Subway

Stopped at The subway inside the town pump in bonner montana. First thing I want to say is that I used to stop there very often. And the service was always great but the last 3 times that we've been in. It's very dirty and the new manager who is a very toxic woman. Seems to have driven your business into the ground. The first thing that we noticed was that there was one very unhappy. Young man out front literally trudging around acting all *** off. Because he was waiting on the guy in front of us and it was seven minutes before we were even greeted with what do you want. But while we're standing there, it looked like somebody had cleaned the sneeze guards and the Shields over top of the toppings with Manny's. They were absolutely disgusting and myself. My son and his wife and the guy behind us. All commented on how gross it looked not to mention that the condiments that are available to customers had dried crusty edges.. Now let's talk about what happened after waiting. 7 minutes to be asked, what do you want? When I told him I want a half of a number twenty two which is rotisserie chicken. He says what kind of bread we are white. I said white and he takes a loaf of bread out and cuts it to about a 4 inch piece. Definitely not in half. Then instead of grabbing, rotisserie Chicken and putting it into one of those paper, little paper boats that you heated up in. He grabs chunks of regular Chicken hunks it on the sand watch and when I said no, not that kind of Chicken, it's rotisserie. He picked the sovereign up and threw the Chicken into the the Chicken holder that was on it and I said, you know what forget it? I just don't even want it. I said you have such a bad attitude. Maybe you should go home and start over. Now the entire time we're standing there. Waiting to be waited on the manager. Her sister and another employee were in the back. Watching this young man get a line, none of them would look at us. They didn't address us they didn't come help him. As soon as I started telling him nope, forget it. You have a really bad attitude. You need to go home blah, blah. The manager came out and told me to get the *** out of her store and don't ever f*****Come back and don't *** talk to her employees like that. I'm sorry. I'm the last customer in the world that you wanna talk to me like that and aggressively verbally assault me. I have been in retail and restaurant management for over 40 years. And at 1 point I had 42 Little Caesars, restaurants, and if I had any employees who acted like her or the young man. Or that manager's sister, I would fire them on the spot for their incompetence disrespect. And ill manners.. This woman really needs to be fired. She has hired her sister her sister's boyfriend. Their friend, their cousin and none of them want to work. Your store is so freaking dirty I can't even put it into words. Now my son and my daughter were standing 6 feet behind me never said a word, never acted aggressively. While I'm in a verbal argument with this woman who's telling me to get the *** off her property inside of a town pump store, she looks at my son and says what the *** is your problem? Get the *** out of here. All three of you get the *** out of here and don't you ever *** come back. Then she turns to me and says and don't talk to my sister like that. I never said a word to her sister. In fact, up until the point when I was walking out of the store. Her sister wasn't rude. She was telling us to get out, but she wasn't rude. She was trying to stop a fight. But then when I went up front and asked the town pump if I could speak 21 of their managers , they told me it's not their problem if it's subway. At that point I began telling that assistant manager. What happened to us and what was said? The manager back in Subway all the way across the store is still screaming obscenities at us and I. Told them I'm going to report you to corporate. Her sister was walking by us and turned and said good luck with that.

I have never been so infuriated over the poor service. An insulting manner in which I was talked to and during all of this, this woman manager is b***** at us that I shouldn't talk to anyone that way that it's his 1st day well, if it was his 1st day. Why in the *** was that man with a really, really poor attitude who looked and acted *** off. Left all alone to run the counter when he didn't eateven know how to make sandwiches ?

I'd also like to know why no one wants to do anything about this?

