Metropolis, Illinois
4 comments
Not resolved

Update by user Dec 05, 2014

The Attorney General is investigating my complaint.

Original review posted by user Nov 20, 2014

I have made several complaints on a local Subway since June.Made through the Corporate website.

NO ONE EVER CONTACTED ME. The complaints were given to the local district manager of this particular store. She evidently passed on my name to the person I was complaining on. I live in a small town, so, the person I complained on, since she knew who I was, asked everyone my personal information, then I complained to corporate that my name had been given to the person that I had complained on.

Still, no contact until, 11/19/2014. It was from the district manager that had leaked my name to the person I complained on. So I called corporate today, 11/20/14, and told the whole story. She called the store owner, and he lied and told her he had apologized.

The Corporate person yelled at me, and said she was closing the case. It's the buddy system, district covering for the store manager I complained on. This store manager had allowed family members to bring a baby racoon into the restaurant. Wow!!!

They can refuse a veteran his service animal, but another store can bring in wild animals.

Kind of crazy huh?I am disgusted at the way I was treated by corporate and the local store, needless to say, I will NEVER eat at another Subway, ever!!!!

Review about: Manager.

I didn't like: Customer service.

Review #560106 is a subjective opinion of a user.

2.2
Customer service
Location
Price Affordability
Discounts and Special Offers
Website
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Acknowledge that a district violated policy by giving my name to the person I complained on

Had an Experience with Subway?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
beno
#913047
please get a life ;)
menaburt07
to beno Du Quoin, Illinois, United States #913055
Oh I have one. I do seek justice though, Janica
REALLY
#905452
hey! it depends on the subway, each one has different policies because they are franchised. Yes you have a case but in reality it is not that big of a deal unless the raccoon is messing with the food. it is not a danger to you or anybody else.
menaburt07
to REALLY Du Quoin, Illinois, United States #911642
That was not my only complaint

You May Also Like

"Um do you check your rice before you import for cheap??? Do you have QC checking this stuff? I just bought a box on Saturday of hamburger helper crunchy..." Read more
"Purchases a 52 oz (1.47kg) can of Planters Extra Large Virginia Peanuts from our local Sams store SCAN CODE # 2900001039 with expiration date of 07FEB17EX07:55. The bottom of half..." Read more
"Subway is one of my favorite restuarants. On 9/25/2016 I went to Subway #13207-0, I ordered 2 chopped Chicken Salads. The "manager" made the salads and did a *** poor..." Read more
"I buy a pizza in papa johns pizza in 9255 S Eastern Ste 320 Henderson NV 89123. And the pizza was not cooked, we order with extra cheese and..." Read more
"I had been a renter for 3 yrs at this home and I kept it up very well here is pics of proof and they lied and kept my deposit..." Read more
"I bought a boat cover from Sealskin 8 months ago and the tarp has already split and ripped down the center of the cover. I have submitted emails, phone calls..." Read more
"I bought a beautiful Spring wreath for $79.99 last Speing. I put it away for the rest of the year and this year I take it out and it looks..." Read more
"J Dog Enterprises uses the abused to make money on the internet. They are part of a website called Dating Psychos, which allows hurt people to anonymously post anything about..." Read more