
Subway
Subway Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Subway has 1.7 star rating based on 4283 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Subway to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, Great food.
Cons: Customer service, Bad customer service, Bad service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Subway has 1.7 star rating based on 4283 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Subway to a friend or colleague.
- Rating Distribution
Pros: Good food, Food, Great food.
Cons: Customer service, Bad customer service, Bad service.55% of users think that Subway should improve its Customer Service.
53% of users say that they won't use Subway in the future for similar services or products.Recent recommendations regarding this business are as follows: "Make your sandwiches at home", "Re think before going to subway", "This SUBWAY needs to accept ALL the coupons in the ad.", "Go to a different franchise", "Hire more staff".
Most users ask Subway for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This is the worst company I have ever seen

You cant talk to anyone no matter why these franchises do what they want to the customer and get away with it my name is Carol and my email is frank 2528@***.net and I was chatting with pearl and she sent me to join I wouldnt join this company if my life depended on it
.
- This is the worst company i have ever seen
Preferred solution: A reason why you send coupons and can’t use them only on what the franchise tells you what they allow you get and it’s only 4 or 5 things
User's recommendation: Go somewhere else this company is terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Subway customer service is unresponsive
There no longer seems to be a direct customer service line where you can speak with a representative. You get an automated system only with no real ability to voice your concerns.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Worker
I was in the restaurant and when I walked in the worker was already very agitated and was very rude she began to make my sandwich and continued to have an attitude after she toasted my sandwich I realized she was making a 12 inch I told her nicely I wanted a 6 inch not a 12 she said you said you wanted a 12 I said no I didnt she began to call me out of my name *** you said you wanted a 12 this is a *** 12 she was spitting all over the sandwich so I told her to get somebody else to make it she picked up the sandwich and threw it at me and walked away cursing at me the man that claims he was the manger walked up and asked me what type of sandwich I wanted he didnt apologize for her behavior or bring Any type of urgency to the situation he acted as if it was nothing and kept telling me I could get my sandwich re made or leave over and over he did not correct her what so ever or anything he just told her to go outside at this point I am feeling super disrespectful so were just going back and forth the worker proceeded to follow me outside to the car to put her hands on me and kept calling me out my name the manger still didnt take any thing seriously he tried to get her but in my opinion that just was enough the overall experience was terrible and I plan to get the police and my lawyer involved I was by myself and I felt very unsafe this incident happened in 3/20/2025 at the location in royal oak 1307 E 11 mile rd at about 5 oclock in the afternoon I was just leaving work and wanted one of my favorite sandwichs but instead I got rudeness and assaulted with a sandwich which is very unreal and unprofessional and Ive worked in costumer service for over 5 years and Ive never seen anything like this in my life very nasty and very rude the worker also looked like she was on something
User's recommendation: DONT GO HERE
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Replace incorrect orders
I called three time to local store I dont feel like the gm wanted to help me it took two months to finally get any type of resolution. And it wasnt until I said something online on subway.com did I feel multiple issues where addressed.
And I dont know if she didnt understand what the three different times I was complaining about for poor service when asked to speak to management, or the three sub orders drone three different visits, and wasnt like it was every busy because far from it usually all my subs are great and service was only three out of the 6 times a month I eat subway over the period of two plus months just three times so I would say 15% of my visits in time gram. Well anyway she and I were able to talk I explained again what was the issue she apologized said she would send me cards in the mail, I reviewed two 6 inch extra at additional cost cards The time first was beginning of October or end of September. and I actually ended up getting charged twice basically for my order or double the amount that I shouldve gotten charged because of the special going on at that time and there is two foot-longs on that day so basically one foot-long wouldve been owed and we both missed each others phone calls. I called back but never received a call back from that call back then and and beginning of November Ish was black olives were put on my sub that I didnt order black olives on on a mobile order then the following week was cucumbers, were on my sub on a mobile order that werent on the order probably maybe due to new employee I would imagine because like I said, Id eat Subway probably six times a month and usually dont have any problems and I always go to the same store, but then when I reached out to the store the last time I asked for a supervisor I was given attitude over the phone, kind of by whoever answered the phone just told me a manager wasnt there.
