Contact Subway Customer Service
Subway Phone Numbers and Emails
Toll-Free Number:
-
(800) 888-4848
Customer Service:
-
(877) 360-2283Catering Order
-
(203) 877-4281
-
(833) 778-2929
Subway Emails:
How to Contact Subway?
Most Popular Number:
| Total calls: 24 414 | Issues resolved: 160 | Last call: Apr 18, 2025 |
Subway Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Subway Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Subway is 8008884848. 71% of consumers used this number to address their issues and concerns. Meanwhile, 18% of users reported contacting a real person successfully by dialing the phone number 2038774281.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Subway may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Subway Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Subway is 8008884848. 71% of consumers used this number to address their issues and concerns. Meanwhile, 18% of users reported contacting a real person successfully by dialing the phone number 2038774281.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Subway may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Subway mainly because of product/ service, refund, payments and charges.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Subway is appfeedback@subway.com. 65% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Subway Website:
Subway Help Center:
Corporate Office Address:
Fax:
Subway Customer Service Reviews
There no longer seems to be a direct customer service line where you can speak with a representative. You get an automated system only with no real ability to voice your concerns.
Answer the call with a real person. Make it easier to contact someone in charge of your public relations and appropriate advertising
How Good is Subway's Customer Service?
Summary of Subway Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Subway?
Product/ Service Question:
- “Complaint about employee”
- “Store complaint”
- “To make a huge complaint”
Payments and Charges Question:
- “Dispute transaction”
- “Dispute a charge”
- “Paper coupons”
Refund Question:
- “Need my refund”
- “Refund from a store far away from me”
- “Refused refund”
Staff Question:
- Poor service
- “Customer service”
- “Poor customer service”
Shipping and Delivery Question:
- “I have not received my W2's at all”
- “I haven't not received my taxes”
- “Swap order from collection to delivery”
Request for Information Question:
- “I need to update my email”
- “Update email address and phone number on subway app.”
- “Update Email Address”
Cards Question:
- “Gift card issue”
- “Issues with e gift card”
- “Gift card is damaged can't use card numbers to purchase”
Account Question:
- “Problems with account”
- “Login error”
- “Account frozen”
Website/ Application Question:
- “App problem”
- “App problems”
- “Placed a order online an the app had me in defferant town”
Employment Question:
- “Missing w2”
- “To receive my W-2”
- “To get my w2”
Activation/ Cancellation Question:
- “Cancel an order since I’ve been calling the store for 10 minutes with no answer”
- “Can’t activate gift card”
- “Cancel order”
Return/ Replace Question:
- “Change email”
- “Incorrect order and rude incompetent staff”
- “Short changed”
Other Question:
- “Won't recognize cc”
- “Missed up order.”
- “Missed points”
Compare Subway Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
