Shanai Oti
map-marker Dallas, Texas

Coupon

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I attempted to use coupons mailed to me from subway and was told that they had been used. This is the 2nd time this has happened to me. Can someone explain to me why this is happening?
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User's recommendation: Have them scan coupon before they make you sandwich!

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Jose D Dte

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Verified Reviewer
| map-marker Naperville, Illinois

Complaints

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Subway - Complaints
Subway - Complaints
Hi, on 08/21/2023 my family and I stopped in Cedar City in our way to Heber City to grab a bite and decided to visit subway at 667 S Main Cedar City, UT 84720 and Cait who said she was the manager was very upset because I got close to the window and not used the speaker, reason was because we only wanted 3 all American sandwiches very simple order, and also we always walk in and was our first time ever using subway drive true and also this drive true is pretty tight for a truck coming in from 600 s, well so she opened the window just to show us her very upset face, and I asked her if she was having a bad day, and soon she started yelling at me telling me if I was stupid and didn't know how to use a drive true I decided to just say thank you I'm not interested in ordering anymore, she started yelling loud "ok so get the *** out of here and *** I was already leaving, so I turned around to ask for the manager, and she didn't even open the window so I opened the window and ask her for her manager and she said "I'm the manager so *** so I yelled back to shut up so she won't insult me in front of my family and told her ok I'll call corporate then and submit my complaint because this is not the way to treat a hungry customer that is treating you politely she keeps yelling, and I decided to reach out to this website since there not a human on the other side of the subway phone number, hope you guys follow up and at least ask this person to apologize. I will upload the video my son recorded and honestly this video doesn't need explanation
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6 comments
Guest

This is not the Subway website, in case you didn't notice.

Denetra Eyn

Maybe if you did not act so "smart" and ask a stupid question she would not have reacted this way. I am not saying her behavior was acceptable, but looks like you started and only got you son to start filming when AFTER you did wrong.

Guest
reply icon Replying to comment of Denetra Eyn

He did nothing wrong. Driving up to the window when there is no one in line is what we do all the time. Have you heard of face-to-face interaction?

Denetra Eyn
reply icon Replying to comment of Guest-2428649

Did you not read the whole review little kid? The issue was asking a rude smart question such as "did you have a bad day?" :Do you know how to read.

Asking a stupid question is wrong and rude.

That is why the employee got mad. STUPID CHILD.

Guest
reply icon Replying to comment of Denetra Eyn

Idiots like this know phrase like "did you have a bad day" or "you must hate your job" are trigger phrases offered by those with little self esteem They try to build themselves by abusing "the help." Bad news is "the help" isn't taking it anymore. This mope is lucky that he was beaten, shot or deleted.

Denetra Eyn
reply icon Replying to comment of Denetra Eyn

They don't know lol.

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Justin N Duv

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Verified Reviewer
| map-marker Orange, California

Manager and employees at this location do not know how to treat customers & are very argumentative

