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Carol S Nfj

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| map-marker Glastonbury, Connecticut

This is the worst company I have ever seen

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Subway - This is the worst company I have ever seen
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Subway - This is the worst company I have ever seen - Image 2

You cant talk to anyone no matter why these franchises do what they want to the customer and get away with it my name is Carol and my email is frank 2528@***.net and I was chatting with pearl and she sent me to join I wouldnt join this company if my life depended on it

.

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Loss:
$9
Cons:
  • This is the worst company i have ever seen

Preferred solution: A reason why you send coupons and can’t use them only on what the franchise tells you what they allow you get and it’s only 4 or 5 things

User's recommendation: Go somewhere else this company is terrible

Ethyle Noh
map-marker Washington, District Of Columbia

One more thing I tried to take a picture of the sandwich she would not let me she fold the paper and put it down underneath the table. She was very pissed off. She had a very foul attitude and her mou

Good morning I entered your subway located at 800 N. Capitol St.

NW.

it was a young lady in their pissed off this morning complaining about the way she was being treated at the subway while I asked her to make me a sandwich. She refused to take a tim

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User's recommendation: but this is your store go back and visit your store, please

Jo B Hhs

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| map-marker Napa, California

Manager yelled at me

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Subway - Manager yelled at me
Subway - Manager yelled at me - Image 2
Updated by user Oct 24, 2024

Not able to reach anyone. Clearly they do not care how their store managers treat paying customers.

Original review Oct 22, 2024
I ordered in the app, 2 sandwiches and nearly $30 on Sunday afternoon. I arrived to pick up and the employee told me she did not have everything needed to make the sandwiches properly.

She said to call back for her Manager's phone number if the sandwiches are unacceptable and I would get a full refund. After getting home, they truly were not acceptable, not even the proper bread to start. I called several times, no answer. Monday after work I stopped in and a different employee tried to refund me then said since it was the day before that I had to come back Tuesday (today) between 8am and 2pm to talk to Manager for the refund.

This employee also said that they all the time do not have what they need. Today I go in and was treated horribly. The manager said she had no order for "Jo" so I showed her my app that's says "Jo" and then the order. She said she doesn't refund and wrote down info from the order.

Then she said her people would never tell me I can get a refund. Well, both did. Now she says all she knows is I show up and say that the order was wrong. No, I called Sunday as directed, nobody answered.

I went in Monday and was told to come see the Manager. Then the manager said she knows for a fact they have everything so what was wrong. I started with the bread and she wanted to know what bread I got, I don't know, it was not the wheat I ordered. Before I could list other items missing, seems ridiculous, She said she has to check with the employees.

She asked if I know their names, I said no. Then I asked who was working Sunday 1210pm and she said she did not know, she was off Sunday. I said, you are the manager and you don't know who was working? She literally yelled at me saying she doesn't know their names, she has only been there 2 weeks.

Wow. Ok, I am a small business owner and would never treat someone like this. There were 2 other customers in the shop at this point when she yelled at me. I will not allow someone to treat me like this so I turned to walk out and she laughed.

I went back and she said she had to research it and talk to her employees. I asked who was working last night 7pm is and again she did not know. Then I asked how she would reach me once she did her research and she said, You walked away, and laughed again saying 'unbelievable ' like 5 times in a row. I was not going to be treated like this, yelled at, called a liar and completely embarrassed in front of others.

She started running her mouth more as I walked out. This is 100% unacceptable. I think her name tag said April. I am happy to speak to the franchise owner.

I want a refund, yes. 2 employees told me I should and could have the refund.

Your policy online states that I should get a refund. See attached.
View full review
Loss:
$28

Preferred solution: Full refund

User's recommendation: Save your money

Jay D Gzh

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Order Never Arrived Demand Refund

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Subway - Order Never Arrived Demand Refund
Subway - Order Never Arrived Demand Refund - Image 2

I ordered on the app (delivery) and was expecting my order at 3:19pm today (11/27/24). I received a message indicating my DoorDash driver had delivered my food and sent a picture.

I went to the lobby to retrieve my order and it was not there. The receptionist told me that the driver took the picture and then left with my food as he apparently didnt know where to leave it.

I called DoorDash to get a refund on my $30 order but they told me I had to contact Subway directly because they are a third party in this order. I have spent the past hour trying to get in contact with someone at Subway rather than send messages like this because I would like this resolved rather than I get a message back a week later giving me restaurant credit instead of refunding the money back to my account.

View full review
Loss:
$30

Preferred solution: Full refund

1 comment
Jay D Gzh

The Subway I ordered from was 2301-B Georgia Ave NW, Washington, DC, 20001. For some reason the address does not come up when I try to include it in my review.

