large privately held chain of fast food restaurant franchise. It is wholly owned and operated by Doctor’s Associates, Inc. The company was founded by Fred DeLuka and Peter Buck in August 1965. Its headquarters is based in Milford, Connecticut, United States. Subway
menu includes primarily submarine sandwiches, salads, breads, toppings, and drinks. There is also kids menu. Subway provides catering services. Catering menu includes Giant Subs, Sandwich Platters, and desserts. There are more than 40000 Subway restaurants in 112 countries all over the world. Customer service is provided by phone and by e-mail during normal business hours. There 5 subway regional centers in Miami, Singapore, Brisbane, and Beirut

Subway reviews and complaints

Subway is ranked 117 out of 472 in Fast Food category

Area Served

USA, UK

Payment Methods

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Subway FAQs

Winnie Murugi
PissedConsumer Reporter

Subway FAQs

According to the fast-food restaurant chain rules, you cannot cancel the Subway order made via the app or website if it was confirmed. You should pay the total amount of your order, even if you change your mind.

If you did not like the food or service in one of the Subway restaurants, a refund will not be provided via its app. However, you can contact the selected Subway restaurant and talk with the manager directly. You’ll find the Subway phone number after going to “All Subway Locations” on www.subway.com.

The hours and days when Subway is not open vary depending on the region. To find out the exact schedule of the nearest fast-food restaurant, visit the official company site, follow “All Subway Locations”, and choose your country and region.

For six decades, the fast-food restaurant chain was owned by its founding family, DeLuca. As for 2024, the company is owned by the private equity group Roark Capital. John Chidsey has been working in the company as the first chief executive officer outside the DeLuca family since 2019.

It all started with the idea of Dr. Buck to open a submarine sandwich and an initial $1,000 investment in 1965. In August of the same year, Dr. Buck and 17-year-old Fred DeLuca teamed up and opened their first restaurant in Bridgeport, Connecticut, where they offered freshly made, customized, and affordable sandwiches to local visitors.

The Subway headquarters is located in the United States at The Subway Group 325 Bic Drive Milford, Connecticut 06461, United States. As for the nearest restaurant address, find it after following “All Subway Locations”.

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