Subway

Been eating subway for years.My regular location app was not working so I tried a new location.SPENCER STREET MANCHESTER CT. Ordered footlong sweet teriyaki chicken.

2 tiny scrapso f chicken.

soggy bread

old vegts

no sauce

ONLY 11 INCHES

UNEDIBLE FOOD!!!

NO CONTACT #

I HAVE NEVER EATEN A WORSE GRINDER IN MY 60 YEARS OF LIFE.

I could tell something was wrong when I picked it up by the weight...

IT felt like it was loaded with feathers instead of food.

That's when I should of opened inspected & returned. I called after numerous times & finally they answered & hung up on me.SELING CRAP LIKE THIS SHOULD BE ILLEGAL!!!

I sent an online order of 3 subs to Subway 502 S. Jefferson, Ossian, IN 46777 at approx.

12:20 p.m. on 5/4/25. I waited in the drive-thru for like 25 min. only to find out my order had been canceled/voided.

The employee said the computer shut down around the time I sent my order, and that I'd have to reorder online to get the 699FL deal. I was so upset to hear that, and to possibly have to wait another 1/2 hr. No way. So I told her to forget it and drove home.

Checking the app again, it's saying my order is ready and my bank is showing a pending charge. I did not receive the subs I ordered, and I do not want to pay for items I didn't get. The order # 2DBDBE23-E2 for a total of $29.29. Please fix this.

And know that my family had their lunch ruined (who specifically wanted THAT Subway). I guarantee I won't be returning to the Ossian store anytime soon.

I was in the restaurant and when I walked in the worker was already very agitated and was very rude she began to make my sandwich and continued to have an attitude after she toasted my sandwich I realized she was making a 12 inch I told her nicely I wanted a 6 inch not a 12 she said you said you wanted a 12 I said no I didnt she began to call me out of my name *** you said you wanted a 12 this is a *** 12 she was spitting all over the sandwich so I told her to get somebody else to make it she picked up the sandwich and threw it at me and walked away cursing at me the man that claims he was the manger walked up and asked me what type of sandwich I wanted he didnt apologize for her behavior or bring Any type of urgency to the situation he acted as if it was nothing and kept telling me I could get my sandwich re made or leave over and over he did not correct her what so ever or anything he just told her to go outside at this point I am feeling super disrespectful so were just going back and forth the worker proceeded to follow me outside to the car to put her hands on me and kept calling me out my name the manger still didnt take any thing seriously he tried to get her but in my opinion that just was enough the overall experience was terrible and I plan to get the police and my lawyer involved I was by myself and I felt very unsafe this incident happened in 3/20/2025 at the location in royal oak 1307 E 11 mile rd at about 5 oclock in the afternoon I was just leaving work and wanted one of my favorite sandwichs but instead I got rudeness and assaulted with a sandwich which is very unreal and unprofessional and Ive worked in costumer service for over 5 years and Ive never seen anything like this in my life very nasty and very rude the worker also looked like she was on something

I called three time to local store I dont feel like the gm wanted to help me it took two months to finally get any type of resolution. And it wasnt until I said something online on subway.com did I feel multiple issues where addressed.

And I dont know if she didnt understand what the three different times I was complaining about for poor service when asked to speak to management, or the three sub orders drone three different visits, and wasnt like it was every busy because far from it usually all my subs are great and service was only three out of the 6 times a month I eat subway over the period of two plus months just three times so I would say 15% of my visits in time gram. Well anyway she and I were able to talk I explained again what was the issue she apologized said she would send me cards in the mail, I reviewed two 6 inch extra at additional cost cards The time first was beginning of October or end of September. and I actually ended up getting charged twice basically for my order or double the amount that I shouldve gotten charged because of the special going on at that time and there is two foot-longs on that day so basically one foot-long wouldve been owed and we both missed each others phone calls. I called back but never received a call back from that call back then and and beginning of November Ish was black olives were put on my sub that I didnt order black olives on on a mobile order then the following week was cucumbers, were on my sub on a mobile order that werent on the order probably maybe due to new employee I would imagine because like I said, Id eat Subway probably six times a month and usually dont have any problems and I always go to the same store, but then when I reached out to the store the last time I asked for a supervisor I was given attitude over the phone, kind of by whoever answered the phone just told me a manager wasnt there.

I would have to call back in a couple days when they get back from vacation instead of like taking a name or number or anything, and then when I asked, what do you want to take my name and number down the girl kinda like give me a sigh and said hold on and I took my number down then one manager got back received a text message, but then I received a phone call and actual felt like somebody was trying to make mens at the issue I faced by stating all of the fault of orders and the service I received by calling to try to get resolved from the employee thats on subway.com was really the reason I felt like she contacted me to make her right but then she said shes gonna make right and send me a couple cards in the mail and I get 2 6 inch extras and additional cost cards sent to me for really 3 12inch pro item menu subs dont feel like was properly resolved. Some orders where on app some where in person but Ill give ya copies of account history

Subway needs to get up on the ball and refund my payment back to my payment method because I have waited long enough and they wont answer the phone. Theyre too tired to answer the phone.

Its ridiculous. I dont know how to do their job and they wonder why theyre always in court getting sued. It could get avoided if they get their customers on board and do what a sailor gonna do. I have waited and waited and waited on a refund.

This is cool crap Im about to fix the contact, the my attorney subway *** up my orders excuse my language and I have not heard nothing back not apologize ever since they say they give a refund back for them. The two subs that order they messed up. I got the receipt.

Ill take their *** to civil court over it. You hope you can get a hold of them.