Subway Phone Numbers and Emails

Toll-Free Number:

  • (800) 888-4848
    Toll Free

Customer Service:

  • (203) 877-4281
  • (203) 783-7479
  • (844) 788-7525

Accesibility:

  • (833) 778-2929

Subway Emails:

Accessibility
Customer Service
General Info
Legal
DMCA Inquiries, Privacy Inquiries
Media
Press Inquiries
More phone numbers and emails Less phone numbers and emails

Subway Contact Information

Subway Website:

Subway Help Center:

Corporate Office Address:

Subway IP LLC
325 Bic Drive
Milford, Connecticut 06461-3059
United States

Fax:

+1(203) 783-7014
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Subway Rating Based on 1.2K Reviews

Rating details

2.0
more details
Customer service
Website
Location
Price Affordability

Rating stats

Rating trend

Summary of Subway Customer Service Calls

5.1K TOTAL
CALLS
02:47 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Subway Customer Service?

Staff Question:

Payments and Charges Question:

  • “Charges”
  • “Coupons”
  • “Subway will not take there coupons”

Refund Question:

  • “Refund from mobile app”
  • “Refund”
  • “Refund online order”

Product/ Service Question:

  • “I can't get my app working on my phone”
  • “Looking to buy a existing Subway”
  • “Going to get people sick either food wise or heat exhaustion”

Cards Question:

  • “Gift card issue”
  • “Gift card not working”
  • “Card got charged and they have no order”

Request for Information Question:

  • “Confirming order”
  • “Can't reach a store about an order”
  • “How much investment in opening subway”

Shipping and Delivery Question:

  • “Delivery never arrived”
  • “Order not delivered”
  • “Didn't get order”

Employment Question:

  • “Need an old W2”
  • “I haven't been paid my wages and coral the area manager of Liverpool is not responding to any of my call or text”
  • “Trying to Apply for a job online but keep getting an error when Im done with the application”

Account Question:

  • “Can't sign in to account”
  • “Someone hacked my account and used my card”
  • “Account Issue and Refund”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel online order”
  • “To cancel order”

Website/ Application Question:

  • “App”
  • “App not working”
  • “Website issue”

Return/ Replace Question:

  • “Replace lost card”
  • “Desktop replacement”
  • “Change address for w-2”

Other Question:

  • “Bad servuce”
  • “I'm pissed off”
  • “Upset with new menu and want to voice my opinion”

About

Subway Terms of Service
Important: please carefully review these terms of use, ("terms"). The terms form a binding contract, between The User of Website (The User of company services) and Franchise World Headquarters, LLC, ("FWH" Subway or The Company). The terms require The User of company services to arbitrate disputes with www.subway.com rather than resolve disputes through a jury trial or class action. The terms contain limitations on The User's legal rights including Subway's' liability to The Client By accepting the terms, The Client of Subway also understand and consent to Subway's' privacy statement, which is incorporated into, and part of, this contract. Company's privacy statement describes how The Company collect, use and share information. The User of Website must be at least 13 years old to use Subway's' online ordering services or the Subway app. If The User of Website are at least 13 years old but not yet 18 years old (or the legal age of majority if different in The Client's jurisdiction), then The Customer must review these terms with The Customer's parent or guardian and they must agree to these terms in order for The User to use Company's websites.
To read more: https://www.subway.com/en-US/Legal/TermsOfUse
Subway Privacy Policy
At Subway, Website want to provide The User of company services with information about how www.subway.com collect and use The Customer's personal information. This privacy notice gives a high level overview of Subway's' privacy practices, along with how The Client of Subway can contact Website if The Client have any questions. The Company collect information about Subway's' customers and users of Company's services along with Subway's' employees, franchisees, development agents and other third parties. The information collected is either personal information (such as The Customer's contact information) or non-personal (such as webpages accessed). Website only collect the information www.subway.com need or that would be useful to The Company to provide The Client of Subway with the best possible service and experience. The Company do Company's very best to keep personal information secure. www.subway.com never sell The Customer's personal information. Please note: some Subway branded websites and applications may be operated by third parties and do not fall within the scope of this privacy statement, such as franchisee operated websites.
To read more: https://www.subway.com/en-US/Legal/PrivacyNotice
Subway FAQ
To read more: https://www.subway.com/en-US/ContactUs/SubwayFAQs
Top Subway Services

Customer Care, Manager, Sanitary Conditions

Top Subway Products

Sandwich, Salad, Coupon

Subway Pros and Cons

Pros: Good food, Food, People working there, Food great, Customer service

Cons: Customer service, Service, Manager, Rude staff, Were rude with me

Summary

Subway is a large privately held chain of fast food restaurant franchise. It is wholly owned and operated by Doctor’s Associates, Inc. The company was founded by Fred DeLuka and Peter Buck in August 1965. Its headquarters is based in Milford, Connecticut, United States. Subway
menu includes primarily submarine sandwiches, salads, breads, toppings, and drinks. There is also kids menu. Subway provides catering services. Catering menu includes Giant Subs, Sandwich Platters, and desserts. There are more than 40000 Subway restaurants in 112 countries all over the world. Customer service is provided by phone and by e-mail during normal business hours. There 5 subway regional centers in Miami, Singapore, Brisbane, and Beirut

Subway reviews and complaints

Subway is ranked 68 out of 636 in Fast Food category

Area Served

USA, UK

Payment Methods

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