Diane B Aiw

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| map-marker Elizabeth City, North Carolina

DID NOT GET WHAT I PAID FOR, MOSTLY BREAD

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Subway - DID NOT GET WHAT I PAID FOR, MOSTLY BREAD
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Subway - DID NOT GET WHAT I PAID FOR, MOSTLY BREAD - Image 3
Subway - DID NOT GET WHAT I PAID FOR, MOSTLY BREAD - Image 4
Subway - DID NOT GET WHAT I PAID FOR, MOSTLY BREAD - Image 5

Asked if their portion size changed, there was no reply. According to their online ordering, it states different from what was put on our sandwiches.

Paid over $62 for eight people and all of us were still hungry after eating, and had to get more food due to the lack of meat and toppings.

Tasteless. Do yourself a favor, if you are hungry, pick a different sandwich place.

View full review
Loss:
$62

Preferred solution: Full refund

User's recommendation: PICK A DIFFERENT SANDWICH PLACE

Danny W Vqh

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| map-marker Chicago, Illinois

Personal allergy to onions and requested for no onions to be on sub very poor and un precessional customer service at restaurant

Subway - Personal allergy to onions and requested for no onions to be on sub very poor...
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Subway - Personal allergy to onions and requested for no onions to be on sub... - Image 4

We placed an order online under Courtney, order number 85056, at the Edward Decatur franchise. Unfortunately, no order arrived under 4154.

I am extremely unsatisfied with the customer service; they were very disrespectful when I called back to notify them that they had placed onions on my sandwiches, despite my allergy to onions. I expect my order to be replaced, or my money refunded. I am dejected with your customer service at the restaurant; they were negligent, disrespectful, and didn't listen to the customer's complaints. I told them that eating the sandwich could cause me to break out in hives due to severe onion allergy which could potentially be fatal.

I would need to use an EpiPen to counteract the effects of the onions due to my severe onion allergy. I am filing this complaint because I am unsatisfied with the sandwiches and with your customer service at the restaurant.

I expect to be compensated for the disregard of your staff, to have my money fully refunded, and for my sandwiches to be replaced due to the inconvenience and disrespect of your customer service. Thank you.

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User's recommendation: Don't order online order in person make sure your sandwich is made to your liking do not ever call the restaurant because you'll get a disrespectful response irregard of their staff customer supposed to be always right but in this case I'm not right she's right or so she thinks she's right

Corey-Ross M

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| map-marker Rigaud, Quebec

A Once-Reliable Experience Diminished: Subway’s Decline in Quality and Value

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A Once-Reliable Experience Diminished: Subway’s Decline in Quality and Value
Original review updated Sep 29, 2024

For years, Subway was my go-to for a quick and satisfying meal. The sandwiches were once a feast for both the senses and the stomach heavily laden with fresh vegetables, quality meats, and generous portions of toppings.

The promise of a filling, balanced sandwich was what set Subway apart from other fast-food chains. However, in recent years, this experience has become a hollow shadow of its former self, transforming into a frustrating and disappointing ordeal that worsens with each passing year.

One of the most glaring issues lies in Subways coupon system, which has become a frustrating labyrinth of restrictions and ambiguities. What was once a simple and transparent process has devolved into a confusing and misleading exercise. Time and again, Ive found that the sandwich I want is excluded from the promotion, something that is never made clear when the deal is first presented.

This lack of transparency is frustrating, and all too often, I find myself walking out empty-handed because of it.

The quality of the sandwiches themselves has also taken a noticeable hit. When I bite into a Subway sandwich, I don't want to feel like Im eating something I could easily make at home. I dont want an overpriced, glorified piece of bread with a bit of sauce and a few vegetables thrown on top. I want a sandwich that is filled, one that closely resembles the image I see on the menu.

Yet today, the reality is far from that. The vegetables and meats are so scant that you can barely see them. From the side, all you notice is the bread, and that bread quickly becomes soggy. The promise of a hearty, satisfying sandwich has been replaced by a sparse, overpriced meal that feels more like an afterthought than a carefully crafted dish.

In my opinion, the leadership at Subway has missed the mark in understanding the reasons behind their declining sales.

They seem to believe the downturn is due to strong competition and decline in sales, but the truth is far more apparent. If Subway were to return to its roots, offering generous portions, quality ingredients, and a sandwich that reflects the images they promote, their competition wouldn't seem nearly as appealing. The real issue isnt the competition; it is Subways internal choices to skimp on quality and value, leaving customers frustrated and looking elsewhere.

The old saying, You pinch pennies, you lose dollars, couldnt be more fitting here. Subways focus on saving costs by skimping on ingredients, charging for extras, and reducing portion sizes may seem like a way to save money, but its ultimately harming the brand.

This short-sighted approach risks alienating customers who once valued Subway for its quality and generosity. It is quite literally what made them stand out. When consumers leave pissed, feeling like the owner of the store is cheaping out in the clients, they seldom want to return. All they can remember is what the restaurant used to be.

