Stephen O Pif

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| map-marker Chico, California

Horrible customer service and improper web order

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Subway - Horrible customer service and improper web order
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Original review updated Oct 04, 2024

Re ordered online 2 sandwiches.. entered flbogo code which is valid today 10.4.24

When order went through it only showed that I purchased 1 sandwich.

Tried to call restaraunt, they did not answer..

tried calling 7x.

Went to restaraunt at 240 w. East ave. Chico, ca.

She ridiculed me saying that they have not gotten a phone call all night.

I pointed to the place where the phone should be and it was just a jumble of wires... and then called the number in front of her..

of course it did not ring... there was no phone...

Then she said, well show me your receipt again.. so I did...she said yeah it only shows 1... you have to refund it online and reorder.

I told her i tried but it wasnt an option... she basically laughed and with a condescending attitude said there is nothing i can do to help.. she would not refund..she would not make another sandwich... didn't care that the phone didn't work...and thought it was funny..

so i took a picture of the "phone wires" and left with 1/2 an order...

Tried to find a place on subway.com and app to leave feedback and could not... maybe i will get an email asking me to review... we will see... restarauntat 240 w.

East ave in chico has some really bad things going on

If you try and call subway they say to visit their website then click contact us at the bottom of the page.. it doesn't exist.

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Loss:
$13
Pros:
  • Like sandwiches
Cons:
  • Pretty lousy customer service

Preferred solution: Full refund

User's recommendation: Don't trust this location.... order from a different subway.

Krish P Nlc

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I have forget my email address and password

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Subway - I have forget my email address and password
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I have created my account, but right now, it's not signing in to the Subway app. What can I do?

Please answer me. Thank you.

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Preferred solution: Can asked me what email address login my subway app

Stella S Nsx

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| map-marker Baghdad, Baghdad

Wrong order poor service

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Subway - Wrong order poor service
Subway - Wrong order poor service - Image 2
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I ordered a while ago. This is my first time ordering because I wanted to try Subway.

Suddenly, I noted that my order had no onion or olives because I have an allergy. But, sadly to say, the service was poor. They gave me the wrong order, so how could I eat this? The proper way to serve your customer is to inform him/her.

You need to call the customer to confirm about special orders because it can be harmful. I'm so disappointed because I'm hungry, and I received the food like this. It's really bad service with poor management.

If you want to take it, just take it. I didn't eat.

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Preferred solution: Apology

Robert V Gvw

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| map-marker Abington, Massachusetts

Hair in my food

Subway - Hair in my food
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I bought a sub at Abington, MA Subway, and the person making the sub was on a personal call. Three times, I had to correct him as to what was on the sub.

Then I get home to eat the sub, and four bites into my sub, I pulled a really long hair out of my mouth.

I'm bald, so I know it wasn't my hair. Please call me at 781-635-****.

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Loss:
$20
Pros:
  • Good food
Cons:
  • Hair in the food

Preferred solution: Full refund

User's recommendation: Maybe don’t eat at this store

Kashif Gll

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| map-marker Atlanta, Georgia

Refund

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Subway - Refund
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Subway - Refund - Image 3
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Ordered food online through subway app to get my food and its all messed up cant get ahold of anyone to get a refund wont be using the app no more

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User's recommendation: Don’t go

Ryan L Zge

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Subway doesn't give a suit about me or you

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When they have rotten toppings, they will use them anyway. If you choose the delivery option, they never get it to your door. Someone gets paid to eat your food in their car while you pay for nothing and have to dispute every transaction with them.

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Loss:
$80

Preferred solution: Full refund

Kathy B Blb

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| map-marker Subang, West Java

My coupon was not accepted

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Subway - My coupon was not accepted
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I went to the Raeford NC Subway 14017-0. On 10/16/2024 at 5:56 pm, the cashier would not accept my coupon, saying it didn't count on my sub. However, it does not say anywhere on the coupon that a BMT was not allowed.

