
Subway
Subway Overview
Subway has 1.9 star rating based on 2771 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Subway to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, Fresh food.
Cons: Customer service, Bad customer service, Poor customer service.
Subway has 1.9 star rating based on 2771 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Subway to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, Fresh food.
Cons: Customer service, Bad customer service, Poor customer service.83% of users think that Subway should improve its Customer Service.
60% of users say that they won't use Subway in the future for similar services or products.Recent recommendations regarding this business are as follows: "MAKE IT UP TO THE CUSTOMER", "Go to the Walmart location", "I work for subway", "Don’t use the app, don’t expect the coupons to be honored.", "Avoid this location.".
Most users ask Subway for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews











































Coupon
User's recommendation: Have them scan coupon before they make you sandwich!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Manager and employees at this location do not know how to treat customers & are very argumentative
- Nutritious alternative to fast food
- Great selection
- Customer service is severely lacking
Preferred solution: Apology
User's recommendation: Customer service may vary, employees may not be trained well
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOn line order wrong
Preferred solution: Full refund
User's recommendation: Don’t order online from this store.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint about purchase of #3 Monster sub
- Food tastes good if you get what you ask for
- Monster should live up to its name
Preferred solution: Full refund
User's recommendation: Watch when they make your sub to be sure you get what you requested
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint order
Preferred solution: Full refund
User's recommendation: Don't believe what they say
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint order
Still pending. I have not heard a thing since my complaint.
This order took place on 9/21/2023. Formal complaint and pics sent 9/22/2023. No contact to date.
- Was good but after this idk
- Poor customer sensitivity
Preferred solution: Price reduction
User's recommendation: go to jersey Mike's instead
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I want my refund
Preferred solution: Full refund
User's recommendation: don't use the subway app at all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Incorrect order from Subway Meridian Idaho location and they refused to replace my sandwich.
Preferred solution: Full refund
User's recommendation: Get a Mgr to replace the sandwich
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Camplainr
No reply
- Not good service and no respect for customers orders
Preferred solution: Full refund
User's recommendation: Do not order from here
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Their Website is full glitches/Bugs
- Really good food
- Website needs work
Preferred solution: Full refund
User's recommendation: Just order in person or through doordash until their website is optimized
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder made completely wrong
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Kids working Can't make a sandwich right or they just don't care
User's recommendation: Don't go through the drive thru it's pot luck on what you're going to get

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSupport service helplessness, refund problem
- Problem contacting support
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBusiness closure listed as 9:30, employees closing store at 9:00
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe website is big scam I try to ad points from my recipe to my account so many times and olso not responding for my @
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This is not the Subway website, in case you didn't notice.
Maybe if you did not act so "smart" and ask a stupid question she would not have reacted this way. I am not saying her behavior was acceptable, but looks like you started and only got you son to start filming when AFTER you did wrong.
He did nothing wrong. Driving up to the window when there is no one in line is what we do all the time. Have you heard of face-to-face interaction?
Did you not read the whole review little kid? The issue was asking a rude smart question such as "did you have a bad day?" :Do you know how to read.
Asking a stupid question is wrong and rude.
That is why the employee got mad. STUPID CHILD.
Idiots like this know phrase like "did you have a bad day" or "you must hate your job" are trigger phrases offered by those with little self esteem They try to build themselves by abusing "the help." Bad news is "the help" isn't taking it anymore. This mope is lucky that he was beaten, shot or deleted.
They don't know lol.