Subway

The Subway at 691 S Main St #130, Orange, CA 92868, is run by the rudest manager in the whole world, as well as an employee, Victoria, who is equally as rude. Not only does Victoria argue that the Supreme Meats sub cannot be purchased with a coupon (even though the sandwich IS NOT mentioned in the excluded section of the coupon AND CAN be scanned in when checking out) and will argue in front of the whole place when asking to switch out the pepperoni for salami as the pepperoni is too strong to me on a sandwich (that meat is overwhelming, it takes over the entire sandwich & it consumes most of the taste). If a customer asks to switch something out & picks the lowest meat option there is, what difference will 3 more slices make? Nada, zip, really not much at all. And the manager then acts like it's going to carve out a huge chunk of his wallet, claiming he is so knowledgeable about "25 years in the sandwich business" yada yada yada... My family's been serving restaurant food since the 40's. (Empire Diner in Manhattan, New York, that's been in film & TV, has amazing reviews) .Do a little bit more, make a customer happy and they bring in more customers. Treat a customer poorly, and they will retaliate and leave horrible reviews and contact corporate. Now yes, I did get a sandwich that day, as I was on my way to meet friends. I got one with peperoni. That's how I know I don't like it on the sandwich. I ate a sandwich that I wasn't fond of. I use coupons because I am a substitute teacher who scrapes by. I barely make a living wage, as subs are paid a pittance. I have to use coupons to pay for prepared meals. I left that day angry, so I do not have an receipt to show as proof of purchase. I wish I did. I had also woken up early, 6:45 am to speak with the manager as he gets there early. 7am early. This is a Subway that is open 24 hours of the day. Not knowing that the manager gets in 7am on the dot, I called a bit before 7am (I think like 6:50am) and whatever employee answered was even rude to me on the phone. So when 7:01am rolled around I called as I didn't want to leave the house, even though it was 3 blocks away from me. Then I called 4 more times, each time the manager ignored the call even though no one was in the shop. So I grudgingly got dressed and rove there, hoping the manager would understand what I went through with Victoria... that's when he also gave me attitude immediately and even told me the coupon was not meant for the Supreme Meats sandwich. So that's twice I had been treated poorly. Now in order to make a formal complaint I have to go back a third time into that horrible shop just to get a receipt so I can have a store number from the receipt \? That's not right, but I'll also got at it that way too, not just through pissed consumer. Managers and employees need to be trained better on how to treat a customer. It's not like I was acting like some entitled Karen. I was just using a coupon the way it was meant to be used and asking for a small adjustment due to the fact that peperoni is that strong of a meat it overtakes the flavors of the other meats, so I prefer to to eat it. So instead of paying for a sandwich with less meat, I try to equal out the meat. IF it is that big of a deal, I'll suck it up and have 2 more slices instead of 3 more slices to even the playing field if the 3 cent difference means that much when the slices are that thin in the scheme of things. Yes, when comparing the WHOLE entire cured meat sausage/log, the salami will cost more than the peperoni... but 3 slices? When the consumer is already paying what they are paying when they are buying fountain drinks. That's really where the franchisee is making their money even if they are barely making enough to make a profit (my brother was an owner of a Board and Brew, so YES, I know the behind the scenes of a sandwich shop! So please save me ANY lecture on the owners costs to run the business, buy the food, the supplies and pay the employees. That's why I know it's less of a deal to switch out 3 slices of meat for another. Now do you understand my anger?

We purchased a foot long #3 Monster sub at Subway location #13816-0 at 987 Hardy Road in Vinton, VA today and it was far from a Monster. We requested extra meat on the sub, but the meat was only about half what it should have been. The toppings were also sparse, with very little cheese though your menu states the cheese is to be doubled, and there was enough peppercorn ranch sauce for three subs. The photo of the Monster sub on your menu has at least twice the ingredients that we received and the photo doesn't include extra meat. We are extrmely disappointed and do not plan to return to Subway.

I ordered through their Website for Delivery to my address for $29 and I got an error code. 10 minutes later I got a confirmation from doordash that my order was placed, but for $19 instead of $29, My dasher got confirmed and arrived there to get told that there was no order placed at all, I talked to the dasher and told them to cancel since I couldn't cancel the order, another dasher gets confirmed and goes over to subway just to get told that there was no order. Subway Cancels my order and now I am -$29 with nothing to eat. Just order in-person I see constant complaining around their website and it definitely needs more work I don't tend to write reviews at all, but I haven't ate since 7 pm and now its 4 am and I am stuck with no food and meal. Thank you subway.

I walk into the store located at 3825 Richmond Hwy Unit B Alexandria, VA 22305 United States, 9/23 at 9:02pm. the store hours listed say it closes at 9:30pm. All the food had been removed and emptied. The employee working asked if I had an online order to which i answer no. I advised her of the hours that are shown and she says theyre closing early due to weather it was a few past 9, I understand employees wanting to leave early but if youre closing early, there should be a sign. In this case, the employee obviously just wanted to leave exactly at 9:30 hence the reason for saying they were closing early. The employees here always have a bad attitude however i continue to go bc it is the closest store nearby. I was refused service at this franchise when I arrived 30 minutes before the listed closing time. This is not okay. I didnt not catch the employees names but I will next time because its always the same employees with the same bad attitudes. Please train and educate the staff to follow the rules of the business because these things are illegal and unacceptable. Thank you!