I would have to call back in a couple days when they get back from vacation instead of like taking a name or number or anything, and then when I asked, what do you want to take my name and number down the girl kinda like give me a sigh and said hold on and I took my number down then one manager got back received a text message, but then I received a phone call and actual felt like somebody was trying to make mens at the issue I faced by stating all of the fault of orders and the service I received by calling to try to get resolved from the employee thats on subway.com was really the reason I felt like she contacted me to make her right but then she said shes gonna make right and send me a couple cards in the mail and I get 2 6 inch extras and additional cost cards sent to me for really 3 12inch pro item menu subs dont feel like was properly resolved. Some orders where on app some where in person but Ill give ya copies of account history
- Fresh and made to order
- Mobile order room for human error
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney not refunded by Manager/Maggie by refusal
Purchased food through app on 01/05/2025. Uber Eats went to pick up our dinner and for some reason there was verbal altercation with staff member who claims to be Assistant Manager/Francisco.
I claimed i was not physically involved so just go ahead and refund my money.Money never refunded by Manager/Maggie (who finally decided to handle my call after advising Assistant Manager ti communicate ti me she was not in...I heard them talking to each other).
She advised me she would refund my money "whenever she felt like it" (so unprofessional) after i repeatedly asked for a confirmation on the time I should expect funds returned.
I need to speak to someone who can fix this problem immediately.
Store is in LaPorte Texas 77571 **** Fairmont Parkway W. Suite R
Also, an employer of Subway called the LaPorte police department just now because i called them to demand they refund my money for 2nd time since no refund has been made since transaction on 01/05/2025
Police officer called me about 20 minutes after the owner of Subway hung up on me she also tefused to refund my money ...
Officer advised me that according to employee, that I was harassing them and that I needed to stop calling and that I was not welcome to the store!
I told officers Garza that she really needed to go back and ask why they refuse to do refund because they are technically stealing my money and need to acknowledge they are more or less breaking the law AND they have falsely accused me of harassment.
Preferred solution: Full refund
User's recommendation: Terrible communication with Manager/Maggie, Assistant Manager/Francisco AND owner i spoke with briefly who refused to give me her name. I advise to never take a chance at this particular Subway unless you're not worried about being stolen from
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Verified Reviewer |Don't take subway coupons
I went to Subway yesterday, April 12, 2025, and I had a coupon I wanted to use for a $6.99 footlong sub. The manager said I could not use it, that Subway doesn't accept coupons anymore.
That does not make sense because the coupons came in the mail.
Plus, there was no sign on the door of Subway stating no coupons accepted. That is not good business practice; that can cause Subway to lose business in the long run.
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Verified Reviewer |Dissatisfied with how general manager made my food not the Way I wanted
I get a foot long #16 I only put on onions so I say extra onions and she only put 6 pieces of onion on foot long I said extra she says that is extra I'm like I only add onions I need some flavor she said add something else I said I don't like anything else I'm no longer going to subway I'm done it was dry and nasty I said where's the other lady that said I can where I don't add anything else she's no longer here with pissy attitude she was a *** said she's general manager well she sucks at her job for sure and I will be contacting head corporate of subway to let them know about her!!!
User's recommendation: DON'T go to Fairfield subway or any subway if you want extra cause their poor and even though we pay they won't make it the way you want
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |App doesn't take credit /debit card for payment
No assistance whatsoever... None.
The app won't take any debit or credit cards and only says pin # or card no not correct when it surely is as I've tried many many times.
I've ensured my debit card is valid and bank has on and able to use via bank.
The card # and pin is correct but won't go thru. Tried updating the App then even turning my phone power off then back on with the updated App and always same results.
User's recommendation: Idk the App is not working well for taking online orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund Requested
Placed an order for delivery from store #3526, order #04FF5339-8E. Both sandwiches arrived a mess and incorrect.
