Subway

I ordered a sub at Subway and took it home and bit into it to find a hair hanging from inside my sandwich. I then called the store I got it at and informed them of this.

I was told I would get a replacement. I recently went into the restaurant to get my replacement and was told that it was not written down, so I wasn't able to get it. Then I asked why no one had on a hair net and was told it was not required because they wear visors with hair hanging out. Then I told them that they needed to wear hair nets when preparing food for the public.

They told me they were not a restaurant or in food service, so it was not required. This is how I got the hair in my sandwich in the first place. Then I was told I had to leave.

I would really like Subway to know that their employees do not always wear gloves or hair nets all the time. I would like my sandwich replaced and these employees reprimanded.

Dear Subway Corporate or Owner,

Im writing to express my concern about a very unprofessional experience I had during my recent visit to the Subway location on Schillinger Road in Mobile, AL.

While I was preparing to use my own coupon, I offered another customer a coupon as well. I was then told I could not use mine, mind you the other customer used hers.

And despite there being no visible signage or communication indicating such a restriction. This was confusing and frustrating.

To add to the disappointment, the employee named Aldi was extremely rude and began speaking in another language while addressing the situation, which came across as disrespectful and unprofessional. I felt uncomfortable and disrespected as a customer. Let me add the product I received was not up to standard.

The sandwich was poorly made and did not meet the quality Ive come to expect from Subway.

I will also be calling your corporate office directly to report this, but I wanted to make sure my experience is documented online.

Yes I am a resident of Mobile. I hope appropriate action will be taken to improve the customer service and food quality at this location.

Sincerely,

Janae

July 29, 2025

Subway Location: Schillinger Rd Mobile, AL

I am contacting Subway regarding an extremely disrespectful and intolerant employee/owner of a Subway restaurant in Lehigh Acres, Florida. The incident transpired several weeks ago on June 7, 2025, if I am correct about the date.

Shelby, an employee who claims to be the store owner, told me that, 'This is not Publix (supermarket chain) throughout all of Florida,' when I simply asked her to put the mayonnaise on the bread. She then continued her tirade of disrespect and moved on to the elderly couple next to me while smiling and carrying on a friendly conversation in stark contrast to the way she spoke to me. I told her that I was going to call after asking for her name. She told me, 'Call whoever you want.' It's not the first time I've dealt with her.

She is always unfriendly and rude.

As a so-called store owner, I would expect better service from her, but Shelby doesn't seem to care about greeting customers with a hello or good morning. Shelby's attitude is a complete sense of entitlement and intolerance, from what I have experienced.

When I entered the subway, there was this white guy sitting down at the table with his laptop. Two workers were behind the counter; one guy was working, the other guy was not.

Neither employee greeted me. They both walked to the back and got another guy from the back. The time that I placed my order was at 4:20 PM on 6/20/25. The guy that served me, I said, 'Your employees didn't want to serve me.' He didn't say anything and just kept making my food.

I sat down and took pictures of my wrap. I ate my food and watched how other customers, from different races and the same race, got served by all the employees and were treated better. I felt judged and not treated fairly. I didn't understand why.

Not only that, but I just knew I didn't like that feeling.

I wasn't rude to anyone in the restaurant from the time I entered until I left the subway. Check the cameras from 4:15 PM to 5:10 PM on 6/20/25.