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Contact Subway Customer Service

Subway Phone Numbers and Emails

Toll-Free Number:

  • (800) 888-4848
Call customer service
Send Message

Customer Service:

  • (877) 360-2283
    Catering Order
  • (203) 877-4281
  • (833) 778-2929

Business Sales:

  • (833) 723-0587
    Corporate Gift Card

Legal:

  • (800) 888-4848 ext 31479
    Privacy Inquiries

Media:

  • (844) 788-7525
    Opt-out of Marketing Emails

Subway Emails:

Accessibility
Business Sales
Corporate Gift Card
Complaints/ Feedback
Legal
DMCA Inquiries, Privacy Inquiries
Media
Asia Pacific, Europe, Middle East and Africa, Latin America and Caribbean, Press Inquiries
info@subway.com
Is this your business?

Subway Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Subway Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email

  • The best phone number to call Subway is 8008884848. 71% of consumers used this number to address their issues and concerns. Meanwhile, 18% of users reported contacting a real person successfully by dialing the phone number 2038774281.

  • The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Subway may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Subway?

Most Popular Number:

(800) 888-4848
Total calls: 25 947 Issues resolved: 172 Last call: Dec 15, 2025

If you need a Subway customer service number to reach a live person, call 1-800-888-4848. It is a toll-free Subway support number that provides information and assistance. The same contact can be used as the Subway corporate office phone number if you need to talk to an official representative.

The Subway phone number you can call to place a catering order is 1-877-360-2283.

You can also get in touch with Subway customer care by dialing 1-203-877-4281. Call this helpline if you have any questions or concerns regarding your order or account setup.

The Subway customer service email is info@subway.com. The customer care team at this address deals with general inquiries. If you have difficulties accessing the website, you can request assistance by emailing accessibility@subway.com. To share your experience with their app or request help with your account, email appfeedback@subway.com.

To reach the Subway corporate office representatives, choose an email address according to your inquiry. The Subway corporate email for privacy issues is privacy@subway.com. You can contact Corporate Gift Card Support via subwaycorporategiftcards@cashstar.com. The copyright infringement notices can be sent to DMCA@subway.com. The journalists can address press@subway.com for media inquiries.

You can also email them using the online feedback form on their website.

The company does not provide the Subway customer service chat feature. However, you can use the feedback forms on their website to reach the customer care team. Visit their Contact Us page and choose the topic you have issues with. Answer standard questions and enter the required information to get the form. Provide details on your matter or ask your question and click Submit. The customer support operators will find a way to solve your problem and answer your questions via email.

Alternatively, you can try to message the Subway customer service via social media.

PissedConsumer Club

Contact Information

Subway Website:

Subway Help Center:

Corporate Office Address:

The Subway Group
325 Bic Drive
Milford, Connecticut 06461
United States

Fax:

+1-203-783-7479

Subway Customer Service Reviews

1.4 / 5
Bad
See all 8.7K reviews
Niah Ips
Promo wasn't applied to my order

I selected the buy one footlong and get a second footlong for $1. I was charged $26 and some change.

I tried contacting Subway customer service. Couldn't find a valid number. Reached this robot questions answered chat. Told them the reason, gave the receipt information and took a picture of the receipt as requested.

They said I'll receive an email. I haven't received anything!! I want my money refunded that I was overcharged. I wouldn't have even bought the footlongs if I wasn't using that deal.

I went to get the Meal of the Day. Saw the deal in the app and asked my kids if they wanted a sub sandwich. I would've spent $8 and some change for me. If the promo was actually discounted from the price that would have been a great deal for me and the kids.

Ridiculous! How do I get my money back???

Indra Ldq
Unhappy
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

There has been no callback or respond from Subway very upset seems like they dont care no callbacks seems like they dont care and this is just not one time incident has happened multiple times at our subway in our neighborhood

DyamondDior
I WANT MY REFUND
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I ORDERED AT THE WRONG STORE AND I TOLD THESE FOREIGNERS POLITELY TO EITHER TRANSFER MY ORDER OR REFUND MY MONEY TO ORDER FROM ANOTHER STORE AND THEY WERE RUDE AND HUNG UP CALLED CUSTOMER SERVICE FOR SUBWAY AND NO RESPONSE I GOT A RAGGEDY AUTOMATED SERVICE THAT HUNG UP ON ME!!! AND MY POINTS SNATCHED!!! SO IM ALSO GOING TO THE BBB ON THEY *** TO AND TO CHANNEL 2 or 5 DONT PLAY WITH ME IM AN OCTOBER LIBRA

Kaysie Joy
Too many onions

I like my sub with a lot of onions and then pickles and cucumbers. Thats it.and also sub sauce and honey mustard.
Somehow I was told today that theres a limit on veggies at subway.

