Contact Subway Customer Service
Subway Phone Numbers and Emails
Toll-Free Number:
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(800) 888-4848
Customer Service:
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(877) 360-2283Catering Order
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(203) 877-4281
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(833) 778-2929
Subway Emails:
Contact Information
Subway Website:
Subway Help Center:
Corporate Office Address:
Fax:
How Good is Subway's Customer Service?
Summary of Subway Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Subway?
Payments and Charges Question:
- “Coupon”
- “Employee over charge ,and double charged my order”
- “Fraudulent order made on my account”
Staff Question:
- “Rude manger incorrect pick up order”
- “Bad service and rude talking to a customer”
- “Poor service and coupon restrictions”
Refund Question:
- “Refund online order”
- “I need a refund didnt get my food”
- “Refund”
Product/ Service Question:
- “Complaint on food”
- “Subway Name change real or fake?”
- “Coughed on our food and made us seem guilty”
Shipping and Delivery Question:
- “Didn't receive my order and got charge”
- “Did not receive order”
- “Wrong order”
Cards Question:
- “Gift card problem”
- “Gift card issue”
- “Stolen Gift Card”
Request for Information Question:
- “Can't remember my old email”
- “Bc I need to talk to someone”
- “Help with app”
Account Question:
- “Took money from my account and no order”
- “My account was charged but restaurant is saying they didn't receive my order”
- “Issue with account”
Activation/ Cancellation Question:
- “Cancel my order”
- “I order was canceled and I was still charged on my credit card I need my money returned it's not the first time it's happened”
- “Cancel mobile ordrr”
Employment Question:
- “I need my pay stubs”
- “Job applications”
- “W2 address change”
Website/ Application Question:
- “Can't order online”
- “Order online”
- “Your horrible website”
Return/ Replace Question:
- “At 8:45 i walked inside to place order.i walked outside to get my wallet. Returning back inside the store black male employee was locking the tlong subs. Subway is supposed to be open until 9 pm. according to the employee whom I spoke with A subway”
- “Ask them to replace a list gift card worth over $100”
- “Want to change my email address.....its not letting me via the app. Help pleade”
Other Question:
- “Horrible experience.”
- “Customer Complaint”
- “Mobile app”
About
Subway is a large privately held chain of fast food restaurant franchise. It is wholly owned and operated by Doctor’s Associates, Inc. The company was founded by Fred DeLuka and Peter Buck in August 1965. Its headquarters is based in Milford, Connecticut, United States. Subway
menu includes primarily submarine sandwiches, salads, breads, toppings, and drinks. There is also kids menu. Subway provides catering services. Catering menu includes Giant Subs, Sandwich Platters, and desserts. There are more than 40000 Subway restaurants in 112 countries all over the world. Customer service is provided by phone and by e-mail during normal business hours. There 5 subway regional centers in Miami, Singapore, Brisbane, and Beirut

Subway is ranked 105 out of 417 in Fast Food category
USA, UK
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