Subway

For years, Subway was my go-to for a quick and satisfying meal. The sandwiches were once a feast for both the senses and the stomach heavily laden with fresh vegetables, quality meats, and generous portions of toppings.

The promise of a filling, balanced sandwich was what set Subway apart from other fast-food chains. However, in recent years, this experience has become a hollow shadow of its former self, transforming into a frustrating and disappointing ordeal that worsens with each passing year.

One of the most glaring issues lies in Subways coupon system, which has become a frustrating labyrinth of restrictions and ambiguities. What was once a simple and transparent process has devolved into a confusing and misleading exercise. Time and again, Ive found that the sandwich I want is excluded from the promotion, something that is never made clear when the deal is first presented.

This lack of transparency is frustrating, and all too often, I find myself walking out empty-handed because of it.

The quality of the sandwiches themselves has also taken a noticeable hit. When I bite into a Subway sandwich, I don't want to feel like Im eating something I could easily make at home. I dont want an overpriced, glorified piece of bread with a bit of sauce and a few vegetables thrown on top. I want a sandwich that is filled, one that closely resembles the image I see on the menu.

Yet today, the reality is far from that. The vegetables and meats are so scant that you can barely see them. From the side, all you notice is the bread, and that bread quickly becomes soggy. The promise of a hearty, satisfying sandwich has been replaced by a sparse, overpriced meal that feels more like an afterthought than a carefully crafted dish.

In my opinion, the leadership at Subway has missed the mark in understanding the reasons behind their declining sales.

They seem to believe the downturn is due to strong competition and decline in sales, but the truth is far more apparent. If Subway were to return to its roots, offering generous portions, quality ingredients, and a sandwich that reflects the images they promote, their competition wouldn't seem nearly as appealing. The real issue isnt the competition; it is Subways internal choices to skimp on quality and value, leaving customers frustrated and looking elsewhere.

The old saying, You pinch pennies, you lose dollars, couldnt be more fitting here. Subways focus on saving costs by skimping on ingredients, charging for extras, and reducing portion sizes may seem like a way to save money, but its ultimately harming the brand.

This short-sighted approach risks alienating customers who once valued Subway for its quality and generosity. It is quite literally what made them stand out. When consumers leave pissed, feeling like the owner of the store is cheaping out in the clients, they seldom want to return. All they can remember is what the restaurant used to be.

Instead of focusing on long-term customer satisfaction, Subway seems fixated on immediate savings that only serve to drive loyal customers away.

Subway has become a shell of its former self.

Once known for its hearty, filling sandwiches, it now offers what feels like an overpriced, soggy piece of bread. Until Subway returns to the values that made it a beloved option offering generous portions, quality ingredients, and transparency, it will continue to lose its loyal customers to competitors who truly understand what it means to provide good value and a satisfying experience.

Re ordered online 2 sandwiches.. entered flbogo code which is valid today 10.4.24

When order went through it only showed that I purchased 1 sandwich.

Tried to call restaraunt, they did not answer..

tried calling 7x.

Went to restaraunt at 240 w. East ave. Chico, ca.

She ridiculed me saying that they have not gotten a phone call all night.

I pointed to the place where the phone should be and it was just a jumble of wires... and then called the number in front of her..

of course it did not ring... there was no phone...

Then she said, well show me your receipt again.. so I did...she said yeah it only shows 1... you have to refund it online and reorder.

I told her i tried but it wasnt an option... she basically laughed and with a condescending attitude said there is nothing i can do to help.. she would not refund..she would not make another sandwich... didn't care that the phone didn't work...and thought it was funny..

so i took a picture of the "phone wires" and left with 1/2 an order...

Tried to find a place on subway.com and app to leave feedback and could not... maybe i will get an email asking me to review... we will see... restarauntat 240 w.

East ave in chico has some really bad things going on

If you try and call subway they say to visit their website then click contact us at the bottom of the page.. it doesn't exist.

I have been going to this subway on 8449 Laurel Canyon Blvd Sun Valley ca 91352. For more than 20 yrs And is always the same issue when I asked for more lettuce the worker always say the owner is looking at us from the camera and if we put more lettuce we get in trouble.

The sandwiches are not even 12 they are 11 and the owner of the subway needs to take in consideration that the 12 subs are $12.99 I need to have a follow up on this matter at this point they lost a loyal customer that buys subs at lease 2 to 3 times a week. Im just going to go to Jersey Mikes the subs there are big and when ever I ask for extra they put it on my sub. Just to let you know the only extra I ask is more lettuce nothing else. I have pictures on how the subs look like with everything on them.

And as well as the size of the sub nowhere near 12.