I stopped at two other subways that we normally stop at And they were like oh god , sorry about that , but wouldn't give me any information on who to call. I called morabitos in Butte Montana, because that's where the home offices for town pump are and was basically told the same thing. But I'm going to turn this Subway into the health department. Because it definitely needs a health inspection. It's disgusting, and I would really like to speak to a district or regional or Vice President of Subway to discuss everything that was said to us and how this woman acted, and how she likes to escalate her customers, and that she apparently owns not only the building, but the business and judging from the looks. Of her her sister and the 2 people that were there they all look like freaking druggies.. Not exactly what I want would want to have. Working for me at any position i've ever been in I. Fully expect to hear from someone And I will be constantly contacting Subway through some form of media or phone or email. Until I speak to an actual person who can do something about this. I am 100% positive that I am. Not the only person that has been treated like this or has noticed. How disgusting this store is and it's not just the front end. You could see how gross the corners were. The tables aren't taken care of the garbage isn't taken out is pretty filthy. I'm certain that I am not the only person/family who has been in there and thought how disgusting it is. I don't just mean the front end. I mean the corners the counters definitely the tables. But the attitude of that particular crew is absolutely the worst i've ever seen. So please check your cameras do whatever you need to do. The date was the twenty third of february and it was between one ten and one twenty p m.

I placed an order through Subway.com for Delivery. Order was paid at that time.

I received a message from Door Dash at 5:39 PM indicating delivery to the door at 6:08. The second message indicated that the delivery driver had picked up the food and will be delivering by 6:08. Last message was that the driver was approaching with the order from Subway 24912-0 driver will hand the order to me. I called the number provided by door dash to assist the driver with locating my address.

The delivery driver spoke 0 english, I speak no spanish. I received another message from the driver at 5:57 saying he was contacting me about the order. I provided him my address which was provided with the order. I was going outside to check the delivery with each car that drove by.

I contacted door dash they were unable to contact the driver. I tried to call the store and stayed on the phone but it went directly to a fast buzy signal. I verified the number online multiple times but the number does not ring through to the store. I finally went to the store, the employee that was there said she did not remember the order, maybe because she throught it was coming directly from the door dash app.

She did not indicate that she remembered the order. She called her manager but would not speak to door dash whom I had on the phone. I left the store with the impression that apparently the order went to another store. I went to the next closest restraunt, less than 5 miles away but they had no record of the order.

I went to look for the 3rd closest at which time I asked the door dash support which store the driver picked up the food from. They indicated that the food was picked up from CenterPoint which was the store I was originally at.I went back to the store, at this time I waited until all customers were taken care of and had left the restraunt. I asked the clerk about the order, she indicated she remembered it and it had been picked up for delivery. She said she could/would not remake the order.

At that time I believe she spoke with the manager who I assume gave her the ok to remake the order, at that time I asked her to fulfill the request on the note on the order to make the one sandwich a wrap instead of the wheat bread, this solution was not available on the site so it was addedd as a note. At that time she indicated that she could not make changes to the order, I told her fine just make the sandwiches as they were ordered. At this time I assumed that she was going to make the sandwiches, another person came in and the clerk and the customer were talking, she was not making sandwiches but was on the phone. I asked if she was going to make my sandwiches at which time she indicated she was going to call the Greeley Police Department.

She asked me about the way the sandwich was made, I indicated that I was hard of hearing and could not understand her question at which point I provided the copy of the order from the Subway App. I asked if she had a copy of the order that was originally provided, it appeared she printed another copy of the order, when she asked me for clarification after she had told me that she could not change the order I told her to just make the order as it was placed. At this time I went to the back of the store to wait, Another customer? came in and she/he were on the phone, not making sandwiches, I asked from the back of the store when she was going to make my order, at this time she stopped any contact with me and stopped making the order.

I stood in the back of the store and waited for the food to be produced. She got on the phone and called the police and apparently wanted me out of the restraunt. When the officer arrived I told him that I was the one he was there for. He spoke with the employee and then came to me and indicated that I was to leave.

No food, no refund. Door dash tried to call the store multiple times and got the same that I did. Since the order was placed with Subway.com Door Dash indicated that the refund hadbe carwith to come from Subway, I tried to make it clear to Subway that I only wanted the food that was ordered and paid for. I may have been loud but I had been trying to get the food that I ordered for over 2 hours.

