Subway - Issues with today’s order

I am writing to file a complaint regarding an experience I had today at 13:38:09 at your Subway location.

Transaction #: -

Order ID #: LS3GBGRXZTLRMDB9

Store #: 41914-0

Address: 841 E Gannon Ave, Zebulon, NC 27597

I ordered a roast beef sub, and after receiving it, I noticed that the bread was moldy. I brought this to the attention of the only employee working at the time (a young Hispanic female with braces).

When I told her the bread was moldy, she stated that it was from the tray and then asked if I wanted the sandwich remade.

While I did appreciate the offer to remake the sandwich, I am very concerned that moldy bread was available and served in the first place. This is a serious food safety issue and could have made someone very sick. Additionally, the response I received did not reflect the level of concern I would expect for a situation involving moldy food.

I also want to note that the employee was quite rude from the start.

When we first arrived, I even questioned whether I should just go to the other location down the road, and I was met with attitude before I even ordered. After discovering the mold and the way the situation was handled, I felt uncomfortable and did not want to push the situation further in person because of the employees behavior.

I have photos of the moldy sandwich, a video of it, and a photo of the receipt documenting this incident.

I believe this situation needs to be addressed to ensure better food safety practices, proper stock rotation, and employee training so this does not happen to anyone else.

Thank you.