Contact Subway Customer Service
Subway Phone Numbers and Emails
Toll-Free Number:
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(800) 888-4848
Customer Service:
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(877) 360-2283Catering Order
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(203) 877-4281
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(833) 778-2929
Subway Emails:
How to Contact Subway?
Most Popular Number:
| Total calls: 23 444 | Issues resolved: 156 | Last call: Jan 23, 2025 |
Subway Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Subway Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Subway is 8008884848. 70% of consumers used this number to address their issues and concerns. Meanwhile, 18% of users reported contacting a real person successfully by dialing the phone number 2038774281.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Subway may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Subway Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Subway is 8008884848. 70% of consumers used this number to address their issues and concerns. Meanwhile, 18% of users reported contacting a real person successfully by dialing the phone number 2038774281.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Subway may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Subway mainly because of product/ service, staff, payments and charges.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Subway is appfeedback@subway.com. 65% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Subway Website:
Subway Help Center:
Corporate Office Address:
Fax:
Subway Customer Service Reviews
Every subway in Richmond Ky were rude demeaning and we will not be going to any subway again I have mental health issues and do not need to be triggered so much
Charged. Store closed.
No phone number. Zero customer service.
I'll never order Subway again. And these apps are pointless.
I recently picked up an online order, and unfortunately, my experience was far below the standard I expect from a Subway restaurant. Upon arrival, the staff member preparing my subs asked for my name, and I provided it.
He then informed me that an item from my order was unavailable, but due to his unclear accent, I had difficulty understanding him. Despite my repeated attempts to clarify the situation, I could not comprehend what he was saying. He eventually showed me the receipt, where it was revealed that the missing item was the pizza I had ordered. I accepted this and requested a refund for the unavailable item.
Instead of resolving the issue, the staff member responded aggressively, raising his voice and insisting that he could not process the refund or provide any alternative. This was both unprofessional and unacceptable. Not only did he refuse to offer a replacement item, but his demeanor was also hostile. Eventually, he gave me only $6 as a refund and instructed me never to return to the store.
This experience has left me deeply dissatisfied.
I have always had positive interactions at Subway locations in the past, but this particular visit has left me reconsidering whether I will return. The lack of professionalism, poor customer service, and failure to address my concerns appropriately have left me with a negative impression of this particular location.
How Good is Subway's Customer Service?
Summary of Subway Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Subway?
Product/ Service Question:
- “I ordered food and it’s not going through but you guys took the money off my card shake my head”
- “Bad food”
- “Complaint.”
Payments and Charges Question:
- “Didn’t get my subs I paid for”
- “False advertising, paid money for items I did not receive.”
- “Charged but restaurant did not get order”
Staff Question:
- “Customer service”
- “Order wrong and rude person”
- “Manager issues”
Refund Question:
- “Refund for order I a not satisfied & feel like I wasted money.”
- “Refund oimbursement”
- “Refund”
Shipping and Delivery Question:
- “Subway Location didn’t exist”
- “Wrong order”
- Order issues
Request for Information Question:
- “Needhelpwithsubwayaccount.”
- “Inquiry”
- “About a Store Yes I did”
Cards Question:
- “Gift card not working”
- “No money on a gift card I bought”
- “Order got voided and card got charged”
Account Question:
- “Something wrong with account”
- “New email account”
- “Someone hacked my Subway account they ordered sandwiches off of my Navy Federal Card, This person lives in California”
Website/ Application Question:
- “Took money but didn’t process order online”
- “App is not allowing me to sign in”
- “The website isn’t allowing me to pay”
Employment Question:
- “Paystubs”
- “Para pedir la w2”
- “Trying to get my W-2 forms”
Activation/ Cancellation Question:
- “Cancelling an order”
- “Closed can't cancel my order”
- “Store is closed and I can’t cancel my order”
Return/ Replace Question:
- “Email change”
- “Replacement gift card”
- Replace incorrect orders
Other Question:
- “Rat infestation and management of the facility”
- Employee
- “Got sick from eating there”
Compare Subway Customer Service To
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