Subway Phone Numbers and Emails

Toll-Free Number:

  • (800) 888-4848
Send Message

Customer Service:

  • (877) 360-2283
    Catering Order
  • (203) 877-4281
  • (833) 778-2929

Business Sales:

  • (833) 723-0587
    Corporate Gift Card


  • (800) 888-4848 ext 31479
    Privacy Inquiries


  • (844) 788-7525
    Opt-out of Marketing Emails

Subway Emails:

Business Sales
Corporate Gift Card
Complaints/ Feedback
DMCA Inquiries, Privacy Inquiries
Asia Pacific, Europe, Middle East and Africa, Latin America and Caribbean, Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 888-4848
Total calls: 12 673 Issues resolved: 103 Last call: Dec 11, 2023

What Is the Subway Customer Service Phone Number?

If you need a Subway customer service number to reach a live person, call 1-800-888-4848. It is a toll-free Subway support number that provides information and assistance. The same contact can be used as the Subway corporate office phone number if you need to talk to an official representative.

The Subway phone number you can call to place a catering order is 1-877-360-2283.

You can also get in touch with Subway customer care by dialing 1-203-877-4281. Call this helpline if you have any questions or concerns regarding your order or account setup.

How Can I Contact Subway Customer Support via the Corporate Email Address?

The Subway customer service email is The customer care team at this address deals with general inquiries. If you have difficulties accessing the website, you can request assistance by emailing To share your experience with their app or request help with your account, email

To reach the Subway corporate office representatives, choose an email address according to your inquiry. The Subway corporate email for privacy issues is You can contact Corporate Gift Card Support via The copyright infringement notices can be sent to The journalists can address for media inquiries.

You can also email them using the online feedback form on their website.

Can I Contact Subway Customer Care via Live Chat?

The company does not provide the Subway customer service chat feature. However, you can use the feedback forms on their website to reach the customer care team. Visit their Contact Us page and choose the topic you have issues with. Answer standard questions and enter the required information to get the form. Provide details on your matter or ask your question and click Submit. The customer support operators will find a way to solve your problem and answer your questions via email.

Alternatively, you can try to message the Subway customer service via social media.

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Contact Information

Subway Website:

Subway Help Center:

Corporate Office Address:

The Subway Group
325 Bic Drive
Milford, Connecticut 06461
United States



Subway Customer Service Reviews

1.4 / 5
Raushaundra F
I work for subway
stars-rating stars-rating stars-rating stars-rating stars-rating

They have the best food ever. My friend and family love it.

They have had every sandwich from their. I will recommend anybody to eat there. Theyre very clean neat and great customer service. and the best employees ever.

and the price value is very worth it. they should start serving breakfast in the morning.

Read full review
Allicia Lgx
Did not service
stars-rating stars-rating stars-rating stars-rating stars-rating

Very dissatisfied employees were standing around not doing their job. I was waiting on my sub. 4 / 40 minutes.

Read full review
Heather H Bpg
! Her and her boyfriend rushed my car!Call me at +125********

It was the worsts ever had police called on me twice for talking to my friend the the store manager an her boyfriend rushed my car an treat me please me and I will explain 256407****

Read full review
Kaisen Mkp
stars-rating stars-rating stars-rating stars-rating stars-rating

Still no contact with a live customer service representative. My phone number is 303-506-****.
Thanks kindly...

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How Good is Subway's Customer Service?

Anilah Cwr
Anilah Cwr
Feels Disappointed | Dec 11, 2023

Nothing but machines. All 5 no.. want to talk to person

Read full quote
Afton Lwm
Afton Lwm
Feels Disappointed | Dec 10, 2023

I went to get sandwiches at subway on pine Island Rd off 44 St and asked the employee if he accepted coupon and he said no. I walked out of the place and didn't order anything. He lost 2 sales.

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Rivers Fxp
Rivers Fxp
Feels Disappointed | Dec 10, 2023

Cold food
Rude customer service

Read full quote
Taiesha Vtd
Taiesha Vtd
Feels Disappointed | Dec 10, 2023

It’s virtually impossible to reach Subway. I did finally get a canned response, which read like a blowoff. Subway customer service is terrible from top to bottom. There are so many other options available, why put up with lousy service?

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Kaisen Mkp
Kaisen Mkp
Feels Disappointed | Dec 10, 2023

Can you supply me a live person to talk to.

Read full quote
Kaisen Mkp
Kaisen Mkp
Feels Disappointed | Dec 09, 2023

Still no contact with a live person. Please help.

Read full quote

Summary of Subway Customer Service Calls

02:09 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Subway?

Payments and Charges Question:

  • “Coupon”
  • “Employee over charge ,and double charged my order”
  • “Fraudulent order made on my account”

Staff Question:

  • “Rude manger incorrect pick up order”
  • “Bad service and rude talking to a customer”
  • “Poor service and coupon restrictions”

Refund Question:

  • “Refund online order”
  • “I need a refund didnt get my food”
  • “Refund”

Product/ Service Question:

  • “Complaint on food”
  • “Subway Name change real or fake?”
  • “Coughed on our food and made us seem guilty”

Shipping and Delivery Question:

  • “Didn't receive my order and got charge”
  • “Did not receive order”
  • “Wrong order”

Cards Question:

  • “Gift card problem”
  • “Gift card issue”
  • “Stolen Gift Card”

Request for Information Question:

  • “Can't remember my old email”
  • “Bc I need to talk to someone”
  • “Help with app”

Account Question:

  • “Took money from my account and no order”
  • “My account was charged but restaurant is saying they didn't receive my order”
  • “Issue with account”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “I order was canceled and I was still charged on my credit card I need my money returned it's not the first time it's happened”
  • “Cancel mobile ordrr”

Employment Question:

  • “I need my pay stubs”
  • “Job applications”
  • “W2 address change”

Website/ Application Question:

  • “Can't order online”
  • “Order online”
  • “Your horrible website”

Return/ Replace Question:

  • “At 8:45 i walked inside to place order.i walked outside to get my wallet. Returning back inside the store black male employee was locking the tlong subs. Subway is supposed to be open until 9 pm. according to the employee whom I spoke with A subway”
  • “Ask them to replace a list gift card worth over $100”
  • “Want to change my email address.....its not letting me via the app. Help pleade”

Other Question:

  • “Horrible experience.”
  • “Customer Complaint”
  • “Mobile app”



Subway is a large privately held chain of fast food restaurant franchise. It is wholly owned and operated by Doctor’s Associates, Inc. The company was founded by Fred DeLuka and Peter Buck in August 1965. Its headquarters is based in Milford, Connecticut, United States. Subway
menu includes primarily submarine sandwiches, salads, breads, toppings, and drinks. There is also kids menu. Subway provides catering services. Catering menu includes Giant Subs, Sandwich Platters, and desserts. There are more than 40000 Subway restaurants in 112 countries all over the world. Customer service is provided by phone and by e-mail during normal business hours. There 5 subway regional centers in Miami, Singapore, Brisbane, and Beirut

Subway reviews and complaints

Subway is ranked 105 out of 417 in Fast Food category

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