The Italiano looked and tasted as if it was drenched in vinegar, while the Veggie Delite had no tomato, cucumber, or mayo. Truly disappointing for $11; couldn't even get an employee to answer the phone.
- Fast delivery
- Cookie was fresh
- Missing ingredients
- Unresponsive staff
Preferred solution: Full refund
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Verified Reviewer |GARBAGE FOOD!!!
Been eating subway for years.My regular location app was not working so I tried a new location.SPENCER STREET MANCHESTER CT. Ordered footlong sweet teriyaki chicken.
2 tiny scrapso f chicken.
soggy bread
old vegts
no sauce
ONLY 11 INCHES
UNEDIBLE FOOD!!!
NO CONTACT #
I HAVE NEVER EATEN A WORSE GRINDER IN MY 60 YEARS OF LIFE.
I could tell something was wrong when I picked it up by the weight...
IT felt like it was loaded with feathers instead of food.
That's when I should of opened inspected & returned. I called after numerous times & finally they answered & hung up on me.SELING CRAP LIKE THIS SHOULD BE ILLEGAL!!!
- Unedible food
Preferred solution: Full refund
User's recommendation: STAY AWAY!!!!

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Personal allergy to onions and requested for no onions to be on sub very poor and un precessional customer service at restaurant
We placed an order online under Courtney, order number 85056, at the Edward Decatur franchise. Unfortunately, no order arrived under 4154.
I am extremely unsatisfied with the customer service; they were very disrespectful when I called back to notify them that they had placed onions on my sandwiches, despite my allergy to onions. I expect my order to be replaced, or my money refunded. I am dejected with your customer service at the restaurant; they were negligent, disrespectful, and didn't listen to the customer's complaints. I told them that eating the sandwich could cause me to break out in hives due to severe onion allergy which could potentially be fatal.
I would need to use an EpiPen to counteract the effects of the onions due to my severe onion allergy. I am filing this complaint because I am unsatisfied with the sandwiches and with your customer service at the restaurant.
I expect to be compensated for the disregard of your staff, to have my money fully refunded, and for my sandwiches to be replaced due to the inconvenience and disrespect of your customer service. Thank you.
User's recommendation: Don't order online order in person make sure your sandwich is made to your liking do not ever call the restaurant because you'll get a disrespectful response irregard of their staff customer supposed to be always right but in this case I'm not right she's right or so she thinks she's right
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Verified Reviewer |$25 gift card wouldn't work.
I received a $25 gift card from Miracle Ear, and it didn't work. I ordered the subs and had to pay cash for them.
The worker was rude, and the subs sucked! The bread was stale, and there was barely anything on it.
Why has Subway gone so downhill? I used to love it.
User's recommendation: Don't go to Subway!
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Verified Reviewer |Worker not following right process refuse to give me back my money
Gave a coupon that say you can add on 1addition sandwich the boy going to tell me that's for veggies but veggies is free and would not give me my refund ask for corporate phone number he said they don't have a corporate every restaurant have a corporate I was coming to that subway for years never had to go through this but want to back again young kids who just worry about what time the girl gets off you need to only hire people with respect for your customers Hubbard,, Ohio Liberty Street the customer is usually right, and I am Minister sent a lot of people to that location but after that you will lose a lot of customers thank you
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Verified ReviewerStore was rode
Store employee never gave us the steak and cheese sub and even went to call the police on us when we pointed this out to him
Preferred solution: Full refund
User's recommendation: Don't go there
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Verified Buyer |Order was wrong and manager could not correct it nor could she get a hold of anybody to help her
I ordered two foot-long sandwiches for $12.99. It was their special.
I placed my order through the app somehow the app got a glitch in it to where it only sent an order for one sandwich and charge me $14 for it. Man didnt know what to do. She tried to call the corporate number that they given her to call, but it was an available did not work.