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Loss:
$7
Pros:
  • There was no pros today
Cons:
  • Did not accept my coupon

Preferred solution: Full refund

User's recommendation: Let the customer use their coupons

Anahita Pqi

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| map-marker Saint Cloud, Minnesota

Trying to be refunded

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Subway - Trying to be refunded
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Order double on my grilled chicken on two sandwiches . Both sandwiches came with little, no meat on them when asked at the store, they said they measured it out, and the only did singles orders

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Loss:
$51
Pros:
  • Used to go frequently
Cons:
  • Food product not always available

Preferred solution: Full refund

Maegen Dmg

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| map-marker Chicago, Illinois

Charged online and had to order/pay again when I got to the store

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I didnt online order, and it charged my card. When I went to the store location to pick up my food.

They had no record of no order. I showed him my bank account.

I showed them on the app and I had to order the food again in person and pay again. Im trying to find a number to contact just to get my money back because I do not want to pay 120 something dollars for a Subway sandwich.

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User's recommendation: Don’t do online order. The employee told me. This is happened 4- five times recently.

Dawn H Umt

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Need a refund

Subway - Need a refund

My submarine was so hard and out of date it was so hard. I could not eat my food I want my money back

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Loss:
$9

Preferred solution: Full refund

User's recommendation: Make sure the bread is fresh mine was not

Robert F Bbn

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| map-marker Bellevue, Washington

Disrespectful employee so fu&@ing pist

Subway - Disrespectful employee so fu&@ing pist

Drove into an empty parking lot went into Subway. The woman working behind the counter had the worst attitude I ordered flatbread chicken teriyaki.

I asked for cheese and all the fixings that I wanted then gotten another foot-long sub, turkey extra cheese, extra black olives, extra lettuce, extra mayo, the woman behind the counter Was very rude and disrespectful as I was telling her my order. Also, there is a big language barrier got home to start eating my fiancé and I looked at our subs and for the teriyaki. I only had four small pieces of chicken two pieces of cheese. It was completely wrong.

I would like for someone to call me back on this to have it resolved. Thank you.

I will always love Subway. Just some employees just dont like their job.

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User's recommendation: Find a subway that have employees that love their job

Linda H Gcl

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Complaint

Subway - Complaint

It lists 1/2 and while wraps available. I can only eat 1/2 wrap so I ordered one.

After it was made she charged me for a whole wrap and advised me 1/2 are not available. Why are they advertised if not available?

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Pros:
  • Prices are too high
Cons:
  • Food is just ok

Preferred solution: My wrap, 1/2 like I asked for to begin with. It cost 12.00 + for me that day and cannot eat an entire full anything

User's recommendation: Stip misleading customers with false available items

Missy E Esc

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| map-marker Whittington, Arkansas

Subway where I live says they don’t participate in 6.99 meal deal

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Subway where I live says they don’t participate in 6.99 meal deal
Subway where I live says they don’t participate in 6.99 meal deal - Image 2
Updated by user Nov 25, 2024

No one ever answered the phone

Original review Nov 24, 2024

We went to this subway for a 6.99 meal deal and were told they did not participate. I thought when this was advertised all subway restaurants participated

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Loss:
$7
Pros:
  • Food is good
Cons:
  • No treated fairly

Preferred solution: Explanation as to why this restaurant doesn’t participate in 699 meal deal

User's recommendation: Don’t go to one in hot springs village

Cuong H Ujq

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| map-marker Menifee, California

Double charge

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Contains 2 confidential files for company representatives

My order was not go though at 5:00pm, I reordered it again at 5:05pm then it went through.

I received only one confirmation for the second order, however subway change my credit card twice.

There is no option cancellation on subway website!!!

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User's recommendation: Should have subway headquarters Phone number for complaining

Fatma Mtz

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| map-marker Charlotte, North Carolina

Two footlong subs were absolutely terrible

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Subway - Two footlong subs were absolutely terrible
Subway - Two footlong subs were absolutely terrible - Image 2
Subway - Two footlong subs were absolutely terrible - Image 3
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My wife and I both had footlong subs that were supposed to be toasted. They were toast, completely burned and dried out. I have pictures of our terrible subs

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