Subway

I called three time to local store I dont feel like the gm wanted to help me it took two months to finally get any type of resolution. And it wasnt until I said something online on subway.com did I feel multiple issues where addressed.

And I dont know if she didnt understand what the three different times I was complaining about for poor service when asked to speak to management, or the three sub orders drone three different visits, and wasnt like it was every busy because far from it usually all my subs are great and service was only three out of the 6 times a month I eat subway over the period of two plus months just three times so I would say 15% of my visits in time gram. Well anyway she and I were able to talk I explained again what was the issue she apologized said she would send me cards in the mail, I reviewed two 6 inch extra at additional cost cards The time first was beginning of October or end of September. and I actually ended up getting charged twice basically for my order or double the amount that I shouldve gotten charged because of the special going on at that time and there is two foot-longs on that day so basically one foot-long wouldve been owed and we both missed each others phone calls. I called back but never received a call back from that call back then and and beginning of November Ish was black olives were put on my sub that I didnt order black olives on on a mobile order then the following week was cucumbers, were on my sub on a mobile order that werent on the order probably maybe due to new employee I would imagine because like I said, Id eat Subway probably six times a month and usually dont have any problems and I always go to the same store, but then when I reached out to the store the last time I asked for a supervisor I was given attitude over the phone, kind of by whoever answered the phone just told me a manager wasnt there.

I would have to call back in a couple days when they get back from vacation instead of like taking a name or number or anything, and then when I asked, what do you want to take my name and number down the girl kinda like give me a sigh and said hold on and I took my number down then one manager got back received a text message, but then I received a phone call and actual felt like somebody was trying to make mens at the issue I faced by stating all of the fault of orders and the service I received by calling to try to get resolved from the employee thats on subway.com was really the reason I felt like she contacted me to make her right but then she said shes gonna make right and send me a couple cards in the mail and I get 2 6 inch extras and additional cost cards sent to me for really 3 12inch pro item menu subs dont feel like was properly resolved. Some orders where on app some where in person but Ill give ya copies of account history

Purchased food through app on 01/05/2025. Uber Eats went to pick up our dinner and for some reason there was verbal altercation with staff member who claims to be Assistant Manager/Francisco.

I claimed i was not physically involved so just go ahead and refund my money.Money never refunded by Manager/Maggie (who finally decided to handle my call after advising Assistant Manager ti communicate ti me she was not in...I heard them talking to each other).

She advised me she would refund my money "whenever she felt like it" (so unprofessional) after i repeatedly asked for a confirmation on the time I should expect funds returned.

I need to speak to someone who can fix this problem immediately.

Store is in LaPorte Texas 77571 **** Fairmont Parkway W. Suite R

Also, an employer of Subway called the LaPorte police department just now because i called them to demand they refund my money for 2nd time since no refund has been made since transaction on 01/05/2025

Police officer called me about 20 minutes after the owner of Subway hung up on me she also tefused to refund my money ...

Officer advised me that according to employee, that I was harassing them and that I needed to stop calling and that I was not welcome to the store!

I told officers Garza that she really needed to go back and ask why they refuse to do refund because they are technically stealing my money and need to acknowledge they are more or less breaking the law AND they have falsely accused me of harassment.

We placed an order online under Courtney, order number 85056, at the Edward Decatur franchise. Unfortunately, no order arrived under 4154.

I am extremely unsatisfied with the customer service; they were very disrespectful when I called back to notify them that they had placed onions on my sandwiches, despite my allergy to onions. I expect my order to be replaced, or my money refunded. I am dejected with your customer service at the restaurant; they were negligent, disrespectful, and didn't listen to the customer's complaints. I told them that eating the sandwich could cause me to break out in hives due to severe onion allergy which could potentially be fatal.

I would need to use an EpiPen to counteract the effects of the onions due to my severe onion allergy. I am filing this complaint because I am unsatisfied with the sandwiches and with your customer service at the restaurant.

I expect to be compensated for the disregard of your staff, to have my money fully refunded, and for my sandwiches to be replaced due to the inconvenience and disrespect of your customer service. Thank you.

I ordered in the app, 2 sandwiches and nearly $30 on Sunday afternoon. I arrived to pick up and the employee told me she did not have everything needed to make the sandwiches properly.

