Subway

I ordered a sub at Subway and took it home and bit into it to find a hair hanging from inside my sandwich. I then called the store I got it at and informed them of this.

I was told I would get a replacement. I recently went into the restaurant to get my replacement and was told that it was not written down, so I wasn't able to get it. Then I asked why no one had on a hair net and was told it was not required because they wear visors with hair hanging out. Then I told them that they needed to wear hair nets when preparing food for the public.

They told me they were not a restaurant or in food service, so it was not required. This is how I got the hair in my sandwich in the first place. Then I was told I had to leave.

I would really like Subway to know that their employees do not always wear gloves or hair nets all the time. I would like my sandwich replaced and these employees reprimanded.

Hi, and for whatever reason when I marked off certain things to be added to my sandwich, they were not added to the sandwich upon my arrival so I brought it up to the two people that were working there and requested that attitude and I am sandwich further giving them the reasons why this sandwich might not have been ordered correctly. One of them decided Station after they were discussing what to do in regards to coming up with excuses, but not in the United States language of English they were speaking in their own dialect of either some sort of Arabic or I would say Indian dialect, and I dont want to be making this about them not speaking English, but I could tell that one of them was basically trying to expressed to the other one that theres no way we they should make or correct my sandwich order.

He just wanted to give me the sandwich as it was, which was very very sloppy and then when they were going to fix it, he just wanted to open up the sandwich that currently was there that was looking very sloppy and just add. which if you watched him trying to do that the sandwich just looked a complete wreck and a mess and I was like you know what never mind I would just cancel my order and get a refund and they said no you cant do that and then I asked why not and then I asked for the managers information they would not give me anything not managers name not their names they wouldnt tell me anything finally one of them said you know what we will replace the bread Which I really wouldve taken anything to of been replaced at the time, but what they want to do is just take whatever was inside the sandwich and put it in a new piece of bread. Granted my piece of bread was toasted with cheese and a little tomato sauce it was a meatball sub, but they didnt wanna warm up the bread. They didnt want to add anything that wouldve made them feel that they were coming out of their pockets or out of their ingredients to add something to the Sandwich to make a correct that wasnt included in the receipt anyway it was a terrible experience and it was the worst experience Ive ever had so Im writing about it and if you ever are in the Hyde Park Boston Massachusetts area, 02136 do not go to the subway.

They are the worst and Im going to go over there tomorrow and find out who the manager is because I would not give me their names and Im gonna find out who those employees were because I would not give me their names either and Im gonna make More complaints than I can even count for the way I was treated they are the worst theres no 800 number for service. Theres no way to get in touch with this company except for to write on their chat bot to try to raise in an issue for them to maybe or maybe not refund your order this is an about the refund.

This is more about common courtesy and business practices. Its the worst experience Ive ever had do not go to the Subway I do not know how other subways operate because this is my first time going there, and it was my

I emailed I believe October and received Corporate feedback and complaint sent to Franchise Owner who addressed it standardly. The issue hasn't been resolved 2 months later.

The SAMMY DIGITAL has Not sent any email after 3 attempts in 5 days on my part. As Former (Husband) Franchise (of 9) Owner & I (Operations Supervisor pre-marriage) in Tucson AZ this is unbelievable to experience!
STORE#:70948
HOURS: 8a.m - 9p,m
LOCATIONS: Traveling Eagle Travel Plaza
AZ-86 Mile Marker 74, Sells, AZ.
DATE: Monday Dec 1st
TIME: 10:40a.m. ish
Previous Months (every 2 or 3) as we head from Mexico to Tucson AZ we stop in for a Sub. Previous complaint was THREE times NO Sub rolls available (not proofing, just NONE) I did NOT add also 1 time No Pickles.

It's a STORE with groceries AND pickles!
THIS Visit we went in, waited several (4? Went to the Store Counter and asked if anyone was back in the Subway the wait was that long) minutes for someone to come from the back. The PLAN: 2 six inch subs for each of us. Asked and was told No Bread available, but they have wraps.

We don't want a wrap. Lady says " I have a six inch roll" (we know likely left over from previous night) I say "for 2 of us?! Unbelievable!" She repeats " We have wraps" I repeat "Unbelievable, I already sent Corporate a complaint as THIS is NOW the FOURTH time no bread available. And the Manager or Owner said they will see it doesn't happen again.

Guess Not!" The Man behind counter say "If you wait 15 minutes Bread is too hot to cut " Then the Lady REPEATED a THIRD time that they have wraps and she has a Six inch bread.

He repeated we could wait 15 minutes.
We are on a schedule for medical appointments. the additional 15 minutes and including the 5 minute back and forth after the 4 minute wait for someone to show to front counter, would have thrown our schedule off.
WTH and Who is (Not) Training these People?
We ended up Hungry and waiting the 1.15 hours to drive to the next Subway #50039 (Lovely Prompt & PREPARED people, clean store & restroom) to eat the 1st meal of the day at 12:36pm In The Car to keep Schedule.

Dear Subway Corporate or Owner,

Im writing to express my concern about a very unprofessional experience I had during my recent visit to the Subway location on Schillinger Road in Mobile, AL.

While I was preparing to use my own coupon, I offered another customer a coupon as well. I was then told I could not use mine, mind you the other customer used hers.

And despite there being no visible signage or communication indicating such a restriction. This was confusing and frustrating.

To add to the disappointment, the employee named Aldi was extremely rude and began speaking in another language while addressing the situation, which came across as disrespectful and unprofessional. I felt uncomfortable and disrespected as a customer. Let me add the product I received was not up to standard.

The sandwich was poorly made and did not meet the quality Ive come to expect from Subway.

I will also be calling your corporate office directly to report this, but I wanted to make sure my experience is documented online.

Yes I am a resident of Mobile. I hope appropriate action will be taken to improve the customer service and food quality at this location.

Sincerely,

Janae

July 29, 2025

Subway Location: Schillinger Rd Mobile, AL

I am contacting Subway regarding an extremely disrespectful and intolerant employee/owner of a Subway restaurant in Lehigh Acres, Florida. The incident transpired several weeks ago on June 7, 2025, if I am correct about the date.

Shelby, an employee who claims to be the store owner, told me that, 'This is not Publix (supermarket chain) throughout all of Florida,' when I simply asked her to put the mayonnaise on the bread. She then continued her tirade of disrespect and moved on to the elderly couple next to me while smiling and carrying on a friendly conversation in stark contrast to the way she spoke to me. I told her that I was going to call after asking for her name. She told me, 'Call whoever you want.' It's not the first time I've dealt with her.

She is always unfriendly and rude.

As a so-called store owner, I would expect better service from her, but Shelby doesn't seem to care about greeting customers with a hello or good morning. Shelby's attitude is a complete sense of entitlement and intolerance, from what I have experienced.

When I entered the subway, there was this white guy sitting down at the table with his laptop. Two workers were behind the counter; one guy was working, the other guy was not.

Neither employee greeted me. They both walked to the back and got another guy from the back. The time that I placed my order was at 4:20 PM on 6/20/25. The guy that served me, I said, 'Your employees didn't want to serve me.' He didn't say anything and just kept making my food.

I sat down and took pictures of my wrap. I ate my food and watched how other customers, from different races and the same race, got served by all the employees and were treated better. I felt judged and not treated fairly. I didn't understand why.

Not only that, but I just knew I didn't like that feeling.

I wasn't rude to anyone in the restaurant from the time I entered until I left the subway. Check the cameras from 4:15 PM to 5:10 PM on 6/20/25.