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Subway - Manager and employees at this location do not know how to treat customers & are very argumentative
Subway - Manager and employees at this location do not know how to treat customers & are very argumentative
Original review Aug 30, 2023
The Subway at 691 S Main St #130, Orange, CA 92868, is run by the rudest manager in the whole world, as well as an employee, Victoria, who is equally as rude. Not only does Victoria argue that the Supreme Meats sub cannot be purchased with a coupon (even though the sandwich IS NOT mentioned in the excluded section of the coupon AND CAN be scanned in when checking out) and will argue in front of the whole place when asking to switch out the pepperoni for salami as the pepperoni is too strong to me on a sandwich (that meat is overwhelming, it takes over the entire sandwich & it consumes most of the taste). If a customer asks to switch something out & picks the lowest meat option there is, what difference will 3 more slices make? Nada, zip, really not much at all. And the manager then acts like it's going to carve out a huge chunk of his wallet, claiming he is so knowledgeable about "25 years in the sandwich business" yada yada yada... My family's been serving restaurant food since the 40's. (Empire Diner in Manhattan, New York, that's been in film & TV, has amazing reviews) .Do a little bit more, make a customer happy and they bring in more customers. Treat a customer poorly, and they will retaliate and leave horrible reviews and contact corporate. Now yes, I did get a sandwich that day, as I was on my way to meet friends. I got one with peperoni. That's how I know I don't like it on the sandwich. I ate a sandwich that I wasn't fond of. I use coupons because I am a substitute teacher who scrapes by. I barely make a living wage, as subs are paid a pittance. I have to use coupons to pay for prepared meals. I left that day angry, so I do not have an receipt to show as proof of purchase. I wish I did. I had also woken up early, 6:45 am to speak with the manager as he gets there early. 7am early. This is a Subway that is open 24 hours of the day. Not knowing that the manager gets in 7am on the dot, I called a bit before 7am (I think like 6:50am) and whatever employee answered was even rude to me on the phone. So when 7:01am rolled around I called as I didn't want to leave the house, even though it was 3 blocks away from me. Then I called 4 more times, each time the manager ignored the call even though no one was in the shop. So I grudgingly got dressed and rove there, hoping the manager would understand what I went through with Victoria... that's when he also gave me attitude immediately and even told me the coupon was not meant for the Supreme Meats sandwich. So that's twice I had been treated poorly. Now in order to make a formal complaint I have to go back a third time into that horrible shop just to get a receipt so I can have a store number from the receipt \? That's not right, but I'll also got at it that way too, not just through pissed consumer. Managers and employees need to be trained better on how to treat a customer. It's not like I was acting like some entitled Karen. I was just using a coupon the way it was meant to be used and asking for a small adjustment due to the fact that peperoni is that strong of a meat it overtakes the flavors of the other meats, so I prefer to to eat it. So instead of paying for a sandwich with less meat, I try to equal out the meat. IF it is that big of a deal, I'll suck it up and have 2 more slices instead of 3 more slices to even the playing field if the 3 cent difference means that much when the slices are that thin in the scheme of things. Yes, when comparing the WHOLE entire cured meat sausage/log, the salami will cost more than the peperoni... but 3 slices? When the consumer is already paying what they are paying when they are buying fountain drinks. That's really where the franchisee is making their money even if they are barely making enough to make a profit (my brother was an owner of a Board and Brew, so YES, I know the behind the scenes of a sandwich shop! So please save me ANY lecture on the owners costs to run the business, buy the food, the supplies and pay the employees. That's why I know it's less of a deal to switch out 3 slices of meat for another. Now do you understand my anger?
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Loss:
$7
Pros:
  • Nutritious alternative to fast food
  • Great selection
Cons:
  • Customer service is severely lacking

Preferred solution: Apology

User's recommendation: Customer service may vary, employees may not be trained well

4 comments
Guest

My name is Jared Fogle, I am inviting your kids over to come eat with me

Guest

My name is Jared Fogle, do you have kids? Because if you do, I’d like them to come over alone and share a Subway Sandwich with me

Anonymous

Just because you are told that you cannot do something does not mean you were treated rudely. GROW UP CHILD.

Denetra Eyn
reply icon Replying to comment of Guest-2405065

Exactly and if his parents sent him to school he would now how to read and see what the coupon accepts and does not accept.

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Cheryl S Gwb

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On line order wrong

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Subway - On line order wrong
Subway - On line order wrong
On vacation visiting my family decided to have subway, ordered online from my app. Spent $30.91 , 4 sandwiches all were wrong and a mess. Not toasted no cheese on 2 , wrong bread, Philly cheese steak not toasted cheese put on cold, kids meal mayonnaise put on heavy. Please refund my money back. Ordered at 8:27pm- picked up by 8:45pm, only 2 minutes from this subway.Employee didnt really care when I got their employees were trying to clean up and get out. The store was still open till 10pm. I called back but no answer I did leave a voicemail.
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Loss:
$31

Preferred solution: Full refund

User's recommendation: Don’t order online from this store.

1 comment
Guest

My name is Jared Fogle, and I would just love some alone time with your kids for as many Subway Sandwiches as they like! No parents allowed.

Janice W Nhd

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| map-marker Vinton, Virginia

Complaint about purchase of #3 Monster sub

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Subway - Complaint about purchase of #3 Monster sub
Subway - Complaint about purchase of #3 Monster sub
We purchased a foot long #3 Monster sub at Subway location #13816-0 at 987 Hardy Road in Vinton, VA today and it was far from a Monster. We requested extra meat on the sub, but the meat was only about half what it should have been. The toppings were also sparse, with very little cheese though your menu states the cheese is to be doubled, and there was enough peppercorn ranch sauce for three subs. The photo of the Monster sub on your menu has at least twice the ingredients that we received and the photo doesn't include extra meat. We are extrmely disappointed and do not plan to return to Subway.
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Loss:
$15
Pros:
  • Food tastes good if you get what you ask for
Cons:
  • Monster should live up to its name