She could not tell me who to get a hold of nor would she correct it after seeing my email stating I got two sandwiches if you cannot give your customers a phone number to call when a problem arises then you need to get rid of the app and you also need to hire a manager for your stores who actually know how to manage not just some one off the street. it is uncalled for I still have not heard back from Subway after putting in a request to correct this I highly doubt that I order from SUBWAY again nor recommend anybody else to
- Online order
- Love their food we eat there often
- Frustrating not getting a live customer service person ever
- Quality of online orders poor
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Manager yelled at me
Not able to reach anyone. Clearly they do not care how their store managers treat paying customers.
She said to call back for her Manager's phone number if the sandwiches are unacceptable and I would get a full refund. After getting home, they truly were not acceptable, not even the proper bread to start. I called several times, no answer. Monday after work I stopped in and a different employee tried to refund me then said since it was the day before that I had to come back Tuesday (today) between 8am and 2pm to talk to Manager for the refund.
This employee also said that they all the time do not have what they need. Today I go in and was treated horribly. The manager said she had no order for "Jo" so I showed her my app that's says "Jo" and then the order. She said she doesn't refund and wrote down info from the order.
Then she said her people would never tell me I can get a refund. Well, both did. Now she says all she knows is I show up and say that the order was wrong. No, I called Sunday as directed, nobody answered.
I went in Monday and was told to come see the Manager. Then the manager said she knows for a fact they have everything so what was wrong. I started with the bread and she wanted to know what bread I got, I don't know, it was not the wheat I ordered. Before I could list other items missing, seems ridiculous, She said she has to check with the employees.
She asked if I know their names, I said no. Then I asked who was working Sunday 1210pm and she said she did not know, she was off Sunday. I said, you are the manager and you don't know who was working? She literally yelled at me saying she doesn't know their names, she has only been there 2 weeks.
Wow. Ok, I am a small business owner and would never treat someone like this. There were 2 other customers in the shop at this point when she yelled at me. I will not allow someone to treat me like this so I turned to walk out and she laughed.
I went back and she said she had to research it and talk to her employees. I asked who was working last night 7pm is and again she did not know. Then I asked how she would reach me once she did her research and she said, You walked away, and laughed again saying 'unbelievable ' like 5 times in a row. I was not going to be treated like this, yelled at, called a liar and completely embarrassed in front of others.
She started running her mouth more as I walked out. This is 100% unacceptable. I think her name tag said April. I am happy to speak to the franchise owner.
I want a refund, yes. 2 employees told me I should and could have the refund.
Your policy online states that I should get a refund. See attached.
Preferred solution: Full refund
User's recommendation: Save your money
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Verified ReviewerFree Nachos Promotion on 4/10 with purchase of Footlong Sub
Hi folks! Yet again, another issue with the location in Tampa, FL (Sheldon Road).
Today's offer (per your website) was for a free nachos order with the purchase of a footlong sub for Rewards members. Your store located at 11201 Sheldon Road, Tampa, FL, did not know this promotion existed, nor would the manager honor the promotion. The manager claimed she could not override in her system (claims no system key on her register). We produced a picture from your website of the details, and she still denied our order.
We will not return to this location and will postpone future orders with any Subway locations in the meantime. Discretionary dollars are tight in today's economy, so we will spend those funds elsewhere.
Thank you.
Michelle Sutton
Preferred solution: Full refund
User's recommendation: Avoid
About
Subway is a large privately held chain of fast food restaurant franchise. It is wholly owned and operated by Doctor’s Associates, Inc. The company was founded by Fred DeLuka and Peter Buck in August 1965. Its headquarters is based in Milford, Connecticut, United States. Subway
menu includes primarily submarine sandwiches, salads, breads, toppings, and drinks. There is also kids menu. Subway provides catering services. Catering menu includes Giant Subs, Sandwich Platters, and desserts. There are more than 40000 Subway restaurants in 112 countries all over the world. Customer service is provided by phone and by e-mail during normal business hours. There 5 subway regional centers in Miami, Singapore, Brisbane, and Beirut

Subway is ranked 129 out of 489 in Fast Food category
USA, UK
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With such terrible English, I wonder if you are on something?