Subway

I placed an online order. I went in the store and gave the worker name for the order.

He told me to have a seat. Mind you there is no one else in the store but another worker. A couple then can in and then they started to get their order and fix their food. I asked if they were going to fix my order because I was there first.

He refused and said its no your pickup time yet. I said but I came in and was the only here you should have started my order. He started being argumentative and started talking in his language. I go here all the time and have never had an issue until that day.

If I could give a negative star I would.

Very bad service and needs to be addressed. Store ***

I am writing to file a complaint regarding an experience I had today at 13:38:09 at your Subway location.
Transaction #: -
Order ID #: LS3GBGRXZTLRMDB9
Store #: 41914-0
Address: 841 E Gannon Ave, Zebulon, NC 27597
I ordered a roast beef sub, and after receiving it, I noticed that the bread was moldy. I brought this to the attention of the only employee working at the time (a young Hispanic female with braces).

When I told her the bread was moldy, she stated that it was from the tray and then asked if I wanted the sandwich remade.
While I did appreciate the offer to remake the sandwich, I am very concerned that moldy bread was available and served in the first place. This is a serious food safety issue and could have made someone very sick. Additionally, the response I received did not reflect the level of concern I would expect for a situation involving moldy food.
I also want to note that the employee was quite rude from the start.

When we first arrived, I even questioned whether I should just go to the other location down the road, and I was met with attitude before I even ordered. After discovering the mold and the way the situation was handled, I felt uncomfortable and did not want to push the situation further in person because of the employees behavior.
I have photos of the moldy sandwich, a video of it, and a photo of the receipt documenting this incident.
I believe this situation needs to be addressed to ensure better food safety practices, proper stock rotation, and employee training so this does not happen to anyone else.
Thank you.

I am submitting a formal complaint regarding a serious food safety and dietary violation involving a Subway order from the Brockville location placed through Uber Eats.

I ordered a Piri Piri Ranch Chicken sub. My Uber Eats receipt clearly shows that I did not request bacon or any pork product, and there is no mention of bacon in the order.

After consuming a few bites, I discovered that bacon had been mixed inside the chicken portion of the sandwich.

The bacon was not visible on the surface and was hidden within the filling, making it impossible to detect before eating. Upon closer inspection, I confirmed multiple pieces of bacon mixed into the chicken.

This is a serious issue as I do not consume pork for religious/dietary reasons.

The presence of undeclared bacon represents a major violation of trust, food handling standards, and proper order preparation. It also raises concerns about cross-contamination and ingredient control at this location.

Following consumption of the sandwich, I experienced stomach discomfort, which adds further concern regarding food preparation and handling practices.

I have attached:

* Uber Eats receipt showing no bacon was ordered

* Photographic evidence showing bacon mixed inside the chicken

I request that this incident be formally investigated, including a review of:

* Food preparation procedures at this location

* Staff training regarding ingredient accuracy and dietary restrictions

* Cross-contamination controls and order verification processes

This matter is serious due to both dietary violation and potential food safety concerns, and I expect appropriate corrective action to prevent recurrence.

Order two subs from 944 Hard Road, # E, Webster Plaza, Webster, NY 14580, USA (BE5E7F-58) on 4/26 10:10 AM and from 1620 Penfield Rd, Rochester, NY 14625, USA (1FA4C0C9-BE) on 4/8/26 12:09 PM. The iPhone Subway app - after I submit my order from both locations - iPhone has the screen 'Thank you for your order!' - but the order # and ready by fields just do not fill in - just blink with dots rolling (forever)?

Thus, I am not sure the order went through! Via email - I do see my credit card was charged and do get a confirmation email from Subway of my order. At Hard Road - they were not aware of my order - had to go on the computer - confirm my order - then I had to wait for my order to be made. At Penfield - my order was ready.

These two are owned by different management. How do I correct my app to display the order number and ready time?

I am running iPhone 26.4 version on a 15 Plus. It appears Hard Road is doing something different than Penfield with their orders - since Penfield had my order ready - Webster did not.