Preferred solution: Full refund

User's recommendation: Watch when they make your sub to be sure you get what you requested

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Stephen S Xwk

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Verified Reviewer
| map-marker Santa Clara, California

Complaint order

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Subway - Complaint order
Subway - Complaint order
Subway - Complaint order
Subway - Complaint order
Subway - Complaint order
The sandwich I ordered #30 the beast looked more like the *** had 3 prices of meat compared to the so called 1/2 lb that said it had, I took pictures and I don't know how these professional athletes endorse this.plus I got a email saying buy one and a bottle of soda and get a sandwich free but that is sure not what happened I ended up paying $32 for a rip off.
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Loss:
$32

Preferred solution: Full refund

User's recommendation: Don't believe what they say

1 comment
Guest

My name is Jared Fogle, you can come over to my house and eat some Subway anytime! Just bring some kids with you, and they can eat alone with me in the basement.

kisha g Ycs

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Complaint order

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Subway - Complaint order
Subway - Complaint order
Subway - Complaint order
Subway - Complaint order
Subway - Complaint order
Updated by user Oct 29, 2023

Still pending. I have not heard a thing since my complaint.

Updated by user Sep 29, 2023

This order took place on 9/21/2023. Formal complaint and pics sent 9/22/2023. No contact to date.

Original review Sep 29, 2023
Order not to expectations and not correct. Ordered extra meat and marinara sauce was charged for it and it was not provided.
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Loss:
$12
Pros:
  • Was good but after this idk
Cons:
  • Poor customer sensitivity

Preferred solution: Price reduction

User's recommendation: go to jersey Mike's instead

1 comment
Guest

I went to Jersey Mike’s once, but there wasn’t a single person in there named Mike, I mean what the heck!

caleb s Uhc

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| map-marker Columbus, Mississippi

I want my refund

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Subway - I want my refund
Subway - I want my refund
I was trying to refund my food, so I can fix the location of the order they didn't let me through the app or answered the store phone, so I'm pretty upset & won't be eating or using the subway app anymore because u don't control what happens & it's like corporate don't care because they don't even answer the phone. As you can see, I called multiple times, the screenshot is in the media files.
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Loss:
$10

Preferred solution: Full refund

User's recommendation: don't use the subway app at all

John W Fwe

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| map-marker Boise, Idaho

Incorrect order from Subway Meridian Idaho location and they refused to replace my sandwich.

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Incorrect order from Subway Meridian Idaho location and they refused to replace my sandwich.
Incorrect order from Subway Meridian Idaho location and they refused to replace my sandwich.
Incorrect order from Subway Meridian Idaho location and they refused to replace my sandwich.
Sandwich was made wrong, Asst Mgr (Reece) refused to make it Over and ask me to come back to the store. I ask him to pay for my gas to pay for coming back to replace the mistake sandwich.
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Preferred solution: Full refund

User's recommendation: Get a Mgr to replace the sandwich

1 comment
Guest

Just do a Gas Run, problem solved

kisha g Ycs

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| map-marker Scarborough, Ontario

Camplainr

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Subway - Camplainr
Subway - Camplainr
Subway - Camplainr
Updated by user Sep 29, 2023

No reply

Original review Sep 21, 2023
Order was completely wrong and all numbers are no good to contact location. I ordered extra meat that was not supplied. I ordered extra marinara sauce on Meatball sandwich and bread was dry. I have not been able to reach location. I want my money back in full!
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Loss:
$41
Cons:
  • Not good service and no respect for customers orders

Preferred solution: Full refund

User's recommendation: Do not order from here

Yazan T Icq

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Verified Reviewer
| map-marker Summit, Illinois

Their Website is full glitches/Bugs

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Subway - Their Website is full glitches/Bugs
Subway - Their Website is full glitches/Bugs
Subway - Their Website is full glitches/Bugs
Subway - Their Website is full glitches/Bugs
I ordered through their Website for Delivery to my address for $29 and I got an error code. 10 minutes later I got a confirmation from doordash that my order was placed, but for $19 instead of $29, My dasher got confirmed and arrived there to get told that there was no order placed at all, I talked to the dasher and told them to cancel since I couldn't cancel the order, another dasher gets confirmed and goes over to subway just to get told that there was no order. Subway Cancels my order and now I am -$29 with nothing to eat. Just order in-person I see constant complaining around their website and it definitely needs more work I don't tend to write reviews at all, but I haven't ate since 7 pm and now its 4 am and I am stuck with no food and meal. Thank you subway.
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Loss:
$29
Pros:
  • Really good food
Cons:
  • Website needs work