At no time did I threaten or Harass the clerk at Subway, being a young teenager is not an excuse to kick out a customer who had paid for the food and was waiting to have the order redone. At this time we have paid for the food that was ordered but never received, it seems at this point it was employee theft of my money which was paid with the intent of receiving the food. I never saw the food being made so I paid for something that may/may not have been made by the employee and I am severely pissed that I come away with nothing. If the employee is not enabled to make managerial decisions, she could have, should have spoke with Door Dash as I asked her to.

It is not her fault that the food was never delivered but her inexperience with what to do directly lead to me being told to leave with no food and no regress to do anything about it. How would you feel to get the run around from Door Dash and also from Subway for over 2 hours and then get told that I have to leave by the police.

Arrived Monday 2/19/24 at 412 Sth Hancock st. (Subway Restaurant) at 7:10pm and door was locked with employee inside playing on her cell phone.

Called phone # on door 502.883.0978 and she answered at 7:13pm. Advised employee that the door was locked as I am trying to order my dinner. Employee stated they are closed, I stated the sign says you close at 8pm she stated she knows and that she is the only one working. I advised her I could see her through the door playing on her cell phone.

Her tone elevated and told me well, were closed. I then asked for there corporate number, she stated she didn't know it.

I then asked for her name, she then hung up on me. I am now here reporting poor service, and employee not wanting to do her job with picture attached.

Previous employee for 8 years, DO NOT GO TO THIS LOCATION. Owner Charles Boutros/Fadia Boutros will keep the tips customers leave on credit card machine.

Employees dont get those tips. Treats employees like trash will have them work 15 hours a day an dont want to pay them. Owner is disgusting drops food on floor an tell employees go to the back, say a prayer an out the food back. Disgusting an unsanitary.

Pays employees $12-14$ an hour an treats them like slaves. Will get mad at employees if they cant cover a shift because hes the boss an doesnt want to work. will certainly tell employees if a customer asks for MORE put less on a sandwich because shes a cheap owner. Doesnt take coupons because hes to cheap to pay out the difference.

Then proceeded to blow up my phone after quitting. Destroyed my property at my apartment an came into my home without permission. AVOID AT ALL COST.

My husband an I worked there 7 days a week 15 hours a day, all customers know us. TAKE YOUR MONEY AN RUN TO ANOTHER SUBWAY

I messed up and ordered from the wrong location. They called to say they dont have those ingredients to fulfill my order.

Which I then realized it was the wrong location. So I informed them to not make the food since they didnt even have the ingredients to begin with. I asked if they could refund the money they said no Id have to call corporate later. Come to find out they said I picked up the order 45 minutes later on my online receipt.

I emailed thinking it would be an easy refund since you can see I placed the order at the correct location and picked that up. Nope, the owner stated the employees made the food already so he could not refund money. How did they make the food without the ingredients I ordered? Photos posted are the time they called to tell me they didnt have the ingredients which I saw was a Waltham phone number not where I was or even close to.

Second photo shows the time I supposedly picked up the missing ingredient foods. Which I did not.

My local store is screwed up worse than a beggars checkbook and thats probably because the corporate office is also that way! I have never seen a company run so poorly.

I ordered from the app and it said that my order would be ready by 5:10. I tracked the order by the order bar, it said received first, then it said building, which I assumed meant they were making my sandwiches. Then It said ready! Well I had sent my son down to pick up the sandwiches and he called me and said, they still have to bake the bread!

I was like, WTF! It says my order is ready what the heck are they doing down there? So I called the store and asked to speak with the manager.

The girl that answered the phone said that the manager quit two days ago and nobody there knew how to bake the bread! So I guess its FIREHOUSE SUBS for us from now on!!

Ordered three meatball subs at four forty five on the app The app told me they would be ready by five ten So I sent my son down to pick them up and I got a call from him at five fifteen saying that they still had to bake the bread Now on the top of the app there is an order status bar that has three bars The first bar says Received the second says Building and the third says Ready Well if my order is ready why do they still have to bake the bread So I called the store and asked to speak with the manager The girl who answered the phone said that the manager had quit two days before so they need to get their house in order