Contact Subway Customer Service
Subway Phone Numbers and Emails
Toll-Free Number:
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(800) 888-4848
Customer Service:
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(877) 360-2283Catering Order
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(203) 877-4281
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(833) 778-2929
Subway Emails:
How to Contact Subway?
Most Popular Number:
| Total calls: 21 879 | Issues resolved: 143 | Last call: Oct 11, 2024 |
Subway Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Subway Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Subway is 8008884848. 69% of consumers used this number to address their issues and concerns. Meanwhile, 18% of users reported contacting a real person successfully by dialing the phone number 2038774281.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Subway may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Subway Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Subway is 8008884848. 69% of consumers used this number to address their issues and concerns. Meanwhile, 18% of users reported contacting a real person successfully by dialing the phone number 2038774281.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Subway may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Subway mainly because of staff, refund, payments and charges.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Subway is appfeedback@subway.com. 64% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Subway Website:
Subway Help Center:
Corporate Office Address:
Fax:
Subway Customer Service Reviews
Apparently some subs now come with mo salad.For me the amount of lovely fresh salad you can usually have is why I love subways.
Couldn't speak to customer service ...just got an ai bot telling me to press buttons then e entually it told me to go to website and fill in a form...Great customer service NOT.. The people running the Tadley branch were rude, dismissive and thier grasp of spoken English was very poor.
They just kept saying 'like a pannini no salad'.
It was the normal choice of subway bread.!!!. Advice you don't use the Tadley franchise
No one answers the phone at any Subway location in Santa Fe, NM. Corporate Customer Service is only AI telling to use the web sight.
Its like they do not want any human interaction. My question was I want to pay cash for delivery.
That option was there a few months ago, COVID restrictions are over. What happened?
You mail like coupons for Subway but we can't use them at any of the Subways they don't take them so what good are these these subs and the full price pay is way too expensive for us so I guess we just don't use Subway anymore
How Good is Subway's Customer Service?
I’m 82 I know enough to get in trouble with an app. I could not get it to work. I tried to get in touch with subway. They said some one would get back to me. That has happened twice before. Yesterday was the third time I wanted to talk to a person. They take all your information but they never give you theirs. I want a phone number. I wanted help with their app. Sorry to ramble on. I started *** new account. With my wife’s name and that took almost a half hour. But I finally got it to work.
Never talked to anybody! I never got a call. Very disappointed!
If I could have spoken to a live agent instead of copying/pasting the story over and over to anonymous email. No one ever responds. I am so frustrated with the whole thing. However, Subway food, the sandwiches or salads are great. It's the customer service that sucks there must be a better way to get pick ups to the right people
Subway has gone to *** Seems they hire ex-cons who could care less. The Cynthiana, Ky Subway is by far the absolute worse!!!
I had issues in store and they couldn't help me
0/10. Ya’ll scammed me I want my money back
Summary of Subway Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Subway?
Payments and Charges Question:
- “Why do many people in my town get coupons in mail and some don't?”
- “Store would not honor my coupon”
- I received coupons for subway, I took it to subway Fremont hub located at 39126 Argonaut Way Fremont ca,
Staff Question:
- A manager or whoever she was at your store was very rude and very, very unprofessional
- “Complaint of service”
- “Managerial complaint”
Refund Question:
- “Ordered a sandwich at a store that is closed and want to refund”
- “Get my money back they did not have any bread order online”
- “Refund”
Product/ Service Question:
- “Food incorrect”
- “A serious issue in which an employee basically told me that you guys could steal my money by giving us food and their workers making a mess up and then telling us because of their mess up or just because something's on paper that their employee did i”
- “No order but you took my food”
Shipping and Delivery Question:
- “Order never received”
- “Didn't receive footling Turkey from my android”
- “Order never arrived”
Cards Question:
- “To remove my credit card off of the Mobil order”
- “Declined card online but took money twice”
- “I can’t get my card balance. It’s a brand new card.”
Request for Information Question:
- “Question that store could not answer”
- “Because I put a order in online.Hey paid for it and everything got no confirmation but got charged. So I was charged for a sandwich that i'm not getting”
- “I'm unable to Check or use my gift card”
Account Question:
- “MVP rewards account not working”
- “My order wasn't there, but money was taken out of my account.”
- “Accout hacked”
Employment Question:
- “Paystub needed by the IRS”
- “Job application status”
- “Employment difficulties”
Activation/ Cancellation Question:
- “App took money and order got canceled”
- “Cancel order”
- “To deactivate my subway account.”
Website/ Application Question:
- “App problem”
- “Application status”
- “App”
Return/ Replace Question:
- I was given the wrong change and then proceeded to counter drawer and tell me because her door was only short $14 that that's what she was going to give me back
- “Made wrong sub and wouldn't replace it”
- “My order was wrong and I didn’t see it until I got home. I clearly ordered ham but received tuna and it was horrible. I could not return and nobody answered the phone so I could ask for a credit. I had to throw it out about even smelled bad.”
Other Question:
- “Pissed off”
- “Bad sandwich”
- “Ap”
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