Preferred solution: Full refund

User's recommendation: Just order in person or through doordash until their website is optimized

Jermale B Vru

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Order made completely wrong

Subway - Order made completely wrong
Subway - Order made completely wrong
Subway - Order made completely wrong
Subway - Order made completely wrong
I.order 2 Italian BMT's and was made as meatball subs which is not what I order I placed at 2917 Alta Mere Fort worth TX 76116 whn I called to inform them Noone answered I attached photos with the receipt
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Loss:
$16

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Columbus, Indiana

Kids working Can't make a sandwich right or they just don't care

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Subway - Kids working Can't make a sandwich right or they just don't care
Subway - Kids working Can't make a sandwich right or they just don't care
I ordered a #18 ft long, double meat add pickle, banana pepper, and extra mayo how hard is that. Must be really hard because I got was one layer of meat no mayo got the pickle and pepper no lettuce, tomato, onion .I work 13hr shifts at a hospital that was going to be my lunch for the night called the store to complain I was talking to 2 kids at the same time it gets quiet then one says bring the sandwich back in tomorrow and we will replace but can best believe i paid for everything i asked for an didn't get
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User's recommendation: Don't go through the drive thru it's pot luck on what you're going to get

1 comment
Guest

Well, if kids are working there, then it’s no wonder why Jared Fogle was their spokesperson. Google that guy.

Stanislav L Nbs

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Support service helplessness, refund problem

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Subway - Support service helplessness, refund problem
Subway - Support service helplessness, refund problem
Subway - Support service helplessness, refund problem
Subway - Support service helplessness, refund problem
Subway - Support service helplessness, refund problem
Original review Aug 08, 2023
Ordered food on July 4th through the app. When I arrived on time, the place was closed. Wrote in support about a refund or other solutions. Muhammad replied on 6 July. We were asked to wait for a return. Waited a month. On the weekend, a month later, I came to this restaurant, provided proof of payment, the cashier found my order, phoned the management and offered to write again in support. I wrote again, Mohammed answered and offered to contact support. To my request for more detailed instructions, he replied with a copy of the last letter.
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Loss:
$13
Cons:
  • Problem contacting support

Preferred solution: Full refund

Hannah O Hsz

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Verified Reviewer

Business closure listed as 9:30, employees closing store at 9:00

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Subway - Business closure listed as 9:30, employees closing store at 9:00
Subway - Business closure listed as 9:30, employees closing store at 9:00
I walk into the store located at 3825 Richmond Hwy Unit B Alexandria, VA 22305 United States, 9/23 at 9:02pm. the store hours listed say it closes at 9:30pm. All the food had been removed and emptied. The employee working asked if I had an online order to which i answer no. I advised her of the hours that are shown and she says theyre closing early due to weather it was a few past 9, I understand employees wanting to leave early but if youre closing early, there should be a sign. In this case, the employee obviously just wanted to leave exactly at 9:30 hence the reason for saying they were closing early. The employees here always have a bad attitude however i continue to go bc it is the closest store nearby. I was refused service at this franchise when I arrived 30 minutes before the listed closing time. This is not okay. I didnt not catch the employees names but I will next time because its always the same employees with the same bad attitudes. Please train and educate the staff to follow the rules of the business because these things are illegal and unacceptable. Thank you!
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Preferred solution: Apology

4 comments
Guest

Wow, aren't you entitled! I can definitely understand them wanting to close early, due to storm Ophelia. The employees' safety is more important than your need to stuff your face.

Guest
reply icon Replying to comment of Guest-2394467

It’s not entitlement and yes could be considered a subjective review. However, “storm ophelia” was not a safety concern.

It was drizzling. I walked to the store in this so called “unsafe” storm.

There were many people strolling outside or walking their dogs. Thank you for your input.

Guest
reply icon Replying to comment of Guest-2394483

I gave him a little piece of my mind too

Guest
reply icon Replying to comment of Guest-2394467

You can stuff your face with my huge Johnson! Have at it buddy!

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Anna S Smt

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Verified Reviewer

The website is big scam I try to ad points from my recipe to my account so many times and olso not responding for my @

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Subway - The website is big scam I try to ad points from my recipe to my account so many times and olso not responding for my @
Subway - The website is big scam I try to ad points from my recipe to my account so many times and olso not responding for my @
I like to ad my points .,olso was a promotion on 9/04 for Subway second get for Free and location by 4925 on Dempster st did not have any deal !
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