I'm a business owner and a mom. I visited a Subway Sandwich Shop today for the first time.
Saw ad a couple weeks ago outside store advertising a turkey/avocado/bacon sub. The photo of the sandwich looked great.
Went inside shop. Immediately let down. Very drab atmosphere.
Ordered above sub. Came with 3 small pieces processed turkey, 2 pieces bacon and 3 very small slices avocado...which was spoiled.
Asked wait person to replace the avocado. She did, but reluctantly and with no smile.
Then she asked me which bun I wanted. The bun menu was posted in tiny photos/writing way to right side of store...like an afterthought.
I asked her to recommend one she like best. She did. It was old and crushed looking.
She put a very small dab of mayonnaise on the bun. I asked if Subway had Miracle Whip. She said, "No. I wish we did."
Wait person's attitude was poor. She acted like she was in a hurry and seemed bored with her job. There was one other family at counter getting ready to order...that's all.
So I don't know why she had an attitude.
I waited until I left store to eat sandwich. It was very bland...and poor tasting. The bun tasted like it was very close to spoiling.
Summary: Ad outside store lied. Actual sandwich was NOTHING like the ad. Atmosphere in store bad. Wait person's attitude poor. Sandwich very poor...and the tiny sub cost over $5.
I will never ever order food from Subway again.
Incidentally, I owned an ad agency at one time. Rule of thumb is that for each and every written/verbal complaint, multiply complaint by 1,000. That's the number of people who had a poor experience and didn't bother to complain.
Review about: Subway Sandwich.