I need a resolution to this problem and every time I want to put a review on their yelp it does not allow me I think is because Im giving him the owner a bad review. Corporate you need to do something about this owner he dont care about the customers.

Hello I placed an online order last night for 2 FL I received. But the thing is the bread was stale and hard, coming towards the end it scratched inside of the mouth and the jaws.

The veggies which we asked for were not present in the subway. There was hardly anything in it. The bread I selected was Italian herb and garlic and I got the other bread, and that too so hard. This experience with subway was very awful.

Even I belong from hospitality and the service was very casual and it was like nobody cares. One of my friend started bleeding because of the hard bread. There wasn't the sauce we asked for in it.

The worst sub ever I had in Canada, you need to monitor the store for this thing. I am sorry to say that the sandwich was very awful .

Highly disappointing, never expected something like this from SUBWAY

See the cracks when the bread is hard and over toasted, due to some reason.

Until today, I was an employee at one of your Subways in Cookeville, Tennessee. I had, slowly over time, kept getting sick.

My white blood cell count was up and red low due to infection. My doctor thought it could have been leukemia, so he ran tests and it was negative. But I kept getting worse - my coughing at first, and then sinuses with watery eyes. Not long after that, my voice went out.

Soon, we figured out it was the filth in the backroom of the Subway. On Saturday, I came home with a rash due to the spores of mold in the building. I have pictures of everything, even me begging the manager to get me things to clean with, and I was left alone every night with no help. Which at times, made it hard for me to do all I needed to make it safe for me and customers.

I keep trying to email corporate but cannot get where I need to. I have taken concerns to the main boss and still nothing, so I had to get away from the black mold and bacteria that is in the building. They are by law required to file my illness as workers' compensation and they still have not done that.

They just wanted to push me to have no other reason but to quit to solve the health issues I acquired by working here. No lawyer will handle a case like this and if nothing is done, I will go viral with everything that I have, including all the pictures of the filth and text messages.

Placed an order online. Paid with Apple Pay.

Then it charged me for the order and took me to the next page, asking me to leave a tip and pay for the order again! The order never went thru on their end, but of course they took the money out. Leaving me unable to even get lunch from there or anywhere else. Theres no record of my order anywhere on their end, left a complaint but there was no option to actually speak to a customer service rep and the store just straight up didnt answer.

So I left the complaint. They replied with an email that was a no reply thanking me for my feedback. Smh.

When I tried to respond anyways, it said I was blocked and cashapp tells me to contact the merchant or show proof of refund receipt but theres no record of it anywhere besides my CASHAPP reading, subway charge x amount of dollars !!! Crazy .

I placed an order online like I always do. It went to the wrong store.

I only ever buy from one Subway when I tried to call the store that the order was placed through, the workers were extremely rude. I asked for a manager and was told the manager was not available. I didnt get upset until the end because the worker kept telling me different stories first it was oh theres nothing I can do you have to come pick the sandwiches up then it was oh youll get your money back in 24 hours and then at the end of the conversation she said I had to contact customer care or I wouldnt receive my money back. I tried to call customer care there is no phone number.

I am beyond pissed. The worker at the Huber Heights location hung up on me and when I tried to call back, they refused to answer their phone. The most horrible customer service Ive ever received.

I order a lot at Subway. You can look at my account and see that.

I made an order (birthday cookie). I was sure it was for the Subway above Walmart, the one next to Game Stop. I went in and asked for my birthday cookie. They asked my name, which I provided. They told me they hadn't received any orders that day. I showed them my receipt. They bluntly told me this wasn't the right store. I insisted that it was, showing them the address to prove that I was at the correct location. They advised me that since they hadn't received any orders, they couldn't do anything. I went back to my vehicle to call the Subway located inside Walmart. They hastily told me to check the one on the outside and then hung up on me.

I reviewed all of my emails. The address was clearly stated as 444 Atlanta Hwy NW, Winder, Georgia, 30680, US along with Suite 900. Eventually, they asked what I would like to do. I responded that I'd like to have my cookie. As one of the girls was getting the cookies, she insulted me in Spanish. (I didn't respond at the time) I got my cookie and as I was walking to the door, one of the girls started laughing. I turned around and asked her if she was laughing. She denied it, but I insisted that I had heard her. I continued walking to the door, and they started talking about me. I told them to keep talking because I could hear them.

I had already encountered problems with these two girls when I came in to make a family order. As they were making the subs, I kept apologizing, informing them that they would be paid three separate ways. As I was walking out of the store, they started talking about me. At the time, I was too exhausted to react. I have pictures validating that I was at the right location, if they are required.