She said to call back for her Manager's phone number if the sandwiches are unacceptable and I would get a full refund. After getting home, they truly were not acceptable, not even the proper bread to start. I called several times, no answer. Monday after work I stopped in and a different employee tried to refund me then said since it was the day before that I had to come back Tuesday (today) between 8am and 2pm to talk to Manager for the refund.

This employee also said that they all the time do not have what they need. Today I go in and was treated horribly. The manager said she had no order for "Jo" so I showed her my app that's says "Jo" and then the order. She said she doesn't refund and wrote down info from the order.

Then she said her people would never tell me I can get a refund. Well, both did. Now she says all she knows is I show up and say that the order was wrong. No, I called Sunday as directed, nobody answered.

I went in Monday and was told to come see the Manager. Then the manager said she knows for a fact they have everything so what was wrong. I started with the bread and she wanted to know what bread I got, I don't know, it was not the wheat I ordered. Before I could list other items missing, seems ridiculous, She said she has to check with the employees.

She asked if I know their names, I said no. Then I asked who was working Sunday 1210pm and she said she did not know, she was off Sunday. I said, you are the manager and you don't know who was working? She literally yelled at me saying she doesn't know their names, she has only been there 2 weeks.

Wow. Ok, I am a small business owner and would never treat someone like this. There were 2 other customers in the shop at this point when she yelled at me. I will not allow someone to treat me like this so I turned to walk out and she laughed.

I went back and she said she had to research it and talk to her employees. I asked who was working last night 7pm is and again she did not know. Then I asked how she would reach me once she did her research and she said, You walked away, and laughed again saying 'unbelievable ' like 5 times in a row. I was not going to be treated like this, yelled at, called a liar and completely embarrassed in front of others.

She started running her mouth more as I walked out. This is 100% unacceptable. I think her name tag said April. I am happy to speak to the franchise owner.

I want a refund, yes. 2 employees told me I should and could have the refund.

Your policy online states that I should get a refund. See attached.

I went into store #48524 to purchase four $25 gift cards. The promotion being offered states one free sub for every $25 in gift cards with a maximum of four subs.

The free sub coupon needs to be used by 1/31/2025. When I went in, I tried to purchase gift cards but was told only one free 6-inch sub was available no matter how many cards I bought, and I had to get the free sub at that moment. This was nothing close to what the sign in the store stated and not even close to what is on the website. It was a Saturday, so I thought I would try on a workday.

I ended up at a different Subway Saturday afternoon and inquired about the promotion. The employee at store #42209 let us know how it worked, and my friend ended up purchasing four cards for her nephews. She got a receipt for each gift card and then another receipt printed out for the free sub. Today (Monday) I went back to store #48524 to grab a sandwich and tried to purchase gift cards since I now knew how it worked.

I ordered my sandwich, went to get gift cards, and paid for my sandwich. I got my first gift card, and a receipt was printed...but no extra receipt. I asked about it, and was told only one free sub was available and I had to order it now. That is not what the promotion says.

It's not what is shown on the sign in the store and the website.

I believe the franchise owner is trying to scam customers and pocketing whatever funds were distributed for this promotion. I will be going to the store I was at on Saturday, buying gift cards, and boycotting store #48524.

I ordered on the app (delivery) and was expecting my order at 3:19pm today (11/27/24). I received a message indicating my DoorDash driver had delivered my food and sent a picture.

I went to the lobby to retrieve my order and it was not there. The receptionist told me that the driver took the picture and then left with my food as he apparently didnt know where to leave it.

I called DoorDash to get a refund on my $30 order but they told me I had to contact Subway directly because they are a third party in this order. I have spent the past hour trying to get in contact with someone at Subway rather than send messages like this because I would like this resolved rather than I get a message back a week later giving me restaurant credit instead of refunding the money back to my account.

For years, Subway was my go-to for a quick and satisfying meal. The sandwiches were once a feast for both the senses and the stomach heavily laden with fresh vegetables, quality meats, and generous portions of toppings.

The promise of a filling, balanced sandwich was what set Subway apart from other fast-food chains. However, in recent years, this experience has become a hollow shadow of its former self, transforming into a frustrating and disappointing ordeal that worsens with each passing year.

