Subway Phone Numbers and Emails

Toll-Free Number:

  • (800) 888-4848
    Toll Free


  • (833) 778-2929

Customer Service:

  • (800) 888-4848
    Toll Free
  • (203) 877-4281
  • (203) 783-7479
  • (844) 788-7525
  • (877) 697-8222

Subway Emails:

General Info
DMCA Inquiries, Privacy Inquiries
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Subway Contact Information

Subway Website:

Subway Online Chat:

Corporate Office Address:

Subway IP LLC.
325 Bic Drive
Milford, Connecticut 06461-3059
United States
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Subway Rating Based on 784 Reviews

Rating details

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Customer service
Price Affordability

Rating stats

Rating trend

Summary of Subway Customer Service Calls

03:15 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Subway Customer Service?

Staff Question:

  • “Horrible customer service”
  • “Bad customer service, was ignored for roughly 10 minutes before being served”
  • “Complain about customer service and a subway restaurant”

Payments and Charges Question:

  • “Charged for the wrong order”
  • “Overcharged”
  • “Got double charged”

Product/ Service Question:

  • “Flies in the food when I was orderinhmg my sub.”
  • “Issues with online order and i need a refund”
  • “Bad food cheese was old and bad customer service”

Refund Question:

Cards Question:

  • “Gift card issue”
  • “Ordered an online order to store 3089 Clairemont Dr. San Diego, CA 92117 and my credit card was charged and food scheduled to be ready at 7:26pm I'm here now and the doors of the store are locked and the lights are off and no one is here.”
  • “Gift card not working”

Employment Question:

  • “I need my w2 & been given the runaround”
  • “W2”
  • “W2 Form”

Request for Information Question:

  • “Advertisement question”
  • “Checking balance of gift card”
  • “Complaint about a employee”

Shipping and Delivery Question:

  • “Wrong order want refund”
  • “Didn't get deal”
  • “Didn't get my 8 ozs of soup or enough crackers”

Account Question:

  • “Fraudulent order made on my account”
  • “I need to change my email on my rewards account”
  • “Trying to change Subway password and mailed letter to you last week”

Activation/ Cancellation Question:

  • “Cancel online order”
  • “I ordered through at curbside and have been sitting in the heat for 25 minutes and called to see if I could come in and pick it up but they didn't even start making it yet. I want to cancel my order”
  • “Cancel order”

Website/ Application Question:

  • “App”
  • “App issues”
  • “App problems”

Return/ Replace Question:

  • “Desktop replacement”
  • “Change address for w-2”

Other Question:

  • “Called Subway Grottoes va between noon and 1230 to place orders for pick up girls answers phone ssys we r busy and hung up on me”
  • “Franchise operation not following procedures”
  • “Already answered this!”


Subway Terms of Service
Important: please carefully review these terms of use, ("terms"). The terms form a binding contract, between The User of Website (The User of company services) and Franchise World Headquarters, LLC, ("FWH" Subway or The Company). The terms require The User of company services to arbitrate disputes with rather than resolve disputes through a jury trial or class action. The terms contain limitations on The User's legal rights including Subway's' liability to The Client By accepting the terms, The Client of Subway also understand and consent to Subway's' privacy statement, which is incorporated into, and part of, this contract. Company's privacy statement describes how The Company collect, use and share information. The User of Website must be at least 13 years old to use Subway's' online ordering services or the Subway app. If The User of Website are at least 13 years old but not yet 18 years old (or the legal age of majority if different in The Client's jurisdiction), then The Customer must review these terms with The Customer's parent or guardian and they must agree to these terms in order for The User to use Company's websites.
To read more:
Subway Privacy Policy
At Subway, Website want to provide The User of company services with information about how collect and use The Customer's personal information. This privacy notice gives a high level overview of Subway's' privacy practices, along with how The Client of Subway can contact Website if The Client have any questions. The Company collect information about Subway's' customers and users of Company's services along with Subway's' employees, franchisees, development agents and other third parties. The information collected is either personal information (such as The Customer's contact information) or non-personal (such as webpages accessed). Website only collect the information need or that would be useful to The Company to provide The Client of Subway with the best possible service and experience. The Company do Company's very best to keep personal information secure. never sell The Customer's personal information. Please note: some Subway branded websites and applications may be operated by third parties and do not fall within the scope of this privacy statement, such as franchisee operated websites.
To read more:
Subway FAQ
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Top Subway Services

Customer Care, Manager, Sanitary Conditions

Top Subway Products

Sandwich, Salad, Coupon

Subway Pros and Cons

Pros: Customer service, Food, Good food, Subway subs, Never had a problem till i dealt with that location

Cons: Customer service, Service, Rude staff, Were rude with me, Manager


Subway is a large privately held chain of fast food restaurant franchise. It is wholly owned and operated by Doctor’s Associates, Inc. The company was founded by Fred DeLuka and Peter Buck in August 1965. Its headquarters is based in Milford, Connecticut, United States. Subway
menu includes primarily submarine sandwiches, salads, breads, toppings, and drinks. There is also kids menu. Subway provides catering services. Catering menu includes Giant Subs, Sandwich Platters, and desserts. There are more than 40000 Subway restaurants in 112 countries all over the world. Customer service is provided by phone and by e-mail during normal business hours. There 5 subway regional centers in Miami, Singapore, Brisbane, and Beirut

Subway reviews and complaints

Subway is ranked 57 out of 676 in Fast Food category

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