I asked if it was for too many vegetables or too much of one.
I was told I wanted too many onions. I informed the employee that Ill trade all the other veggies for more onions. I was met with a lot of resistance.
She told me I had enough onions and wanted to know what other toppings.
I said pickles cucumbers and more onions. At that time I was informed that I had too many onions.

I asked if I needed to go to No Frills next and cut up an onion so I could eat my
Sub the way I liked it.
The employee answered that she could care less and she wont put any more onions on my sub. In fact, she stated shes allowed to put 6 onion slivers on a sub. Again, I asked if I could have more as all I want is onions pickles and cucumbers.
Can I trade my olives, tomatoes, lettuce, green peppers, banana peppers for more onions?
I was told no.
I asked for a refund as they charged me before this experience.

They refunded me for the sub but not my tip.
Dont EVER tip until you leave.
I eat out a lot. Ill never go back to Subway

How Good is Subway's Customer Service?

Bert B Rvc
Bert B Rvc
Feels Disappointed | Nov 03, 2025

Zero. No help

Read full quote
Richard R Oea
Richard R Oea
Feels Disappointed | Oct 25, 2025

No contact

Read full quote
YAMATO Y
YAMATO Y
Feels Neutral | Oct 21, 2025

Subway did not honor my coupon/two footlong for I forgot now , I think for $14.99appox. /anyway I wanted two pastrami’s -they said that not included/I said where does it state that she replied her manager said so !

Read full quote
Brinly Bbt
Brinly Bbt
Feels Disappointed | Oct 19, 2025

Liars food disgusting old meat gave me diarrhea just lost valued customer

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Shawn C Vzp
Shawn C Vzp
Feels Disappointed | Oct 17, 2025

Because I got no satisfaction from the store, I got no satisfaction from corporate. Nobody could answer the questions refund my money or take care of the issue that I was having with the app.

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Marquese G
Marquese G
Feels Disappointed | Aug 11, 2025

Terrible is all I can say

Read full quote

Summary of Subway Customer Service Calls

36.7K TOTAL
CALLS
01:30 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Subway?

Product/ Service Question:

  • “Complaint”
  • “Food wasn’t delivered”
  • “They would not take back hard food.”

Payments and Charges Question:

  • “On line payment”
  • “Charge card licked out”
  • “Overcharged”

Staff Question:

  • “Not happy with service”
  • “Today on Thanksgiving I took my son to hospital and went to get a sub the manager is very very rude and didn't take my order”
  • “Very poor service horrible service complaint refund”

Refund Question:

  • “Refund”
  • “Refund money”
  • “Ask for refund”

Shipping and Delivery Question:

  • “Order never arrived”
  • “Order issue”
  • I selected Buy 1 footlong get the 2nd one for $1 and was charged full price

Request for Information Question:

  • “Help with app”
  • “Question about a promo”
  • “Trying to find out the balance on my card the number y'all have on here do not work”

Cards Question:

  • “Card”
  • “Ecard”
  • “Order sent to wrong restaurant. Restaurant where it was sent won't pick the phone up. I've called 15-20 times. Called immediately after the order went through on app. I used my gift card to purchase. I want my money back.”

Account Question:

  • “Can’t log in”
  • “I cannot get into my account”
  • “Balance inquiry”

Website/ Application Question:

  • “Subway app update”
  • “App error”
  • “I tried to use the app to use the promo deal but one foot long get one for $1 and the app wouldn’t work”

Employment Question:

  • “Unpayed wages”
  • “W-2”
  • “Paycheck”

Activation/ Cancellation Question:

  • “Cancel order”
  • “I’m cancel my order just Bcz he has out of stock veggie patty nd I did not get my refund”
  • “Cancel order in wrong location”

Return/ Replace Question:

  • “I need to change the email on my account”
  • “Change email and password”
  • “Constantly receiving incorrect orders”

Other Question:

  • “Subway store dirty tables”
  • “Being partial with their customers”
  • “Ref”

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