One of the most glaring issues lies in Subways coupon system, which has become a frustrating labyrinth of restrictions and ambiguities. What was once a simple and transparent process has devolved into a confusing and misleading exercise. Time and again, Ive found that the sandwich I want is excluded from the promotion, something that is never made clear when the deal is first presented.

This lack of transparency is frustrating, and all too often, I find myself walking out empty-handed because of it.

The quality of the sandwiches themselves has also taken a noticeable hit. When I bite into a Subway sandwich, I don't want to feel like Im eating something I could easily make at home. I dont want an overpriced, glorified piece of bread with a bit of sauce and a few vegetables thrown on top. I want a sandwich that is filled, one that closely resembles the image I see on the menu.

Yet today, the reality is far from that. The vegetables and meats are so scant that you can barely see them. From the side, all you notice is the bread, and that bread quickly becomes soggy. The promise of a hearty, satisfying sandwich has been replaced by a sparse, overpriced meal that feels more like an afterthought than a carefully crafted dish.

In my opinion, the leadership at Subway has missed the mark in understanding the reasons behind their declining sales.

They seem to believe the downturn is due to strong competition and decline in sales, but the truth is far more apparent. If Subway were to return to its roots, offering generous portions, quality ingredients, and a sandwich that reflects the images they promote, their competition wouldn't seem nearly as appealing. The real issue isnt the competition; it is Subways internal choices to skimp on quality and value, leaving customers frustrated and looking elsewhere.

The old saying, You pinch pennies, you lose dollars, couldnt be more fitting here. Subways focus on saving costs by skimping on ingredients, charging for extras, and reducing portion sizes may seem like a way to save money, but its ultimately harming the brand.

This short-sighted approach risks alienating customers who once valued Subway for its quality and generosity. It is quite literally what made them stand out. When consumers leave pissed, feeling like the owner of the store is cheaping out in the clients, they seldom want to return. All they can remember is what the restaurant used to be.

Instead of focusing on long-term customer satisfaction, Subway seems fixated on immediate savings that only serve to drive loyal customers away.

Subway has become a shell of its former self.

Once known for its hearty, filling sandwiches, it now offers what feels like an overpriced, soggy piece of bread. Until Subway returns to the values that made it a beloved option offering generous portions, quality ingredients, and transparency, it will continue to lose its loyal customers to competitors who truly understand what it means to provide good value and a satisfying experience.

I received an email from Subway early this evening confirming an order for me in Spokane Wa, as I sat reading this email on my pc here at home in Texas...haven't ordered from Subway online for over two plus years...then suddenly I received a text message from my bank confirming the charge on my checking account debit card.Subway has been compromised and I deleted my card info on Subway acct, however I also want to be reimbursed by Subway, as I contacted the bank card security, suspended the card so no more charges can be made, but now I will have to call my bank on a friday morn, then wait "7-10 business days" for a replacement, all while unable to access my money, the bank being over 90 miles from home, I have copies of this transaction and the guest email that was added to my account, I want to be reimbursed and this made right, as my data and privacy has now been compromised.

Re ordered online 2 sandwiches.. entered flbogo code which is valid today 10.4.24

When order went through it only showed that I purchased 1 sandwich.

Tried to call restaraunt, they did not answer..

tried calling 7x.

Went to restaraunt at 240 w. East ave. Chico, ca.

She ridiculed me saying that they have not gotten a phone call all night.

I pointed to the place where the phone should be and it was just a jumble of wires... and then called the number in front of her..

of course it did not ring... there was no phone...

Then she said, well show me your receipt again.. so I did...she said yeah it only shows 1... you have to refund it online and reorder.

I told her i tried but it wasnt an option... she basically laughed and with a condescending attitude said there is nothing i can do to help.. she would not refund..she would not make another sandwich... didn't care that the phone didn't work...and thought it was funny..

so i took a picture of the "phone wires" and left with 1/2 an order...

Tried to find a place on subway.com and app to leave feedback and could not... maybe i will get an email asking me to review... we will see... restarauntat 240 w.

East ave in chico has some really bad things going on

If you try and call subway they say to visit their website then click contact us at the bottom of the page.. it doesn't exist.