
Subway
Subway Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Subway has 1.7 star rating based on 4346 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Subway to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, Great food.
Cons: Customer service, Poor customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Subway has 1.7 star rating based on 4346 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Subway to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, Great food.
Cons: Customer service, Poor customer service, Bad customer service.55% of users think that Subway should improve its Customer Service.
53% of users say that they won't use Subway in the future for similar services or products.Recent recommendations regarding this business are as follows: "Avoid the Moscow Mills MO Subway! It is, by far, the worst experience you will ever have.", "Stay away", "Subway does not care about there customers", "Nonsense didn’t solve anything", "To boycott subway".
Most users ask Subway for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This is the worst company I have ever seen

You cant talk to anyone no matter why these franchises do what they want to the customer and get away with it my name is Carol and my email is frank 2528@***.net and I was chatting with pearl and she sent me to join I wouldnt join this company if my life depended on it
.
- This is the worst company i have ever seen
Preferred solution: A reason why you send coupons and can’t use them only on what the franchise tells you what they allow you get and it’s only 4 or 5 things
User's recommendation: Go somewhere else this company is terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Incorrect Order (Twice in Same Order),Unsatisfactory Resolution and Manager always MIA
Below is my order I placed on 5/15/25. When we got home, we discovered that the All American Club was made with chicken and mayonnaise when it was supposed to be ham, turkey, bacon, mayo, and lettuce. My husband ordered a sweet onion chicken teriyaki with pepper jack, lettuce, tomatoes, red onions, banana peppers, and more sweet onion teriyaki. This sandwich was made with all the meat from the American club (no chicken). I also ordered 2 chocolate chip cookies and one bag of chips. The cookies and chips were missing. I called the store, and the girl who answered the phone, who was not capable of handling this situation, told me that I needed to come back to the store and that there was no manager there. My husband drove back to the store, where they were supposed to remake both sandwiches the way we ordered, but they didn't give us the cookies and chips. The manager showed up and said she would only give us a $3.00 refund for the chips/cookies. When we opened the bag of the remade sandwiches, we discovered that the All American Club that I had ordered did not have any cheese, lettuce, or the condiments that I ordered. We have been to the Subway (Moscow Mills, MO) 3 times as we just moved to the area. We have had issues with every order. The manager is hardly ever there, and in previous orders that were wrong, we were told that we had to come back another day when the manager is there to obtain a refund. This was the worst fast food experience I have ever come across. The manager is extremely irresponsible; the employees need to be monitored for completing orders accurately and for how to handle complaints. The manager needs to be present at this store during business hours. I am formally requesting a full refund as outlined in my order below. Thank you for your time.
Christy,
Success! Deliciousness is being prepared.
Order Confirmation
Order #
5BBF5F53-BE
Order Date
May 15, 2025
Pickup
Thu, May 15 at 05:00 PM
242 College Campus Drive
Moscow Mills, MO, 63362
636-356-****
Payment Approval #:
006527
Your order
ITEM
QTY
PRICE
AMOUNT
Footlong #10 All-American Club
Artisan Italian, toasted, American cheese, lettuce, regular mayonnaise.
1
$12.49
$12.49
Miss Vickie's Salt & Vinegar
.
1
$1.49
$1.49
Cookie
Chocolate chip.
2
$0.89
$1.78
Footlong #16 All-Pro Sweet Onion Chicken Teriyaki
Hearty multigrain, toasted, pepper jack, lettuce, tomatoes, red onions, banana peppers, more sweet onion teriyaki.
1
$11.79
$11.79
Discount Applied
-$5.50
Offer:
Get any footlong for $6.99
Subtotal
$22.05
General sales tax
$1.87
Order total
$23.92
- Employees do not care
- No manager monitoring to ensure accuracy of orders
- Have to return another day to get refund
Preferred solution: Full refund
User's recommendation: Avoid the Moscow Mills MO Subway!! It is, by far, the worst experience you will ever have.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |About my footlong tuna sandwiches
I am very disappointed with my purchase of Footlong Tuna Sandwiches at the location 1255 Notre-Dame West, Montreal, Quebec, Canada. My order number is 6102E784-2A-2 items, Today.
Inside my Footlong Tuna Sandwich, there were 90% vegetables and only 5% tuna.
I have a video to support my claim.
Could you please let me know how I can send it to you? Thank you
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |GARBAGE FOOD!!!
Been eating subway for years.My regular location app was not working so I tried a new location.SPENCER STREET MANCHESTER CT. Ordered footlong sweet teriyaki chicken.
2 tiny scrapso f chicken.
soggy bread
old vegts
no sauce
ONLY 11 INCHES
UNEDIBLE FOOD!!!
NO CONTACT #
I HAVE NEVER EATEN A WORSE GRINDER IN MY 60 YEARS OF LIFE.
I could tell something was wrong when I picked it up by the weight...
IT felt like it was loaded with feathers instead of food.
That's when I should of opened inspected & returned. I called after numerous times & finally they answered & hung up on me.SELING CRAP LIKE THIS SHOULD BE ILLEGAL!!!
