Subway

I ordered in the app, 2 sandwiches and nearly $30 on Sunday afternoon. I arrived to pick up and the employee told me she did not have everything needed to make the sandwiches properly.

She said to call back for her Manager's phone number if the sandwiches are unacceptable and I would get a full refund. After getting home, they truly were not acceptable, not even the proper bread to start. I called several times, no answer. Monday after work I stopped in and a different employee tried to refund me then said since it was the day before that I had to come back Tuesday (today) between 8am and 2pm to talk to Manager for the refund.

This employee also said that they all the time do not have what they need. Today I go in and was treated horribly. The manager said she had no order for "Jo" so I showed her my app that's says "Jo" and then the order. She said she doesn't refund and wrote down info from the order.

Then she said her people would never tell me I can get a refund. Well, both did. Now she says all she knows is I show up and say that the order was wrong. No, I called Sunday as directed, nobody answered.

I went in Monday and was told to come see the Manager. Then the manager said she knows for a fact they have everything so what was wrong. I started with the bread and she wanted to know what bread I got, I don't know, it was not the wheat I ordered. Before I could list other items missing, seems ridiculous, She said she has to check with the employees.

She asked if I know their names, I said no. Then I asked who was working Sunday 1210pm and she said she did not know, she was off Sunday. I said, you are the manager and you don't know who was working? She literally yelled at me saying she doesn't know their names, she has only been there 2 weeks.

Wow. Ok, I am a small business owner and would never treat someone like this. There were 2 other customers in the shop at this point when she yelled at me. I will not allow someone to treat me like this so I turned to walk out and she laughed.

I went back and she said she had to research it and talk to her employees. I asked who was working last night 7pm is and again she did not know. Then I asked how she would reach me once she did her research and she said, You walked away, and laughed again saying 'unbelievable ' like 5 times in a row. I was not going to be treated like this, yelled at, called a liar and completely embarrassed in front of others.

She started running her mouth more as I walked out. This is 100% unacceptable. I think her name tag said April. I am happy to speak to the franchise owner.

I want a refund, yes. 2 employees told me I should and could have the refund.

Your policy online states that I should get a refund. See attached.

I ordered on the app (delivery) and was expecting my order at 3:19pm today (11/27/24). I received a message indicating my DoorDash driver had delivered my food and sent a picture.

I went to the lobby to retrieve my order and it was not there. The receptionist told me that the driver took the picture and then left with my food as he apparently didnt know where to leave it.

I called DoorDash to get a refund on my $30 order but they told me I had to contact Subway directly because they are a third party in this order. I have spent the past hour trying to get in contact with someone at Subway rather than send messages like this because I would like this resolved rather than I get a message back a week later giving me restaurant credit instead of refunding the money back to my account.

We placed an order online under Courtney, order number 85056, at the Edward Decatur franchise. Unfortunately, no order arrived under 4154.

I am extremely unsatisfied with the customer service; they were very disrespectful when I called back to notify them that they had placed onions on my sandwiches, despite my allergy to onions. I expect my order to be replaced, or my money refunded. I am dejected with your customer service at the restaurant; they were negligent, disrespectful, and didn't listen to the customer's complaints. I told them that eating the sandwich could cause me to break out in hives due to severe onion allergy which could potentially be fatal.

I would need to use an EpiPen to counteract the effects of the onions due to my severe onion allergy. I am filing this complaint because I am unsatisfied with the sandwiches and with your customer service at the restaurant.

I expect to be compensated for the disregard of your staff, to have my money fully refunded, and for my sandwiches to be replaced due to the inconvenience and disrespect of your customer service. Thank you.

For years, Subway was my go-to for a quick and satisfying meal. The sandwiches were once a feast for both the senses and the stomach heavily laden with fresh vegetables, quality meats, and generous portions of toppings.

The promise of a filling, balanced sandwich was what set Subway apart from other fast-food chains. However, in recent years, this experience has become a hollow shadow of its former self, transforming into a frustrating and disappointing ordeal that worsens with each passing year.

