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Summary of Subway Customer Service Calls

121 TOTAL CALLS
82% SUCCESSFUL CONNECTIONS
03:34 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Subway to Ask about:

Employment:

  • “W2”
  • “Inquiring about my W-2”
  • “W2 question”

Staff:

  • “Horrible customer service”
  • “Puss poor attitudes with puss poor service”
  • “One person on staff”

Product/ Service quality:

  • “Bad food not made right soup was bad”

Payments and Charges:

  • “Employee mischarging”
  • “Can't register door coupons”

Cancellation:

  • “Worker would not give me my money back after canceling a order”

Other:

  • “Their not open on time”
  • “Calling from garland tx wallmart no. 1800 your subway store no longer sells the meat ball why not”
  • “Complaint Employees”

About Subway

Top 5 Subway Products

Sandwich, Salad, Coupon, Soup, Bread

Top 5 Likes about Subway

Subs themselves were okay, Location, Place of restraunt, Healthy, Food

Top 5 Dislikes about Subway

Customer service, Service, Owners, Rude employee, Service provided

Summary

Subway is a large privately held chain of fast food restaurant franchise. It is wholly owned and operated by Doctor’s Associates, Inc. The company was founded by Fred DeLuka and Peter Buck in August 1965. Its headquarters is based in Milford, Connecticut, United States. Subway
menu includes primarily submarine sandwiches, salads, breads, toppings, and drinks. There is also kids menu. Subway provides catering services. Catering menu includes Giant Subs, Sandwich Platters, and desserts. There are more than 40000 Subway restaurants in 112 countries all over the world. Customer service is provided by phone and by e-mail during normal business hours. There 5 subway regional centers in Miami, Singapore, Brisbane, and Beirut

Subway reviews and complaints

Subway is ranked 53 out of 418 in Fast Food category

Area Served

USA

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Subway Stats

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Number of Comments

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Number of Calls

No calls for this period.

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