Instead of focusing on long-term customer satisfaction, Subway seems fixated on immediate savings that only serve to drive loyal customers away.

Subway has become a shell of its former self.

Once known for its hearty, filling sandwiches, it now offers what feels like an overpriced, soggy piece of bread. Until Subway returns to the values that made it a beloved option offering generous portions, quality ingredients, and transparency, it will continue to lose its loyal customers to competitors who truly understand what it means to provide good value and a satisfying experience.

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Pros:
  • Return to its roots
Cons:
  • Not what it used to be

Preferred solution: The old subway back.

User's recommendation: Demand clear terms and restrictions on coupons, don’t cave to pressure when it comes to restricted sandwich selection when in store; don’t tolerate stingy restrictions on extra toppings.

2 comments
Kevina Ior

Okay

Guest

Corporate releases the coupons but they can't force the stores to accept them because Subway locations are 100% franchise-owned. I don't bother with them anymore. There are so many other better places.

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Tkeyah Nwu

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| map-marker Atlanta, Georgia

Order wrong

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Subway - Order wrong
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I ordered the turkey Titan and double meat. Tell me why I didn't get the double meat I paid for.

I tried calling the store and no one answered. This is the 2nd time this sub did not live up to the name.

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User's recommendation: Nope

Michelle Z Xuk

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| map-marker Brady, Texas

Account compromised fraudulent charge

Subway - Account compromised fraudulent charge
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I received an email from Subway early this evening confirming an order for me in Spokane Wa, as I sat reading this email on my pc here at home in Texas...haven't ordered from Subway online for over two plus years...then suddenly I received a text message from my bank confirming the charge on my checking account debit card.Subway has been compromised and I deleted my card info on Subway acct, however I also want to be reimbursed by Subway, as I contacted the bank card security, suspended the card so no more charges can be made, but now I will have to call my bank on a friday morn, then wait "7-10 business days" for a replacement, all while unable to access my money, the bank being over 90 miles from home, I have copies of this transaction and the guest email that was added to my account, I want to be reimbursed and this made right, as my data and privacy has now been compromised.

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User's recommendation: Don't pre-order online no matter how good a deal Subway offers!

Stephen O Pif

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| map-marker Chico, California

Horrible customer service and improper web order

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Subway - Horrible customer service and improper web order
Subway - Horrible customer service and improper web order - Image 2
Original review updated Oct 04, 2024

Re ordered online 2 sandwiches.. entered flbogo code which is valid today 10.4.24

When order went through it only showed that I purchased 1 sandwich.

Tried to call restaraunt, they did not answer..

tried calling 7x.

Went to restaraunt at 240 w. East ave. Chico, ca.

She ridiculed me saying that they have not gotten a phone call all night.

I pointed to the place where the phone should be and it was just a jumble of wires... and then called the number in front of her..

of course it did not ring... there was no phone...

Then she said, well show me your receipt again.. so I did...she said yeah it only shows 1... you have to refund it online and reorder.

I told her i tried but it wasnt an option... she basically laughed and with a condescending attitude said there is nothing i can do to help.. she would not refund..she would not make another sandwich... didn't care that the phone didn't work...and thought it was funny..

so i took a picture of the "phone wires" and left with 1/2 an order...

Tried to find a place on subway.com and app to leave feedback and could not... maybe i will get an email asking me to review... we will see... restarauntat 240 w.

East ave in chico has some really bad things going on

If you try and call subway they say to visit their website then click contact us at the bottom of the page.. it doesn't exist.

View full review
Loss:
$13
Pros:
  • Like sandwiches
Cons:
  • Pretty lousy customer service

Preferred solution: Full refund

User's recommendation: Don't trust this location.... order from a different subway.

Krish P Nlc

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I have forget my email address and password

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Subway - I have forget my email address and password
Subway - I have forget my email address and password - Image 2

I have created my account, but right now, it's not signing in to the Subway app. What can I do?

Please answer me. Thank you.

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Preferred solution: Can asked me what email address login my subway app

Stella S Nsx

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| map-marker Baghdad, Baghdad

Wrong order poor service

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Subway - Wrong order poor service
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Subway - Wrong order poor service - Image 3

I ordered a while ago. This is my first time ordering because I wanted to try Subway.

Suddenly, I noted that my order had no onion or olives because I have an allergy. But, sadly to say, the service was poor. They gave me the wrong order, so how could I eat this? The proper way to serve your customer is to inform him/her.

You need to call the customer to confirm about special orders because it can be harmful. I'm so disappointed because I'm hungry, and I received the food like this. It's really bad service with poor management.

If you want to take it, just take it. I didn't eat.

