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Verified Reviewer
New Reviewer

Complaint

Hi , I have a complaint to make. I ordered one Veggie sandwich last night at the store location at 221 East Broadway, (#1), New York, NY 10002 last night (Sept. 6th,2021) at 8pm online which it confirmed I can pick up my sandwich at 8.30pm. When I got there at 8.32pm , the door was already closed and I knocked on the door but the gentleman inside refused to come and open the door for me. The store sign stated that it closed at 10pm as well as the website said so.at 10.00pm. I want to request my charge amount be credited to my account as I cannot pick up my sandwich. And I also like to compensate for my walking effort (16 mins. walk) to get there for nothing. Please response to me. Thanks, Peter
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ID
#2849387 Review #2849387 is a subjective opinion of poster.
Loss
$6
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Incorrect food and rude team member

Ordered a turkey avocado online. Picked up a sandwich with no cheese or avocado. Called to ask team member for a free one for next time. Only option she gave me was to come back and order it again right now. That wasnt possible, and I told her. She said they would need a manager to approve the free sandwich for next time, then hung up immediately after.

User's recommendation: Don’t go here.

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ID
#2849382 Review #2849382 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Love the options they give
  • Love
Cons
  • Really depends who or where makes your food
Loss
$6
Preferred solution
Full refund
New Reviewer

Complaint about food

Two things the food was not what I ordered and you can't get a hold of anybody at customer service they all want you to get online and do everything online that's a little hard to do when you're on a damn phone and working cuz you don't have anybody in customer service I've been on the phone for 10 minutes trying to get a hold of an actual person but apparently nobody works for you guys
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ID
#2849262 Review #2849262 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$12
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Deleted points

My points have been deleted off my card three weeks after I last used it and I would like them put back on. Thankyou. Mandy dent
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ID
#2847780 Review #2847780 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Online order

Subway - Online order
Subway - Online order
I placed order through online, when arrived to pick up order at store (901 E Street NW, Washington, DC) told me they never received my order #7D2715EO-3E. I am requesting to refund charged on my card 0957 $53.56. I made another order in store and made another payment of $50.49 on same card previously charged.
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ID
#2840621 Review #2840621 is a subjective opinion of poster.
Loss
$54
Preferred solution
Full refund
New Reviewer
The 3 grinders I ordered had peppers peppers on them. So I asked the young lady to change her gloves before she made my pizza I was allergic. She did. When making my pizza I told her to please heat it then add mozzarella and black olives and heat again. While my pizza...
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2 comments
#2057413

Sounds like you should stay home and make your own food. They don't need you standing there barking out directions.

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ID
#2838259 Review #2838259 is a subjective opinion of poster.
Location
Chicopee, Massachusetts
Cons
  • Dont care if they poison you
Preferred solution
Let the company propose a solution
New Reviewer

Messed up order

We had placed an order online we had to wait longer than the time said we didn't get the cookies we ordered and all 5 sandwiches something was wrong with them !!! And when I called to tell him, he got an Attitude and hung up on me !!!! And it was the one on Perrin beitel

User's recommendation: Don’t go to that location.

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ID
#2837805 Review #2837805 is a subjective opinion of poster.
Pros
  • Lousy online customer service
Cons
  • All
Loss
$63
Preferred solution
Price reduction
New Reviewer

Company policies on hiring anti- American spoke person

Having a purple hair woman that is anti-American doing advertising of your food. I don't even know her name, but names don't matter, it's when you're dis-respectful to the US and our flag. I was a regular customer before I saw her doing your Ads. I haven't been back and several of my friends feel the same way. How could management allow something like that to happen? ADon't eat at Subway,.DDre they of the same mind?
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ID
#2835650 Review #2835650 is a subjective opinion of poster.
Preferred solution
Fire the person that hired an anti-American spoke-person for your company.
New Reviewer

A worker laughed at my mom because she could not hear

I have taken my mom out twice to this store #38281-0 on Potranco rd 9638 Potranco rd San Antonio Texas 78251 And the store tables were dirty and staff never gave much eye contact and rushed us my mom and I each time. I tell the staff hi good morning my mom cant hear very well and I will talk loud so she can hear me repeat what u say and I will tell u how she wants her meal. My mom asked the sandwich maker something and answered and my mom asked again then he started to laugh I asked him are u laughing at my mom he said yes I said stop thats inappropriate He and not

User's recommendation: Be ready for rude staff to laugh at u.

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1 comment
#2056928

Then stop going to a store that's "dirty" and the people don't make eye contact with you. They have sandwiches to make, the look at their work.

Order for your mom, get your stuff, and get out... Or make your own sandwiches at home.

ID
#2835062 Review #2835062 is a subjective opinion of poster.
Location
San Antonio, Texas
Cons
  • Staff
  • Staff touching food and money simultaneously
Loss
$23
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Fraud

Subway - Fraud
Subway - Fraud
One of your Topeka Kansas Employees has commented Fraud. I have a canceled altered check which she stole out of my mailbox and cashed into her account. I have the check image from my bank as well as video of her taking the check. Please contact me regarding this matter at 785-438-****

User's recommendation: Don’t leave your mail out.

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ID
#2834753 Review #2834753 is a subjective opinion of poster.
Loss
$429
Preferred solution
Termination
New Reviewer

Bad experience

Bad customer services at ira needles store at Kitchener Ontario.sand which maker yells at me be insulted me .

User's recommendation: Not to visit.

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ID
#2832583 Review #2832583 is a subjective opinion of poster.
Location
Kitchener, Ontario
Pros
  • Good food good price
Cons
  • Wrong order
Preferred solution
Let the company propose a solution
New Reviewer

Havin a bad customer service

I went to a subway store at ira needles , kitchner, Ontario. The sub maker named Arwinder kaur thats what she told me her name on august 1 2021 at 9.30 pm . She mistakenly heard hog suse and I told its not hot sause it is sub sause then she started yelling at me and she said she is not ready to change the sub . She also told me to complaint at the head quarters . I am living very near to the subway and she told me to get lost . I dont you guys open this to sell sub or to yell at people.

User's recommendation: Not to visit this store.

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1 comment
#2056616

Bad service experience

ID
#2832563 Review #2832563 is a subjective opinion of poster.
Location
Kitchener, Ontario
Pros
  • Good sandwich
Preferred solution
Let the company propose a solution
New Reviewer

Complaint about restaurant

Complaint about store being closed during business hours when store should be open. And when on line orders placed store should be open
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1 comment
#2056540

You don't know why they were closed.. Staff shortage, no water, death in family etc.

Go elsewhere... Problem solved.

ID
#2832100 Review #2832100 is a subjective opinion of poster.
Location
Sanford, Florida
New Reviewer

Complaint

No customer good customer service staff being dishonest. Stale food and bad attitude from staff members. Then when I took food to another member of staff, who agreed to change it. The original assistant who was serving another customer at that time turned it into an issue involving another customer
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ID
#2830144 Review #2830144 is a subjective opinion of poster.
Location
Derby, England
Preferred solution
Apology
New Reviewer

Cards not working

The number you gave was not right. They are no longer using them. Maybe youre the one that should be reviewed
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ID
#2828624 Review #2828624 is a subjective opinion of poster.