- Unedible food
Preferred solution: Full refund
User's recommendation: STAY AWAY!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Voided order
I sent an online order of 3 subs to Subway 502 S. Jefferson, Ossian, IN 46777 at approx.
12:20 p.m. on 5/4/25. I waited in the drive-thru for like 25 min. only to find out my order had been canceled/voided.
The employee said the computer shut down around the time I sent my order, and that I'd have to reorder online to get the 699FL deal. I was so upset to hear that, and to possibly have to wait another 1/2 hr. No way. So I told her to forget it and drove home.
Checking the app again, it's saying my order is ready and my bank is showing a pending charge. I did not receive the subs I ordered, and I do not want to pay for items I didn't get. The order # 2DBDBE23-E2 for a total of $29.29. Please fix this.
And know that my family had their lunch ruined (who specifically wanted THAT Subway). I guarantee I won't be returning to the Ossian store anytime soon.
User's recommendation: Call the store before leaving your home to see if your order was received/ready
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ft long nachos
I ordered a chicken nacho first he couldnt understand anything I was saying then he put shredded cheese on the bottom of the carton then the other toppings I wanted. No chicken.
Finally I ask him where the chicken was and finally found out he had no chicken. He was not going to put anything on it. When I ask him and he said no chicken I told him steak. I am not kidding thosere was 10 small pieces of steak (cold).
It was disgusting. I just think you should know how bad it is.
I have pictures if I could figure out how to send them. This is the subway that is in city limits of Logan WV
Preferred solution: Full refund
User's recommendation: Don’t go to the Logan subway.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Worker
I was in the restaurant and when I walked in the worker was already very agitated and was very rude she began to make my sandwich and continued to have an attitude after she toasted my sandwich I realized she was making a 12 inch I told her nicely I wanted a 6 inch not a 12 she said you said you wanted a 12 I said no I didnt she began to call me out of my name *** you said you wanted a 12 this is a *** 12 she was spitting all over the sandwich so I told her to get somebody else to make it she picked up the sandwich and threw it at me and walked away cursing at me the man that claims he was the manger walked up and asked me what type of sandwich I wanted he didnt apologize for her behavior or bring Any type of urgency to the situation he acted as if it was nothing and kept telling me I could get my sandwich re made or leave over and over he did not correct her what so ever or anything he just told her to go outside at this point I am feeling super disrespectful so were just going back and forth the worker proceeded to follow me outside to the car to put her hands on me and kept calling me out my name the manger still didnt take any thing seriously he tried to get her but in my opinion that just was enough the overall experience was terrible and I plan to get the police and my lawyer involved I was by myself and I felt very unsafe this incident happened in 3/20/2025 at the location in royal oak 1307 E 11 mile rd at about 5 oclock in the afternoon I was just leaving work and wanted one of my favorite sandwichs but instead I got rudeness and assaulted with a sandwich which is very unreal and unprofessional and Ive worked in costumer service for over 5 years and Ive never seen anything like this in my life very nasty and very rude the worker also looked like she was on something
User's recommendation: DONT GO HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp problems
Your customer service is HORRIBLE. I cannot get your app to work properly and your automated email stinks.
Did not solve my issue and trying to call you is impossible as the voice message just keeps repeating.
I cant get my rewards to work and the store couldnt help me neither. My email is joaniebabik@***.com but I had to use my husbands as it wouldnt even use my correct email address.
- Good food
- Subway app
Preferred solution: The app to work
User's recommendation: If you want to talk to a body, it’s impossible
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Replace incorrect orders
I called three time to local store I dont feel like the gm wanted to help me it took two months to finally get any type of resolution. And it wasnt until I said something online on subway.com did I feel multiple issues where addressed.
And I dont know if she didnt understand what the three different times I was complaining about for poor service when asked to speak to management, or the three sub orders drone three different visits, and wasnt like it was every busy because far from it usually all my subs are great and service was only three out of the 6 times a month I eat subway over the period of two plus months just three times so I would say 15% of my visits in time gram. Well anyway she and I were able to talk I explained again what was the issue she apologized said she would send me cards in the mail, I reviewed two 6 inch extra at additional cost cards The time first was beginning of October or end of September. and I actually ended up getting charged twice basically for my order or double the amount that I shouldve gotten charged because of the special going on at that time and there is two foot-longs on that day so basically one foot-long wouldve been owed and we both missed each others phone calls. I called back but never received a call back from that call back then and and beginning of November Ish was black olives were put on my sub that I didnt order black olives on on a mobile order then the following week was cucumbers, were on my sub on a mobile order that werent on the order probably maybe due to new employee I would imagine because like I said, Id eat Subway probably six times a month and usually dont have any problems and I always go to the same store, but then when I reached out to the store the last time I asked for a supervisor I was given attitude over the phone, kind of by whoever answered the phone just told me a manager wasnt there.
