Subway
Reviews and Complaints
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Verified Reviewer
Complaint
I went into the subway that is on Road Ranger in Ottawa, Illinois. I wanted to buy cookies, and I couldn't because they were eating at a potluck or Christmas party and refused to help customers with their ordering.
She stated she would be with me as soon as she got done eating her lunch, and every customer that was in there left.
That is not customer service at all, so please have a talk with the manager. Please.
- Having great customer service
- Refusal of coupons lousy customer service
Preferred solution: Them fired or talked to
User's recommendation: Don’t go there not friendly
Phoenix, Arizona
Restaurant did not receive order
I spent my money there to pick up the order and I pay for my order. No one can make it at the store.
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Verified ReviewerSubway lack of customer service
Good afternoon. I don't expect anyone with any authority at Subway to get this or to do anything about it if they do get it. I'm writing it anyway, so settle in; it's a long one.
On July 24th, 2025, my 31 y/o daughter and 8 y/o granddaughter stopped in our local Walmart, No. 526 in Moss Bluff, Louisiana, to do some shopping. There is a Subway restaurant in this Walmart. While they were there, the girls picked up some food from the Walmart deli and went into the Subway to sit and eat. While eating, a male employee came over and pointed to a sign on the wall. The sign noted that outside food was not allowed in the restaurant, which my daughter didn't know. So my daughter said something like, 'I guess we need to go.' At which point, the employee said something like, 'I didn't say you had to leave.' And my daughter told him they would leave anyway and began gathering their things. As you can imagine, they were embarrassed. I need to add at this time that there was a Walmart employee wearing the blue vest eating deli food from Walmart in the Subway who did not have the sign on the wall pointed out to her.
The employee then went in the back and came out with a large, loud woman who may have been the manager. (Large and loud are only thrown in so you can imagine this from the perspective of an 8 y/o.)
This woman began to tell my daughter (loudly) that she had been told to leave, so she needed to go. My daughter told her she was leaving. She was in the process of taking some things out of a bag so she could put their food in it. The woman told her it did not look like she was leaving since she was still taking things out of her bag. My daughter tried to explain what she was doing, but the woman was still talking and getting louder. She was also gesturing some, and at this point, my granddaughter was scared and started crying. Can you just imagine that?
My daughter and granddaughter left your restaurant embarrassed, scared, and angry, vowing never to go back.
I really hope this letter reaches you, Mr. Jonathan Fitzpatrick, new CEO of Subway. Because if this is how you plan to, and I quote, 'revive Subway's place in the fast food hierarchy,' I don't think it will work.
This kind of customer service may be why Subway had a customer satisfaction score of 74 out of 100, below the national average.
People cannot be allowed to treat others like this. But they do because no one holds them accountable for their actions. Who did this woman think she was? This situation could have been handled in a much nicer way. There was no reason to humiliate a mother and make her child cry for such a minor thing.
My daughter never raised her voice or said anything confrontational. That's just not who she is.
I, for one, am an ex-Subway patron. And shame on your employee for making my granddaughter cry.
Shari Dearmon
Moss Bluff, Louisiana
- Used to have good foor
- Quality of food and customer service has gone down
Preferred solution: Apology
User's recommendation: Don't let people treat you bad! Stand up for yourself.
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Verified Reviewer |
Los Angeles, California
Unprofessional and rude
Had hair on the basket
Thay Gave me no cheese and was very rude 
We was very disappointed and the workers were laughing and give us the middle finger s and we just left
- No pros
- No even
Preferred solution: Full refund
User's recommendation: No a pleasant place
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Verified ReviewerTerrible customer experience no number for complaint
It’s not the company most of these subways are independently ownedIt was just awareness not to go to this locationBoth avenues I went through for awareness subway don’t care one way or the other
My daughter and I went half on a deal, but you could only get the deal through the app. She dressed her sandwich through the app; we made the purchase in-store so I could dress my own.
The employees would not let me dress my sandwich; they insisted I had to get the dressing on the receipt. A lot of stuff she had, I didn't want or even eat. They were very insistent that I couldn't change anything, so she had to take both sandwiches. There is not a number for a customer complaint, and the automated system didn't address my concerns.
The store location is 8005 West Florissant. Never again.
- The
- No complaint number
Preferred solution: Apology
User's recommendation: Don’t go to this location!
It's a sandwich, if you can't deal with it maybe you should eat more at home.
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Verified ReviewerDidn’t receive order
Place the order and I left contact information on on file to be called with order have arrived. I havent received any phone call about my order.
Ive been trying to resolve this issue all morning since 3 oclock.
Ive been waiting. It said 2:20 order will be arrive and nothing had arrived.
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Verified ReviewerAccount problem
No contact
I've tried deleting the website and going right back, and it's the same problem. I love you guys, but if I can't get this corrected, I'm gonna have to go with another brand. I've also lost a good many points. I don't even know how many because I've been buying straight from my store.