I tried placing an online order at the Subway located at *** #40499-0. Every time I press place order, it would give me an error message about the card.

I tried another credit card, and the order went through. When I went to the counter, there were two orders: one on my card that indicated a problem and the second credit card I used. Needless to say, I have two sandwiches with the two different credit cards in the amount of $10.38. I looked, and there was no place to cancel the second order.

The receipt order number is B3C242**-** - $10.38 on the card with the problem.

I cannot give the second order number due to the fact that when I was leaving, the bag burst, and I was given a new bag; the cashier took the ripped bag with my receipt and threw it in the trash. I think I should be compensated; my intentions were to purchase only one sandwich.

Why do I always have trouble ordering online using the Subway app? I tried to order a couple of subs using the 699FL code.

I was able to order one sub but was unable to order a second one. Your app rejected all my credit cards and refused to accept my second sub order attempt. I picked up my one sub and paid the in-store price for my second. It was funny, but the store manager at the [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA] store told me that he had many complaints from other customers.

I asked him why he didn't complain to his management about the issue. He told me that contacting management was a waste of time because they never responded to any of his comments in the past. I have also complained to Subway before with no feedback from anyone.

Poorly run company that treats customers and owners with no respect.

[PERSON_NAME]

I just wasted 1 hour and 30 minutes of my *** life trying to order 3 subs from your site, ***, ***, ***. The *** online order will not accept a gift card.

This store in *** is the worst I've ever dealt with. I buy 3 to 10 subs a week, and this is ridiculous that I can't order on a gift card that was actually a gift. I'm thinking I should just throw this 50 dollar card away and start using Mr. Sub.

I got this card at Christmas and have not been able to use it for 6 months. I think that something or management is terribly wrong. How much a year do you lose on this BS?

This store won't even honour a 2 for 1 deal online. It's terrible.

The last 2 experiences that I have had with the Subway located at 3715 Broad Street in Loris, SC, have been horrible. I placed an order from the app.

Upon arrival, my order was just sitting on the printer, and they were serving everyone walking in. They were so slow that I watched 3 people walk out. They had 2 people serving and 1 lady standing at the cash register doing nothing. The lady fixing my sub, who had sores all over her body, left the line to walk to the cooler in the dining room to get an orange juice that was on my order.

While waiting, the lady restocking the toppings spilled a whole container on the floor, and they continued to walk over it. All of this was taking place while 7 people were in line plus me waiting. My app order took 35 minutes to get, as my children had to wait in the car on a school night. This was the same experience that I had the last time I visited this location.

I do not plan to ever go back. I am not one to send in complaints, but this location needs some serious improvements or should be shut down.

My experience today at store #34520-0 located at 22345 Hwy 28 St. Robert, Missouri 65584 was less than satisfactory.

I went to order 3 Pepper Ranch Chicken Prep Pack wraps. As I ordered, the assistant informed me they did not have any 'tomatoes' as listed due to not having received any from the distributor today. She also informed me that no additions of substitutions are allowed. I said, 'Well, okay, let's go without tomatoes then.' Further down the line, as she was assembling the wraps, I noticed the lettuce was nearly gone in the bin and didn't look fresh.

I asked for spinach instead and again was told upper management would not let any deviations take place, that they had to follow the listed ingredients only. I then said, 'Okay, but could you put banana peppers on the wraps since you don't have tomatoes?' Again she said no. At this point, I told both employees behind the counter this was absurd and I have never had this experience at any Subway ever. I informed them that I would contact the manager and the older woman said she was the manager and had to follow instructions from upper management.

I should have told them to keep the wraps at that point but decided to let it go until I got home and my wife and I started to eat the wraps. Bottom line, very poor to say the least. The dressing and/or water from the lettuce made the wraps very runny and taste watered down. The pickles were not crisp and mushy.

By far the poorest experience ever. I was stopping by this location regularly and others. Not anymore! I should not have paid the full price for the wraps given Subway did not have one of the listed ingredients.

This was not offered but charged full price of $11.97 plus tax for a total of $12.75.

I may just put this out there on social media for all to see how Subway treats its customers. Shame on you over pennies!