Subway

I was in the restaurant and when I walked in the worker was already very agitated and was very rude she began to make my sandwich and continued to have an attitude after she toasted my sandwich I realized she was making a 12 inch I told her nicely I wanted a 6 inch not a 12 she said you said you wanted a 12 I said no I didnt she began to call me out of my name *** you said you wanted a 12 this is a *** 12 she was spitting all over the sandwich so I told her to get somebody else to make it she picked up the sandwich and threw it at me and walked away cursing at me the man that claims he was the manger walked up and asked me what type of sandwich I wanted he didnt apologize for her behavior or bring Any type of urgency to the situation he acted as if it was nothing and kept telling me I could get my sandwich re made or leave over and over he did not correct her what so ever or anything he just told her to go outside at this point I am feeling super disrespectful so were just going back and forth the worker proceeded to follow me outside to the car to put her hands on me and kept calling me out my name the manger still didnt take any thing seriously he tried to get her but in my opinion that just was enough the overall experience was terrible and I plan to get the police and my lawyer involved I was by myself and I felt very unsafe this incident happened in 3/20/2025 at the location in royal oak 1307 E 11 mile rd at about 5 oclock in the afternoon I was just leaving work and wanted one of my favorite sandwichs but instead I got rudeness and assaulted with a sandwich which is very unreal and unprofessional and Ive worked in costumer service for over 5 years and Ive never seen anything like this in my life very nasty and very rude the worker also looked like she was on something

I called three time to local store I dont feel like the gm wanted to help me it took two months to finally get any type of resolution. And it wasnt until I said something online on subway.com did I feel multiple issues where addressed.

And I dont know if she didnt understand what the three different times I was complaining about for poor service when asked to speak to management, or the three sub orders drone three different visits, and wasnt like it was every busy because far from it usually all my subs are great and service was only three out of the 6 times a month I eat subway over the period of two plus months just three times so I would say 15% of my visits in time gram. Well anyway she and I were able to talk I explained again what was the issue she apologized said she would send me cards in the mail, I reviewed two 6 inch extra at additional cost cards The time first was beginning of October or end of September. and I actually ended up getting charged twice basically for my order or double the amount that I shouldve gotten charged because of the special going on at that time and there is two foot-longs on that day so basically one foot-long wouldve been owed and we both missed each others phone calls. I called back but never received a call back from that call back then and and beginning of November Ish was black olives were put on my sub that I didnt order black olives on on a mobile order then the following week was cucumbers, were on my sub on a mobile order that werent on the order probably maybe due to new employee I would imagine because like I said, Id eat Subway probably six times a month and usually dont have any problems and I always go to the same store, but then when I reached out to the store the last time I asked for a supervisor I was given attitude over the phone, kind of by whoever answered the phone just told me a manager wasnt there.

I would have to call back in a couple days when they get back from vacation instead of like taking a name or number or anything, and then when I asked, what do you want to take my name and number down the girl kinda like give me a sigh and said hold on and I took my number down then one manager got back received a text message, but then I received a phone call and actual felt like somebody was trying to make mens at the issue I faced by stating all of the fault of orders and the service I received by calling to try to get resolved from the employee thats on subway.com was really the reason I felt like she contacted me to make her right but then she said shes gonna make right and send me a couple cards in the mail and I get 2 6 inch extras and additional cost cards sent to me for really 3 12inch pro item menu subs dont feel like was properly resolved. Some orders where on app some where in person but Ill give ya copies of account history

Purchased food through app on 01/05/2025. Uber Eats went to pick up our dinner and for some reason there was verbal altercation with staff member who claims to be Assistant Manager/Francisco.

I claimed i was not physically involved so just go ahead and refund my money.Money never refunded by Manager/Maggie (who finally decided to handle my call after advising Assistant Manager ti communicate ti me she was not in...I heard them talking to each other).

She advised me she would refund my money "whenever she felt like it" (so unprofessional) after i repeatedly asked for a confirmation on the time I should expect funds returned.

I need to speak to someone who can fix this problem immediately.

Store is in LaPorte Texas 77571 **** Fairmont Parkway W. Suite R

Also, an employer of Subway called the LaPorte police department just now because i called them to demand they refund my money for 2nd time since no refund has been made since transaction on 01/05/2025

Police officer called me about 20 minutes after the owner of Subway hung up on me she also tefused to refund my money ...

Officer advised me that according to employee, that I was harassing them and that I needed to stop calling and that I was not welcome to the store!

I told officers Garza that she really needed to go back and ask why they refuse to do refund because they are technically stealing my money and need to acknowledge they are more or less breaking the law AND they have falsely accused me of harassment.

Been eating subway for years.My regular location app was not working so I tried a new location.SPENCER STREET MANCHESTER CT. Ordered footlong sweet teriyaki chicken.

2 tiny scrapso f chicken.

soggy bread

old vegts

no sauce

ONLY 11 INCHES

UNEDIBLE FOOD!!!

NO CONTACT #

I HAVE NEVER EATEN A WORSE GRINDER IN MY 60 YEARS OF LIFE.