They say they can't do anything about the problem, but they see it on my iPhone. It just doesn't make sense. Tell me how to correct this; it would be greatly appreciated.
epeice021@***.com Don't tell me it's my phone; other restaurants work fine. Thanks.
User's recommendation: Hopefully you won’t have the same problem trying to get in touch with these people is ridiculous. They try to hide and I don’t understand why.
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Verified ReviewerComplaint
The subway in Hartwell, Georgia, does not accept coupons or national promotions. Why is this possible?
They need to remove the subway sign over the door.
Please respond. Roy Hawkins 770-853-**** Royshawkins@***.net Thank you.
Preferred solution: A response as to how and why.
User's recommendation: Do not go.
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Verified Reviewer |
Baltimore, Maryland
Didn’t receive order
Yes placed Oder.# FCC03CEF-E9. Didnt receive. I had put contact information on them to be contacted when arrive and no one had placed a phone call to me now I would like my money back.
Preferred solution: Full refund
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Verified Reviewer |
Providence, Rhode Island
False advertisement
Subway did not honor my coupon/two footlong for I forgot now , I think for $14.99appox. /anyway I wanted two pastrami’s -they said that not included/I said where does it state that she replied her manager said so !
I had coupon they did not honor it /two foot long for $13.99/they said no pastrami, I asked where does it state on the coupon - the clerk stated that what the manager had said! Location midtown shopping center between Venice & pico Blvd.
- Sandwiches are fairly good
- All make sandwiches different
Preferred solution: Full refund
User's recommendation: The locations are franchised/different rules per locations
If you want a refund RETURN the sub. You should not have bought the sub if you did not like them not promoting it. Getting a refund for food that you ate makes you a THIEF.
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Verified ReviewerResolved: Was charged a delivery fee when app states free
Stop offering to give something free and no follow through and make it easier to speak with a representative . And issue fresh products. Will NEVER NEVER ORDER AGAIN SUBWAY
Liars food disgusting old meat gave me diarrhea just lost valued customer
I ordered 2 sandwiches and the app stated If I ordered an additional .21 cent the delivery would be free but I was still charged,which is false advertisement
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Verified ReviewerNo customer service. App is slow and it also likes to send your order to the last store you looked the menu up at.
Order sent to the wrong restaurant. The restaurant where it was sent won't pick the phone up.
I've called 15-20 times. I called immediately after the order went through on the app.
I used my gift card to purchase. I want my money back.
- Quick and easy good value for the money
- There is no person available and should be either make your system smarter or hire human being to answer phones
Preferred solution: Full refund
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Verified Reviewer |
Saint Louis, Missouri
Order is scheduled for a time that the store is closed
I placed an online order for delivery today, which is October 20, 2025. It stated that my order would be delivered between 15 to 25 mins.
Once I submitted my order with payment, it changed to October 21, 2025, at 2:29 am. No Subway is open that time of night, and the app doesn't give me the option to cancel or anything.
I called the store, and the lady was rude and of no help. I have yet to receive my food or refund.
Preferred solution: Full refund
User's recommendation: Do not order here
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Verified Reviewer |
Montreal, Quebec
About my footlong tuna sandwiches
I am very disappointed with my purchase of Footlong Tuna Sandwiches at the location 1255 Notre-Dame West, Montreal, Quebec, Canada. My order number is 6102E784-2A-2 items, Today.
Inside my Footlong Tuna Sandwich, there were 90% vegetables and only 5% tuna.
I have a video to support my claim.
Could you please let me know how I can send it to you? Thank you
Preferred solution: Full refund
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Verified ReviewerI Wana complain about the bad customer service I have experience in dyer st in el paso tx when are you guys going to trained people to wash there hands one second one guy charge me 17 dollars for one
Complaint about two subways in el paso tx in northeast dyer st bit customer service and of them refuse to give me service the other charge me for one sandwich 17 dollars
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Looks like you are just as childish as your daughter. Giving me a thumbs down because I hurt your feelings. Your family is a bunch of losers.
I know that you still like to cuddle your daughter, but at the age of 31 she is not a girl. She is a grown woman. While the standards should apply to the Walmart employee(who probably has a lunch room to eat) your daughter need to to fight her own battles.
I am very confused. When I posted this I thought i was contacting the people at Subway.
I did not realize this was some kind of public forum.
I do not need or want any advise from any of you. People need to treat other people with respect and that is all I'm trying to advocate for.
Well, if you do not want others to comment, do not post on a public forum. You keep referring to your 31-year-old daughter as a girl.
She has to one day learn to fight her own battles. Especially if she is a parent.
First you weren't there. Second, your daughter was wrong. End of story.
How could she be wrong if she was leaving? It's not a matter of right and wrong.
It's about treating people with respect. But I see from your comment that you probably don't know a lot about that