I would have to call back in a couple days when they get back from vacation instead of like taking a name or number or anything, and then when I asked, what do you want to take my name and number down the girl kinda like give me a sigh and said hold on and I took my number down then one manager got back received a text message, but then I received a phone call and actual felt like somebody was trying to make mens at the issue I faced by stating all of the fault of orders and the service I received by calling to try to get resolved from the employee thats on subway.com was really the reason I felt like she contacted me to make her right but then she said shes gonna make right and send me a couple cards in the mail and I get 2 6 inch extras and additional cost cards sent to me for really 3 12inch pro item menu subs dont feel like was properly resolved. Some orders where on app some where in person but Ill give ya copies of account history
- Fresh and made to order
- Mobile order room for human error
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Zero! I NEVER GOT HELP.NEVER SPOKE TO ANYONE.
Employee refusing to remake sandwich since she said it's my mistake so when I asked for a refund she refused the sandwich looked discusting made me nauseouslooking at it. She said with constant interuption when I tried to speak that it was my fault.
She refused to give me her name she said she wasn't the owner and yet she said when corporate calls her she'll give her name. So no refund no remaking of the sandwich and I was left with a disgusting sandwich that got thrown away.
User's recommendation: BOYCOTT SUBWAY IF NOTHING IS DONE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund
Location 45787 transaction 1/xa-548653 order was scheduled to be done at 3:30 pm. It's 4:03 pm; only 3 oatmeals and 7 macadamias are in the showcase, and associates (Monica and Madison) said none will be made and offered one bag of chips in place of the 3 cookies.
- Horrible employees
Preferred solution: Full refund
User's recommendation: A better way of getting a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
Tables were dirty, chairs sticky including under the edges of the seat, my fingers stuck to it. The employee was rude and very hard to understand, with a very heavy accent.
He would not let me use coupons from the last flyer.
I was charged $5.99 for the nachos advertised in the store for $5.00. I will not return to this location.
- Normally always been pleased with subway products
- This entire location is a disaster poor representation of the company
Preferred solution: Full refund
User's recommendation: I won't be back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Employee harassing me
I had a terrible allergic reaction to something in my house where my face started to swell up. So I called my manager, to inform her of what's going on.
She then proceeds to start saying that I have fever blisters.
Without even asking about what's going on. Later that day another coworker texted me, blaming me for their bad day and then threatens me, I attached pictures.
- Great food
- Employees and management
Preferred solution: Corrective actions taken against employee
User's recommendation: Don't harass coworker who are having medical conditions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |A few crumbs of meat,to top it off earlier today I got a steak and cheese I bit into it the cheese wasn’t melted it was cold
None at all
I ordered the 5-dollar chicken nachos; it was great. I went back for the beef nachos.
I bought 2; I had a sprinkle of meat on both—little crumbs. I mean, ridiculous.
Then I didn't get a receipt. I called the store 2 times, no answer.
Preferred solution: Full refund
User's recommendation: Check your food
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I have not got refund back
Subway needs to get up on the ball and refund my payment back to my payment method because I have waited long enough and they wont answer the phone. Theyre too tired to answer the phone.
Its ridiculous. I dont know how to do their job and they wonder why theyre always in court getting sued. It could get avoided if they get their customers on board and do what a sailor gonna do. I have waited and waited and waited on a refund.
This is cool crap Im about to fix the contact, the my attorney subway *** up my orders excuse my language and I have not heard nothing back not apologize ever since they say they give a refund back for them. The two subs that order they messed up. I got the receipt.
Ill take their *** to civil court over it. You hope you can get a hold of them.
User's recommendation: Refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Over charge
They didn't give me my discount after entering code 699FL. My bill order #5B4D20FC-FF.
Also, when 0rdering, it made me buy extra soda n chips.
When I told the lady at subway, she said she could not help me. If you wanna keep your customers, you gotta do the right thing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Can't get my discount or customer service on the matter
Nobody to discuss how the app doesn't work or able me to get rewards on app and no live person or help from app or numbers!!!
- Fast and easy and good customer service
- Using the app or looking for discounts or point rewards
Preferred solution: Price reduction
User's recommendation: Look towards an app that makes you pay higher cost and confusion that holds up progress and stresses you out!
About
Subway is a large privately held chain of fast food restaurant franchise. It is wholly owned and operated by Doctor’s Associates, Inc. The company was founded by Fred DeLuka and Peter Buck in August 1965. Its headquarters is based in Milford, Connecticut, United States. Subway
menu includes primarily submarine sandwiches, salads, breads, toppings, and drinks. There is also kids menu. Subway provides catering services. Catering menu includes Giant Subs, Sandwich Platters, and desserts. There are more than 40000 Subway restaurants in 112 countries all over the world. Customer service is provided by phone and by e-mail during normal business hours. There 5 subway regional centers in Miami, Singapore, Brisbane, and Beirut

Subway is ranked 128 out of 490 in Fast Food category
USA, UK
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It will be real interesting to see how this is resolved. I will keep everyone posted as I have read many, many bad reviews about this Subway location and nothing changes.
Yeah, I gave up on Subway!
That’s what I was thinking was going to happen. At least this review is out there now and hopefully no one else will experience what we went thru. Thank you
If this complaint gets sent to corporate, they will send it to the owner (all Subways are franchises) who will probably just let that same manager deal with it. In other words, I would not have high hopes for anything to come of this.