I could tell something was wrong when I picked it up by the weight...

IT felt like it was loaded with feathers instead of food.

That's when I should of opened inspected & returned. I called after numerous times & finally they answered & hung up on me.SELING CRAP LIKE THIS SHOULD BE ILLEGAL!!!

We placed an order online under Courtney, order number 85056, at the Edward Decatur franchise. Unfortunately, no order arrived under 4154.

I am extremely unsatisfied with the customer service; they were very disrespectful when I called back to notify them that they had placed onions on my sandwiches, despite my allergy to onions. I expect my order to be replaced, or my money refunded. I am dejected with your customer service at the restaurant; they were negligent, disrespectful, and didn't listen to the customer's complaints. I told them that eating the sandwich could cause me to break out in hives due to severe onion allergy which could potentially be fatal.

I would need to use an EpiPen to counteract the effects of the onions due to my severe onion allergy. I am filing this complaint because I am unsatisfied with the sandwiches and with your customer service at the restaurant.

I expect to be compensated for the disregard of your staff, to have my money fully refunded, and for my sandwiches to be replaced due to the inconvenience and disrespect of your customer service. Thank you.

Gave a coupon that say you can add on 1addition sandwich the boy going to tell me that's for veggies but veggies is free and would not give me my refund ask for corporate phone number he said they don't have a corporate every restaurant have a corporate I was coming to that subway for years never had to go through this but want to back again young kids who just worry about what time the girl gets off you need to only hire people with respect for your customers Hubbard,, Ohio Liberty Street the customer is usually right, and I am Minister sent a lot of people to that location but after that you will lose a lot of customers thank you

I ordered two foot-long sandwiches for $12.99. It was their special.

I placed my order through the app somehow the app got a glitch in it to where it only sent an order for one sandwich and charge me $14 for it. Man didnt know what to do. She tried to call the corporate number that they given her to call, but it was an available did not work.

She could not tell me who to get a hold of nor would she correct it after seeing my email stating I got two sandwiches if you cannot give your customers a phone number to call when a problem arises then you need to get rid of the app and you also need to hire a manager for your stores who actually know how to manage not just some one off the street. it is uncalled for I still have not heard back from Subway after putting in a request to correct this I highly doubt that I order from SUBWAY again nor recommend anybody else to

I ordered in the app, 2 sandwiches and nearly $30 on Sunday afternoon. I arrived to pick up and the employee told me she did not have everything needed to make the sandwiches properly.

She said to call back for her Manager's phone number if the sandwiches are unacceptable and I would get a full refund. After getting home, they truly were not acceptable, not even the proper bread to start. I called several times, no answer. Monday after work I stopped in and a different employee tried to refund me then said since it was the day before that I had to come back Tuesday (today) between 8am and 2pm to talk to Manager for the refund.

This employee also said that they all the time do not have what they need. Today I go in and was treated horribly. The manager said she had no order for "Jo" so I showed her my app that's says "Jo" and then the order. She said she doesn't refund and wrote down info from the order.

Then she said her people would never tell me I can get a refund. Well, both did. Now she says all she knows is I show up and say that the order was wrong. No, I called Sunday as directed, nobody answered.

I went in Monday and was told to come see the Manager. Then the manager said she knows for a fact they have everything so what was wrong. I started with the bread and she wanted to know what bread I got, I don't know, it was not the wheat I ordered. Before I could list other items missing, seems ridiculous, She said she has to check with the employees.

She asked if I know their names, I said no. Then I asked who was working Sunday 1210pm and she said she did not know, she was off Sunday. I said, you are the manager and you don't know who was working? She literally yelled at me saying she doesn't know their names, she has only been there 2 weeks.

Wow. Ok, I am a small business owner and would never treat someone like this. There were 2 other customers in the shop at this point when she yelled at me. I will not allow someone to treat me like this so I turned to walk out and she laughed.

I went back and she said she had to research it and talk to her employees. I asked who was working last night 7pm is and again she did not know. Then I asked how she would reach me once she did her research and she said, You walked away, and laughed again saying 'unbelievable ' like 5 times in a row. I was not going to be treated like this, yelled at, called a liar and completely embarrassed in front of others.

She started running her mouth more as I walked out. This is 100% unacceptable. I think her name tag said April. I am happy to speak to the franchise owner.

I want a refund, yes. 2 employees told me I should and could have the refund.

Your policy online states that I should get a refund. See attached.

Hi folks! Yet again, another issue with the location in Tampa, FL (Sheldon Road).

Today's offer (per your website) was for a free nachos order with the purchase of a footlong sub for Rewards members. Your store located at 11201 Sheldon Road, Tampa, FL, did not know this promotion existed, nor would the manager honor the promotion. The manager claimed she could not override in her system (claims no system key on her register). We produced a picture from your website of the details, and she still denied our order.

We will not return to this location and will postpone future orders with any Subway locations in the meantime. Discretionary dollars are tight in today's economy, so we will spend those funds elsewhere.

Thank you.

Michelle Sutton