One of the most glaring issues lies in Subways coupon system, which has become a frustrating labyrinth of restrictions and ambiguities. What was once a simple and transparent process has devolved into a confusing and misleading exercise. Time and again, Ive found that the sandwich I want is excluded from the promotion, something that is never made clear when the deal is first presented.

This lack of transparency is frustrating, and all too often, I find myself walking out empty-handed because of it.

The quality of the sandwiches themselves has also taken a noticeable hit. When I bite into a Subway sandwich, I don't want to feel like Im eating something I could easily make at home. I dont want an overpriced, glorified piece of bread with a bit of sauce and a few vegetables thrown on top. I want a sandwich that is filled, one that closely resembles the image I see on the menu.

Yet today, the reality is far from that. The vegetables and meats are so scant that you can barely see them. From the side, all you notice is the bread, and that bread quickly becomes soggy. The promise of a hearty, satisfying sandwich has been replaced by a sparse, overpriced meal that feels more like an afterthought than a carefully crafted dish.

In my opinion, the leadership at Subway has missed the mark in understanding the reasons behind their declining sales.

They seem to believe the downturn is due to strong competition and decline in sales, but the truth is far more apparent. If Subway were to return to its roots, offering generous portions, quality ingredients, and a sandwich that reflects the images they promote, their competition wouldn't seem nearly as appealing. The real issue isnt the competition; it is Subways internal choices to skimp on quality and value, leaving customers frustrated and looking elsewhere.

The old saying, You pinch pennies, you lose dollars, couldnt be more fitting here. Subways focus on saving costs by skimping on ingredients, charging for extras, and reducing portion sizes may seem like a way to save money, but its ultimately harming the brand.

This short-sighted approach risks alienating customers who once valued Subway for its quality and generosity. It is quite literally what made them stand out. When consumers leave pissed, feeling like the owner of the store is cheaping out in the clients, they seldom want to return. All they can remember is what the restaurant used to be.

Instead of focusing on long-term customer satisfaction, Subway seems fixated on immediate savings that only serve to drive loyal customers away.

Subway has become a shell of its former self.

Once known for its hearty, filling sandwiches, it now offers what feels like an overpriced, soggy piece of bread. Until Subway returns to the values that made it a beloved option offering generous portions, quality ingredients, and transparency, it will continue to lose its loyal customers to competitors who truly understand what it means to provide good value and a satisfying experience.

I received an email from Subway early this evening confirming an order for me in Spokane Wa, as I sat reading this email on my pc here at home in Texas...haven't ordered from Subway online for over two plus years...then suddenly I received a text message from my bank confirming the charge on my checking account debit card.Subway has been compromised and I deleted my card info on Subway acct, however I also want to be reimbursed by Subway, as I contacted the bank card security, suspended the card so no more charges can be made, but now I will have to call my bank on a friday morn, then wait "7-10 business days" for a replacement, all while unable to access my money, the bank being over 90 miles from home, I have copies of this transaction and the guest email that was added to my account, I want to be reimbursed and this made right, as my data and privacy has now been compromised.

Re ordered online 2 sandwiches.. entered flbogo code which is valid today 10.4.24

When order went through it only showed that I purchased 1 sandwich.

Tried to call restaraunt, they did not answer..

tried calling 7x.

Went to restaraunt at 240 w. East ave. Chico, ca.

She ridiculed me saying that they have not gotten a phone call all night.

I pointed to the place where the phone should be and it was just a jumble of wires... and then called the number in front of her..

of course it did not ring... there was no phone...

Then she said, well show me your receipt again.. so I did...she said yeah it only shows 1... you have to refund it online and reorder.

I told her i tried but it wasnt an option... she basically laughed and with a condescending attitude said there is nothing i can do to help.. she would not refund..she would not make another sandwich... didn't care that the phone didn't work...and thought it was funny..

so i took a picture of the "phone wires" and left with 1/2 an order...

Tried to find a place on subway.com and app to leave feedback and could not... maybe i will get an email asking me to review... we will see... restarauntat 240 w.

East ave in chico has some really bad things going on

If you try and call subway they say to visit their website then click contact us at the bottom of the page.. it doesn't exist.