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Preferred solution: Apology

Robert V Gvw

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| map-marker Abington, Massachusetts

Hair in my food

Subway - Hair in my food
Subway - Hair in my food - Image 2

I bought a sub at Abington, MA Subway, and the person making the sub was on a personal call. Three times, I had to correct him as to what was on the sub.

Then I get home to eat the sub, and four bites into my sub, I pulled a really long hair out of my mouth.

I'm bald, so I know it wasn't my hair. Please call me at 781-635-****.

View full review
Loss:
$20
Pros:
  • Good food
Cons:
  • Hair in the food

Preferred solution: Full refund

User's recommendation: Maybe don’t eat at this store

Kashif Gll

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| map-marker Atlanta, Georgia

Refund

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Subway - Refund
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Ordered food online through subway app to get my food and its all messed up cant get ahold of anyone to get a refund wont be using the app no more

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User's recommendation: Don’t go

Kathy B Blb

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| map-marker Subang, West Java

My coupon was not accepted

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Subway - My coupon was not accepted
Subway - My coupon was not accepted - Image 2

I went to the Raeford NC Subway 14017-0. On 10/16/2024 at 5:56 pm, the cashier would not accept my coupon, saying it didn't count on my sub. However, it does not say anywhere on the coupon that a BMT was not allowed.

View full review
Loss:
$7
Pros:
  • There was no pros today
Cons:
  • Did not accept my coupon

Preferred solution: Full refund

User's recommendation: Let the customer use their coupons

Anahita Pqi

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| map-marker Saint Cloud, Minnesota

Trying to be refunded

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Subway - Trying to be refunded
Subway - Trying to be refunded - Image 2

Order double on my grilled chicken on two sandwiches . Both sandwiches came with little, no meat on them when asked at the store, they said they measured it out, and the only did singles orders

View full review
Loss:
$51
Pros:
  • Used to go frequently
Cons:
  • Food product not always available

Preferred solution: Full refund

Missy E Esc

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Verified Reviewer
| map-marker Whittington, Arkansas

Subway where I live says they don’t participate in 6.99 meal deal

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Subway where I live says they don’t participate in 6.99 meal deal
Subway where I live says they don’t participate in 6.99 meal deal - Image 2
Updated by user Nov 25, 2024

No one ever answered the phone

Original review Nov 24, 2024

We went to this subway for a 6.99 meal deal and were told they did not participate. I thought when this was advertised all subway restaurants participated

View full review
Loss:
$7
Pros:
  • Food is good
Cons:
  • No treated fairly

Preferred solution: Explanation as to why this restaurant doesn’t participate in 699 meal deal

User's recommendation: Don’t go to one in hot springs village

About

Summary

Subway is a large privately held chain of fast food restaurant franchise. It is wholly owned and operated by Doctor’s Associates, Inc. The company was founded by Fred DeLuka and Peter Buck in August 1965. Its headquarters is based in Milford, Connecticut, United States. Subway
menu includes primarily submarine sandwiches, salads, breads, toppings, and drinks. There is also kids menu. Subway provides catering services. Catering menu includes Giant Subs, Sandwich Platters, and desserts. There are more than 40000 Subway restaurants in 112 countries all over the world. Customer service is provided by phone and by e-mail during normal business hours. There 5 subway regional centers in Miami, Singapore, Brisbane, and Beirut

Subway reviews and complaints

Subway is ranked 117 out of 479 in Fast Food category

Area Served

USA, UK

Payment Methods

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Subway FAQs

Winnie Murugi
PissedConsumer Reporter

Subway FAQs

According to the fast-food restaurant chain rules, you cannot cancel the Subway order made via the app or website if it was confirmed. You should pay the total amount of your order, even if you change your mind.

If you did not like the food or service in one of the Subway restaurants, a refund will not be provided via its app. However, you can contact the selected Subway restaurant and talk with the manager directly. You’ll find the Subway phone number after going to “All Subway Locations” on www.subway.com.

The hours and days when Subway is not open vary depending on the region. To find out the exact schedule of the nearest fast-food restaurant, visit the official company site, follow “All Subway Locations”, and choose your country and region.

For six decades, the fast-food restaurant chain was owned by its founding family, DeLuca. As for 2024, the company is owned by the private equity group Roark Capital. John Chidsey has been working in the company as the first chief executive officer outside the DeLuca family since 2019.

It all started with the idea of Dr. Buck to open a submarine sandwich and an initial $1,000 investment in 1965. In August of the same year, Dr. Buck and 17-year-old Fred DeLuca teamed up and opened their first restaurant in Bridgeport, Connecticut, where they offered freshly made, customized, and affordable sandwiches to local visitors.

The Subway headquarters is located in the United States at The Subway Group 325 Bic Drive Milford, Connecticut 06461, United States. As for the nearest restaurant address, find it after following “All Subway Locations”.

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